The rooms have been nicely remodeled and are very cozy. The location, right next to the beach, was perfect. However, we did not like the way the staff treated us. It seems like once you book your room, they become fairly aloof and unhelpful, especially if you have any issues with the booking.
When we booked our reservations, we were offered a discount price of $159 per night and we also requested a late departure (5 PM) because of our late flight back home. When we arrived, they noted the late departure time and assured us everything would be okay.
On the morning of our departure (11:30 Am or so), we loaded most of our belongings into the car and ran a few errands in preparation for our departure later that evening. We returned to our room around 3 PM to discover that our room had been cleaned out. We later found the the items we had left in the room stashed behind the front desk, with the receptionist claiming that there was no record of our late departure request. This was the very same receptionist who had noted our late departure three days earlier. The items we had stored in our refrigerator were missing, and the staff, very matter-of-factly, told us that the person who cleaned the room had gone home for the day and couldn't be reached. After I pressed them further, another staff member did some digging on is computer and acknowledged that the early checkout was noted in their system, but claimed it had not been communicated to the front desk. I knew this was not true because the receptionist mentioned the late departure on the day we checked in.
Next, upon receiving our bill. we discovered that they had charged us the standard rate of $189 per night, not the $159 special rated they had offered us, although they did remove the extra charge for late checkout. When I mentioned this, they claimed that they had no record of the special rate. After some contentious discussion, they agreed to issue a refund for the difference and gave me a receipt. When I checked my credit card history a week later, there was no record of the refund. I am still working this issue.
Through both of these issues. the staff was conspicuously unapologetic. We were never offered and compensation for our missing items and blew off our request for compensation as frivolous. I will not stay there again.
- Official Description (provided by the hotel):
- Explore beautiful Kauai from our centrally located OCEANFRONT Hotel! Hotel Coral Reef, built in 1956, is known to be the island's original boutique hotel. Located in the historical town of Kapa'a, which features a variety of unique stores and restaurants for visitors to enjoy, Hotel Coral Reef invites you to experience our beautiful oceanfront guest rooms located 50 steps from the warm waters of the Pacific Ocean. Perched on a gorgeous coral reef area, great for snorkeling, our intimate setting allows you to connect and reflect with "The Garden Island's" natural beauty. Direct access to the Ke Ala Hele Makalae ("the path that goes by the coast") allows you to bike, walk, run, or stroll the magnificent East-side coastline. Scenic vistas offer glimpses of pounding surf, spouting whales, and if you are lucky, a visit from one of Hawaii's elusive monk seals. Our King and Double Queen rooms will allow you to relax, unwind, and rejuvenate your soul. ... more less
- Reservation Options:
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- Also Known As:
- Coral Reef Kapaa
- Hotel Coral Reef Kauai/Kapaa