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“Beautiful property. Has it all”

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Hilton Waikoloa Village
Ranked #4 of 7 Hotels in Waikoloa
GreenLeadersSilver level
Glencoe, Illinois
Level 5 Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Beautiful property. Has it all”
Reviewed February 15, 2013 via mobile

This is an exceptionally beautiful property with everything: weather, pool, beach, snorkeling, whales, dolphinarium, garden, art, restaurants, sunsets, etc. very expensive parking which is annoying. Try to get it waived. Other than that, paradise

  • Stayed February 2013
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    • Service
Helpful?
1 Thank EileenSirkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Littleton, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2013

We arrived on the Big Island of Hawaii on the 25th of January 2013. We stayed in the town of Kailua our first night. On the morning of the 26th we went on a hike in Manuka natural reserve area. Our plan was to complete the hike then take off and check into the Hilton Waikoloa to begin a seven night stay. At the end of the hike my wife was hit in the head by a falling tree branch. The branch weighed over 100 pounds and caused my wife a number of injuries. After the branch fell we called 911 and had to have her taken to the local hospital where we stayed for the next three days. She ended up having a cut on the back of her head that required 30 stitches, two fractured vertebrae, a fractured scapula, and a fractured sternum ( it looks like she will make a full recovery). After our three day stay at the Kona Community Hospital we checked out and moved to the Hilton. This is when we were totally WOWED. When we got to the hotel the night manager was there to greet us. She had a wheel chair waiting for us and offered to push the wheel chair to our room. She had arranged for us to have complimentary valet parking and told us to call her if we had any other needs. She then gave us her cell phone number and told us to call her anytime day or night. She also suggested that we call periodically throughout our stay and let her know how things were going. In addition she arranged for us to have an upgraded room that was close to the elevator. She also put our friends in a room that was just two doors away from us. She was concerned that we might need help from our friend and want to make sure they were close. Once we got to the room we found that the house keeping staff had left extra towels, extra pillows and blankets, a supply of bottled water and a stool for use in the shower. The rooms in the lagoon tower have been recently remodel and are some of the nicest rooms we have ever stayed in. Because of my wife’s injuries we ate most of our meals at the hotel. The fish tacos at the boat bar were great. The Chinese food from Kirin was just what the doctor ordered (ha ha). I don’t think you can find a better spot to watch the sun set than the Kamuela Provision Company (KPC) and the food is fantastic.
This hotel did everything that they could to make our tip enjoyable. However I feel that they probably treat every guest with the same level of customer service. We plan on returning some day in the future. We feel confident that we won’t have to worry about falling tree branches because the Hilton Waikoloa has beautifully maintained grounds.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2013

Many other travelers have pointed this out and the only reason I'm not giving this resort 5 stars is because the pools are not heated. It's ridiculously cold. Traveled with my young daughter and we found the ocean lagoon far more tolerable and frankly a treat. Everyone working at the hotel has heard the same complaint - Hilton should listen to its customers; invest and correct this and in doing so it will round out the experience making this resort a true 5 star destination.

Stayed in the Lagoon tower which was excellent; awesome views of the ocean and the dolphins. The shuttle to the local malls offered some welcome off premise shopping and alternate eats. We loved snorkeling and having huge green sea turtles swimming just feet below us. The water slides were fun, but the water temperature detracted from the overall enjoyment.

We did several activities:
- a helo tour (Paradise Air) of the island seeing the lava flow into the ocean, rainbow falls.
- the submarine tour in Kona with Atlantis. Side note - when you check in for the Atlantis tour in Kona, they share an office with a pearl jewelry store - if you have children they have a cool experience where the kids can open an oyster and discover pearls (which you can buy and have mounted).
- the Lu'au at the resort - was expensive but an experience I can now say I've done.
- the Dolphin experience was wonderful. They are amazing creatures.

There is a tram and boat system for moving back and forth between the towers, but we walked everywhere as it was always faster. The morning buffet breakfasts were always well stocked, fresh and offered variety for all palettes.

Overall we really enjoyed coming here. It was a fantastic experience and very relaxing. Met some super nice guests and was treated well by all the staff. Whale watching was incredible.

If you're looking for a place where your biggest decision is choosing which poolside chair to lay your carcass on or which restaurant you'll go to for supper, then this is a good choice. Accept you're paying resort prices for everything. We spent two weeks here, and by the end having a $60.00 lunch seemed "normal". :-)

Room Tip: Lagoon tower offers stunning views of the ocean and the dolphins. Rooms are modern, clean with kick...
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  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Russell A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
205 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed February 14, 2013

Okay, there's not a lot that you can say negative about this Hilton. The setting is as beautiful as it gets. Snorkeling with turtles in the lagoon is a treat. The service is excellent.. but there are a few things worth knowing:
1) The tram and boat are slow and it takes too much time between them, even if it is a "shoulder" season. Walking is a good option.
2) if you're on the tram side of a building, the warning "beep beep beep" of the train crossings are very annoying. we were in 8003 in the Ocean Tower, right above a crossing, and it was a nuisance till midnight each night.
3) Although a cool occurance, if you're in certain areas of Ocean or Lagoon Tower, the myna birds will get you up early in the morning.
4) Restaurants are good but expensive on the property. I like Merrimans and Roy's at the King's Court (see my review on Roy's).
5) I really think the Legends of the Pacific luau is worth skipping (see my review).
6) Na Hoku really doesn't have sales, and the prices are the same at all locations, so you can't go wrong buying in Hawaii since the sales tax is lower than many mainland states.
7) The hotel lagoon is a great place to snorkel and see fish and turtles.
8) Dolphin Quest is a cool experience, but you can save a lot of money and live vicariously by having a great burger next to the lagoon and watching others pet the dolphins.
9) Unless you like/want the exercise, self park can be a LONG walk to save $5 per day versus valet (they are very fast at getting your car when you valet park).
10) I suppose nothing can be done about it, but I hate paying a $25 per day resort fee for many things that I never use. If possible, buy the internet only for $42 for the week.
11) Have breakfast at Hawaiian Style Cafe in Waimea. Hard to find, but worth it for a great local breakfast.

Room Tip: try to stay away from a room above the tram - crossing warning is a noisy nuisance
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
3 Thank DeanfromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley City, North Dakota
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 14, 2013

We had the opportunity to visit Waikoloa Village Resort February 2013. It was our first time to Hawaii and we were not disappointed. If there is a down side it is the long flight, but once you arrive at the Hilton Waikoloa your troubles are behind you. We were there on a business excursion that we extended into a vacation. We spent a week there. The food was excellent although choices were limited. The accommodations were great. Very nice rooms, ours face the ocean, with all the trimmings. We spent our time watching whales just off shore, walking the grounds, and enjoying the atmosphere and gorgeous weather. The were opportunities to swim with Dolphins, snorkel, and many other water sports. We did Golf while there the Oceans course. Very challenging. If you are looking for long sandy beaches and swimming in the ocean, this not the place to go. If you are looking to relax and enjoy the amenities the resort has to offer it is excellent.

Room Tip: Ask for an Ocean View.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
192 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 14, 2013

It has been many years since we stayed at this fabulous resort but the memories are fresh. We were awed by the setting and the amenities including trams and boats that take visitors around the property as well as open air hallways filled with beautiful objects d'art. We were at the resort for an incentive trip and found the meeting facilities, food and staff to be excellent. My wife was thrilled with her dolphin experience and dinner overlooking the sun set was incredibly romantic. I've read many of the more recent reviews and it seems that the property has retained all of the desirability that we recall. Enjoy!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OG1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajijic, Mexico
Level 6 Contributor
193 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed February 14, 2013

I have stayed at this hotel several times, and wouldn't hesitate to return. The property is huge -- you can get around by boat or tram, or you can walk; the walk takes you by amazing museum quality displays, definitely worth doing at least a few times. The rooms are very nice, beds are comfortable, everything was clean and convenient; ocean view is great if you spend any time in your room. The elevators are very fast -- essentially no wait at all.

The grounds are spectacular, and beautifully maintained. There are numerous pools, and some are set up like a lazy river, and which range in size from quite tiny to quite large. Many of the pools have waterfalls, the sound of which masks the sounds of any people. It is very easy to get off by yourself, and feel that you are virtually alone.

Some people in our group complained about the great amount of walking that is required. If you stay in the ocean tower, many rooms are a considerable distance from the elevators so if you have trouble walking or if you are toting a large quantity of stuff every time you go to the pool, request a room closer to the elevators.

My major complaint with this resort is the restaurants. You might expect high prices, but the quality is very poor compared to the cost. Our group ate at the Kamuela Provision Company, which Hilton refers to as a sophisticated restaurant. We were part of a group with a limited menu, but I (and others in my group) thought the food was poor quality, actually probably very poor quality. We ate at the Boat Landing Cantina which has a pseudo Mexican menu (tacos, chips, and salsa) that was also expensive, but most notably, had very poor service; there was considerable delay before being greeted, and the wait for food was 30 to 45 minutes. We ate at the Lagoon Grill; our hamburger ordered without cheese, came iwth cheese -- again just not what you expect from a top-notch resort. Our catered breakfast was just ordinary -- scrambled eggs. bacon, very ordinary pastries, and very disappointing fruit -- no papaya, no mango, fruits that we say in abundance at the farmer's market in Hilo. So, many people treked to the local Kings' and Queens' shopping areas with a few mostly chain restaurants and fast food with more poor quality food but at a lower price. Who creates a resort like this without a great ice cream stand -- all they had was soft serve!

But, I'd still go back -- spectacular grounds, nice rooms, and the weather sure beats Wisconsin in January.

Room Tip: Opt for a room near the elevator if you don't want long walks.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Property: Hilton Waikoloa Village
Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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