We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely place but ridiculously expensive”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Waikoloa Village
Ranked #4 of 7 Hotels in Waikoloa
GreenLeadersSilver level
Reviewed March 25, 2013

We spent 5 nights here while participating in the Lavaman Waikoloa Triathalon. As a venue for the event, the hotel was perfect. There were about 1800 participants total, and about 400 in our group—the Leukemia & Lymphoma Society’s Team in Training Program. The banquet meals for our two group functions were expertly handled (food was just okay) and the entire Triathalon seemed to go without a hitch. Without exception, the staff exemplified the aloha spirit. The grounds are magnificent and the resident wildlife spectacular. Our room in the Ocean Tower was roomy, clean and comfortable with a lovely view. The bed was great but the pillows were the big, bulky type that cause neck pain in the morning (my only complaint about sleep quality). This is not a place for folks on a budget. The hotel charges for every service you can possibly think of, and automatically adds a 22% gratuity and as much as an $8 service charge, not including Hawaii state tax which is only 4+%. For example--we dropped off a small box with a pre-paid FEDEX label at the Business Center and were charged $15 for handing it to the clerk. Really?! One pleasant surprise, however, guests are allowed to print boarding passes at the business center at no charge. All in all, we had a wonderful time and I recommend the facility to those who are willing to spend far more than average for the experience.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BMtnW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (7,948)
There are newer reviews for Hilton Waikoloa Village
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

4,981 - 4,987 of 7,949 reviews

Reviewed March 25, 2013

Visited in March 2013 - Amazing place - would go back for another visit
The resort is enormous - there is a boat and a mono-rail to get you around (free of charge - hop on and hop off where you want)

Pros: beautiful grounds, spacious and luxurious rooms, comfortable beds and nice linens, very clean, great pools and slides, whale watching from the shore, nice coastal hiking trail, luau is nice but not jaw dropping, worth the upgrade to Premium Seating and open bar ($26 extra)
Cons: Very expensive drinks at the Tiki bar by the pool, all activities are paid - and pricey

Parking $17 (self) plus $33 resort fee / day

Absolutely wonderful stay - Highly recommend it.

Room Tip: Stayed in the Palace Tower which was nicely located in the middle of the resort - can take boat, mon...
  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank traveller187B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

We enjoyed our room a lot and it was the cheapest class of room. It was spacious, clean, and the garden view was beautiful. Our bed was extremely comfortable. Service was excellent. It was neat to see the dolphins and turtles so handy on the resort. The transportation around the resort was a nice touch, and we really enjoyed an adults only pool. The resort was beautiful. The food was quite good for the most part. My only complaint was how expensive the food was, and room service they added a $20 deliver charge plus $12 service fee, neither of which they warn you about. It cost us ove $80 for 2 hamburgers and fries. They asked when I booked if we were celebrating a special occasion and it was our 5 year anniversary so they said they noted it but nothing was ever done or mentioned for it. They also asked about special requests, and I mentioned my allergy to down-filled pillows yet they were still the only pillows in the room. The hotel maybe is so big they overlook the small details. These details are why I didn't rate the service higher.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013 via mobile

This was the last hotel I stayed at until I went home. By far the shampoos were the greatest of any I've used in hotels! The breakfast buffets are great and snorkeling In the lagoon is great! Watching the Honu (Hawaiian Green Sea Turtles) and the tiny fish is a experience you'll never forget! As the last days of my time there, the best ever! I intend to move to Oahu' where there aren't many centipedes I hope and eventually I'll move to the Big Island where there aren't that many centipedes I hope. Aloha Oe!

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Tikiinkona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

We spent a week here as part of a group of 400. A large group that was dwarfed by the hotel/complex. To say that the place has over 2000 rooms does not fully communicate the enormity of it.

My experience has been that when hotels are this big they often have issues with service and cleanliness. This was not the case with the Hilton Waikoloa Village. We found the grounds and rooms to be very clean. The service while not intimate was friendly and efficient.

Our room was in the Lagoon section. The rooms are of a good size. Each room has a balcony or lanai overlooking the pool and ocean. While the rooms appeared a tad dated, they were functional.

The pool area was large with a water slide and sand bottom children's section. The water was a bit colder than usual.

The food was expensive. We cannot comment on the expensive up charges that others have commented on as this was include in our employer-paid package.

Stayed: March 2013, traveled with friends
1  Thank T A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

Very disappointed I have stayed here 3 times each time the property is going down hill. There are to many other resorts better prices and facilities I should have paid attention to the reviews. Food at the restraints was below average.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this reviewResponded March 26, 2013

Thank you for your feedback. We regret we were not able to provide you with the dining experience you expected. We are constantly updating our menu offerings at our on-site restaurants and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

We stayed at the Hilton Waikoloa Village for two nights. We thoroughly enjoyed our full day there but were glad to move on. We live in a summer beach town and do not need to sun bath when on vacation. But there are other things at the village that we enjoyed and had mixed experiences with the food service.

Locals refer the Hilton Waikoloa Village as the Disneyland of the Big Island. Although it does not have Disney rides and characters, its grounds and facilities are exquisite. Multiple sea-connected lagoons - one with a beautiful waterfall - allow you to swim near green turtles and fish that find their way into the lagoons. You can snorkel and kayak in confined areas away from the turtles.

The Hilton resort is huge. A tram is available to carry you from one end of the resorts while 1.5 miles of tunnels underneath transports your baggage. An end-to-end waterways also allows you to travel by boat after 2 PM. Also extending from end to end is a covered a museum walkway that has some incredible old art pieces from China, Japan and Polynesia on display. The walkways passes by a Japanese Tea House with beautiful Koi fish in the pool. We loved this museum walkway and alsol enjoyed the beach trail that extends past the resort boundaries.

A research dolphin facility within the resort provide guests with the opportunity - for a fee - to feed and train the dolphin. An enthusiastic staff spent nearly an hour telling us all about the Atlantic Bluenose Dolphins that breed and grow there. A coffee shop and open air bar nearby allowed us to have a light breakfast while watching the dolphins.

A big hit were the humpback whales that were calving off shore this time of year. Bring your binoculars.

There are multiple restaurants in the Village - Chinese, Japanese, Pizza shop, Kamuela Provision Co. (fish and beef) and Luau. We ate at the last two. Our table at the Kamuela Provision Co was perfect - overlook a setting sun. The beef dish was top notch - the fish dish (seafood over pasta) was dry. We should have paid attention to previous reviews that raved about the beef. The Luau was a big disappointment. We expected an intimate experience and even upgraded to a table closer to the performers. The performers were great but were on an elevated stage 30 feet from us. Ten large tables for ten people each were located on a small concrete parking lot without trees, flowers and other vegetation. The food was non descript. Save your money and eat elsewhere and hopefully see the excellent performers in a better environment.

We arrived on a very windy day. Therefore our sea view room had a loud whistling sound that even the bell captain thought was unacceptable. We were upgraded to a suite that overlooked the gardens instead of the sea. The suite was great and would spend the extra money for a suite at this facility again. Outside the door is a concrete walkway that tended to be noisy. The bedroom in the suite was positioned away from the suite door.

In summary we repeat our earlier statement - we thoroughly enjoyed our full day there but were glad to move on. There are many other things to see on the island (volcano, rain forest etc). These ventures will take require a full day away from this beautiful facility.

Room Tip: We liked the Ocean Towers
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DandSdennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Waikoloa
6.5 mi away
Hapuna Beach Prince Hotel
1.4 mi away
Kings' Land by Hilton Grand Vacations
6.9 mi away
Mauna Kea Beach Hotel, Autograph Collection
Show Prices
Show Prices
Show Prices
20.9 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
2.5 mi away
Fairmont Orchid, Hawaii
0.5 mi away
Waikoloa Beach Marriott Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Hilton Waikoloa Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Waikoloa
Price Range: $244 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Travelocity, Hotwire, HotelsforEveryone, Cancelon, HotelQuickly, getaroom.com and Evoline ltd so you can book your Hilton Waikoloa Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing