We went to Ono Shave Ice one afternoon and waited in line for more than 30 minutes for shave ice. Very good shave ice - my favorite is still Ululani's in Maui, but this shave ice was far better than Matusmoto's on Oahu. The portions were huge and, despite being a shave ice fan, I had hit the saturation point at the end of mine. I really appreciated how they put the scoop of ice cream in the middle of the shave ice rather than at the bottom. They started with a layer of shave ice and poured in the syrup flavors you request, added the ice cream, and then finished off with another mound of ice and syrup. I haven't seen that approach anywhere else.
Service was friendly and patient. When we visited, there was one woman who took the orders and cash, shaved the ice, and poured the syrup. Another woman stood by and just scooped ice cream when needed. Not sure why she wasn't involved in either making the shave ice or taking payment, but perhaps she was just a trainee. In any event, the first woman would take two or three orders and then make the shave ice, take another two or three orders, and so on. Not very efficient with only one person doing all of the work, but she worked like mad and thus 5 stars for service despite the wait. The shave ice window is in a parking lot, so it's best to take your shave ice and wander into Kapaa and look for a shady spot so your ice doesn't melt too quickly.
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