In May I booked 8 nights at this place for Jan 2013. It was taken over by Castle resorts some time in the last 7 or so months. It is a huge construction site..the view from our lanai was the complete remodel of the other units including their lanais in the complex. Our "ocean view" was of construction and orange plastic fencing. There was also heavy equipment out by the pool..that we NEVER used. Go figure. We stayed the 2 nights that I had pre-paid. When I told the registration staff we were checking out they were sympathetic. I had to go back in another day to talk to the manager Larry Mayo. When I asked for a credit or partial refund all he said was he would "consider" it. I knew that was code for "not happening". He claimed it wasn't his fault, he didn't have our money, and that I should be "happy" he let me check out early. He was the rudest condo/hotel manager I have ever experienced in 10+ visits to the islands. He did not even apologize. If he treats guests that way how does he treat employees.
- Official Description (provided by the hotel):
- Kauai Kailani is conveniently located oceanfront on Kauai's sunny eastern shore and along the famous Royal Coconut Coast. Guests can choose from newly renovated garden view, ocean view, or oceanfront condominium suites. All suites are comfortably furnished and feature fully equipped kitchens, private lanai, and FREE wireless internet access. Enjoy a tropical, casual Hawaiian vacation in one of Kauai's most scenic locales. ... more less
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- Also Known As:
- Kauai Kailani Kapaa