Awesome trip with friendly and helpful boat crew, the office staff however was nasty to deal with. We had booked the trip only to have me get sick the day we had scheduled. The office staff reluctantly agreed to reschedule and stated the rescheduled day was "unrefundable and could not be rescheduled again!". Not very understanding and really tainted our view of the company. We are frequent visitors to Kauai and have sailed with other companies who are much friendlier to deal with. If you have a choice, choose another boat to see this spectacular coastline.