Broken dishwasher, massive leak in the shower, "forgot" to send up our honeymoon package, broken DVD player, didn't follow through on simple requests (more laundry detergent).
Stayed 8 nights, awful service. Manager didn't seem to care, offered "to buy us drinks to make up for our trouble"...never got them.
When maintenance barged in our room to fix the leak, I was in a towel and had to stay in the bathroom for 30 min waiting. Awkward. Manager didn't seem to think there was anything wrong with the situation.
I've traveled to hundreds of hotels, many resorts--I will never return to this place and will recommend everyone to go to another place.
Upside: absolutely beautiful. Gorgeous rooms. Lots of space. BBQ on grounds to use. Washer/dryers in room. Full kitchen. Big roman bathtubs.
- Official Description (provided by the hotel):
- Superbly situated adjacent to championship golf courses, the premier location of Kohala Suites by Hilton Grand Vacations provides an unsurpassed vacation setting. Hotel guests have access and charging privileges to the abundant facilities and amenities of the nearby Hilton Waikoloa Village hotel, including an enticing array of restaurants, boutiques, beaches and water recreation. Complimentary shuttle service is available between Hilton Grand Vacations, the Hilton Waikoloa Village, and area shops. Hawaii visitors staying at Kohala Suites by Hilton Grand Vacations will enjoy spacious two bedroom suites which incorporate a casually elegant tropical style, and feature a superb variety of upscale amenities and furnishings. ... more less
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- Also Known As:
- Hilton Grand Vacations Club At Waikoloa Beach Hotel Waikoloa
- Hilton Hotel Waikoloa Beach
- Hilton Waikoloa
- Waikoloa Hilton