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“Great tacos poor service”
Review of Tropical Taco

Tropical Taco
Ranked #21 of 47 Restaurants in Hanalei
Price range: $5 - $10
Cuisines: Mexican
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Dinner, Lunch, Outdoor Seating, Seating, Takeout
Bainbridge Island, Washington
Level Contributor
638 reviews
380 restaurant reviews
common_n_restaurant_reviews_1bd8 851 helpful votes
“Great tacos poor service”
Reviewed February 4, 2014 via mobile

We have enjoyed their tacos for many years since they were just a roadside food truck. Now they are in a permanent location with tables and higher prices. It has always been a destination must for us when visiting this side of the Island. We always recommend this to others.

Today all went well until the order taker/server mixed up three different orders. The first table got something they didn't order. The server argued first with the customers, then with the cook. This delayed everyone else's order. Next we got two items which were not what we ordered. She argued with us and then the intended recipient complained his order had not arrived. Meanwhile the kitchen called my name as my real order was ready. We had already started eating the third party's food so he was unhappy. Then the server proceeded to argue with both parties about who was supposed to get what.
Finally we got the right fish tacos but instead of apologizing for their error I got some nasty looks and more backtalk from the server.
A very simple apology to each of three tables about the mixup would have been fine but instead we got arguments and dirty looks from a server who wasn't even born when we first lunched at Tropical Taco.
Nevertheless we will brave it again for old times and for some excellent fish tacos.

Visited February 2014
Helpful?
Thank Malice6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Gloucester, Massachusetts
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Authentic Mexican”
Reviewed February 4, 2014

located directly on the main road in Hanalei kauai this very bright and clean little spot offers up an authentic and delicious fish taco .Everything tastes homemade including the chips.a good place to drop in to for a very satisfying bite to eat .

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gracebonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
186 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
“A Must Visit in Hanalei”
Reviewed January 23, 2014 via mobile

Visited here twice last week because the fish tacos are soooo delicious. I believe this restaurant used to be a food truck that we visited many moons ago before fish tacos were a popular food item all across the states. I would think that this would be a great place for good cheap food after hiking, surfing, kayaking, etc. it is casual with outside porch. dining. No alcohol, only soft drinks and H2O. Get the hot salsa in the squirt bottle to add to the tacos and you'll be happy.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ryla_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hightstown, New Jersey
Level Contributor
95 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Great fish tacos”
Reviewed January 19, 2014

If you are in Hanalei and like fish tacos, this is the place. We went on the recommendation of our helicopter ride pilot and were not disappointed. This establishment is extremely casual (you can come in in your swim suit) and has a limted menu, but is a great little spot if you are in the area.

Visited January 2014
Helpful?
Thank CathyM_CorgiMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great food by the road”
Reviewed January 9, 2014 via mobile

Simple but fresh and tasty fish tacos. Quick and reasonably priced. Excellent to grab a bite. Bonus: it's a small place just on the main road - you can observe the people while you are enjoying your food

Visited January 2014
Helpful?
Thank Orsoly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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