We just got back from a wonderful stay at the Waipouli Beach Resort. Reading some of the reviews ahead of our trip, we were a bit concerned about certain complaints we have read. We did not experience anything to complain about!
Check in was super easy and the ladies at the front desk were very helpful and friendly.
An issue we read about was the key code to get in your room and the pool. It was not a big deal. We all had it memorized by the end of the first day, even my 9 and 11 year olds. It was actually really nice not having to worry about a hotel key while at the pool or out and about.
We knew ahead of time about the cleaning fee and resort fee (which covers parking too) and that was not an issue. We booked directly through Outrigger and it was communicated very thoroughly about the fees.
Not having daily cleaning service was not an issue for us. The room was super easy to keep tidy and the added bonus of a washer and dryer was great. We used that multiple times! They do not provide laundry detergent, but sell it for $1 a pod. We had brought our own from home. They did provide dish soap and dishwasher detergent which was great!
The room itself was SO spacious. We had a partial ocean view and a view of the pool, room C202. It was a 2 bedroom suite with two double beds in one room and a master bedroom with a king. The bathrooms were large and great! We loved the kitchen as well that had everything we needed. The large fridge was a bonus.
The pool was wonderful and the girls who worked in the towel and wrist band areas were very friendly and great to walk around to let others know they couldn't play loud music or throw a football around (which was so nice!). I had read they were picky about outside food coming in the pool area, but never saw or experienced anything like that. In fact, we often brought in our own sandwiches and drinks and it was never an issue. We saw many others do the same.
Our boys, 9 & 11, loved the pool and the slides. They also would let you grab pool noodles a the towel area, which our 9 year old loved. They also had a really nice sandy area for smaller kids and 3 hot tubs (we never checked out the hot tubs). All the staff at the pool were great! And a big shoutout to the employee we saw cleaning the pool every morning. It was super clean and we appreciated it!
We also used the BBQs on the property. My husband said they were sparkling clean. Also a huge shoutout to the employee we saw cleaning the grills every morning. He took so much time and care cleaning, and it showed.
We loved how convenient it was to walk to a lot of other businesses in the surrounding area. Right across the street was a Safeway, McDonalds, Subway, Panda Express, Starbucks, and a wonderful little bakery that sold fresh malasadas! VIP treats and sweets. Also recommend Taps and Hops restaurant.
This is our third stay at a property type like this. We have stayed at Aulani in a 2 bedroom suite, and Hilton Kingsland on the Big Island also in a 2 bedroom suite. We really loved the room layout here at Waipouli. We also thought the rooms were very clean. I think the only thing we can even bat an eye at, is that maybe the mattress needs replacing in the master of our room. It wasn't terrible by any means. It did not affect our stay.
Thank you to Waipouli and all the staff! We would visit again in a heartbeat!