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Reviewed August 26, 2013

I have stayed literally 40 nites at this hotel since Hilton took over from Hyatt, half the time business and years ago with my kids, and this week with my wife for 49th wedding anniversary. This time most disappointing, but still is a v good family option...We stayed on Ocean Tower, 3rd fl ocean view...I'm Hyatt gold so some amenities included, Internet, DVD rentals, etc. rooms need remodeling, though spacious, dead flowers left in room behind bed, not spotless (needed to plug in equipment by bed, no plugs unless you pull mattress from wall and crawl under wood headboard and shelf...should have been Easter, there were so many dust bunnies). Air vents especially air returns on first floor hall ways alarmingly filthy, the floor used for grounds access. Needs reprinting too.

Amenities: You either walk 7 minutes to lobby to get car, or wait for monorail like tram or boats. Boats run only part of day, tram at night requires 10 minute wait. No beach, artificial lagoon, nice but very crowded and noisy with kids. All pools noisy except the adult pool, which is open only from 10-5pm and has no hot tub. The only hot tub is at Lagoon tower a 15 minute walk. So the adult pool has very limited hours and no hot tub. Restaurants good, resort level expensive, best places to eat and beaches are outside of resort...plan not to stay put...so not a relaxing escape for adults.

  • Stayed: August 2013
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Thank DrugDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

Hotel is huge and the hotel tram does not run swiftly. By the time the tram arrives we could have walked there quicker. Rates are too high, friends stayed in local condos which were much less expensive and much nicer. My daughter was married at the Hilton and the grounds were beautiful and the wedding planners did a very nice job.

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ruth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

This was our second time to this resort. Beautiful and very big.
We stayed in the ocean towers. It was quite a distance from the room to pools and the main lobby or queer parking. For those who plan to stay at the resort the whole time this may be ok. I was very disappointed in the tennis. There were no events other than paying for lessons or clinics. I left the director several messages to try and set up a match for me and never got a call back. I was hoping to play a few times and never ended up playing. Disappointing! Overal this is a very nice resort but the rooms are dated

  • Stayed: August 2013
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Thank LKtraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

If you never want to leave the hotel but still want plenty to do this is a great place to stay. The parking is fairly expensive $17/day for self park and the cost of dinning is fairly expensive as well. If you want to go out and explore the island the hotel is hard to leave. There is the train ride to the lobby and then a nice walk to the care. If you forget anything and have to go back you can easily waste 30 minutes. The amenities at the hotel are very nice and I have zero complaints about the hotel pools and lagoon. If you want to snorkel the lagoon get there early because as more people show up the visibility really decreases.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

Had awesome experience staying at this hotel. An A1 hotel, would come back again if given a choice. The location of the hotel, the quality of the rooms, the service of the helpful staff and facilities inside the resort were just awesome. And the overall ambience inside the resort was as though we are in a miniatured version of paradise. Frankly speaking after a long while had a real experience of relaxing vacation. Much of that I would attribute to our stay at Hilton, Waikoloa Village, HI.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Debsubhra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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