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Hilton Waikoloa Village
Ranked #4 of 6 Hotels in Waikoloa
GreenLeadersSilver level
Scottsdale
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Better than other reviews”
Reviewed January 7, 2013

We are here now. Read other reviews after booking, we thought it would be very low-end. Not at all. We are in the Ocean Tower, 3rd fl. Room is not new, but definitely nice. Nice, clean, nice size. Lovely ocean view. The property is really big, lots of distance between buildings, pools, restaurants, etc. There is a tram, so no worries. Lots of water features. The bars and restaurants are not that fabulous and oddly placed. Most don't take advantage of the ocean views. Nice, small shopping areas down the street. Market Gourmet is great for take-out/cold food. For breakfast, several coffee places on-site. Only one breakast place--buffet--be prepared to pay about $35 person. Pretty steep. Staff is friendly. Enjoyed it so far.

Room Tip: Newly refurbish in the Lagoon Tower. Ocean view in Ocean Tower is nice. Face west for sunset.
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank ChrisScottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,429 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Date | Rating
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English first
New York City, New York
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 7, 2013

We were six people that took 3 rooms in the Oceanside Towers from December 30, 2012 until January 4, 2013. This place is enormous; so big, a train is necessary to get around. There is also a boat that travels on a track throughout the park but it is more a novelty than a serious transport and accommodates relatively few people.
There are over 1,200 rooms between 3 separate, enormous buildings (Oceanside, Palace and Lagoon) situated at both ends and in the middle of the campus.

What we liked; Short drive from the airport. The grounds are stunning and immaculate. Staff is friendly, courteous and almost always smiling. Statues and artwork on display throughout the campus are impressive, interesting and adds to the ambiance. There are several swimming pools ranging from shallow pools for kids (with slides) to pools that are adult only.

Western exposure sunsets are a daily event and should not to be missed.

Boat Landing Cantina – A limited menu, but what is served is very good. Guacamole made-at-your-table is very fresh and the best you will taste anywhere.

Kamuela Provision Company (KPC) – Elegant/Casual dining overlooking the ocean. Fish dishes are the way to go here.

Breakfast at the Water’s Edge is adequate, not great. Considering the sheer number of people they move through there every morning, it is fine.

What We Did Not Like; Getting around a place this big is a problem.
The train moves slowly and comes infrequently. You can’t get far even remotely quickly. If you choose to walk, it takes a long time to go anywhere due to the size of the resort. For example, to walk from the Oceanside complex to the Water’s Edge (where breakfast is served) takes 20 minutes through a labyrinth of walking paths. We had a daughter on crutches, so the train was our only option. We did a lot of waiting around. Getting around, even in your local arena is confusing until you are oriented.

There is no beach. The man-made lagoon, which is fed by the ocean, is 2’ deep in many places. It is suitable for children.

The starkly plain concrete façade that is omnipresent around entryways to all rooms needs a design, floral treatment or other affect. It is simply boring.

Observation – this resort caters as much to Japanese as Americans. All English signs, directions, etc. are also in Japanese.

PS. Hilton Honor’s Points Members – if you book your stay thorough a travel agent, you may not get points for the stay. We had 3 rooms for 5 nights, which would have added up to thousands of points. Had we known this ‘fine print” caveat, we would have booked elsewhere. Sheraton and Marriott both gave us points for our stays on this trip.

Room Tip: Oceanside Towers rooms afford best views of beautiful sunsets.
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  • Stayed January 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank beentheredonethat97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2013 via mobile

We stayed at the Hilton Waikaloa Village from Dec.12-19, 2012 and were totally happy with the service, room, and grounds. All in all it was terrific.

The hotel staff took the time to spell out "Congratulations Mr. & Mrs. X" on our bed in pebbles and flower petals first off-so that was a nice welcome to our honeymoon! We stayed in the lagoon tower with a room overlooking the dolphin pool and could hear and watch them playing all day from our balcony. The room was spacious and newly renovated and fresh flowers were sprinkled all over the place.

I really have to say it was much better than we could have expected.

Only downsides (every place has them!):
-very cold pool!
-the hotel is so big that if you get to the lobby and realize you forgot something in your room its a huge pain in the butt to go back
-gym was ok-not best I've seen (7/10 maybe)

Other pluses i didn't mention yet:
-dolphin quest experience onsite is a must do
-running into 2 sea turtles in the onsite lagoon
-laundry facilities on site (very nice to have)

Would stay here again!

Stayed December 2012, traveled as a couple
Helpful?
Thank nbebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2013

Ride a tram or boat to your room. Lots to see and do. No natural sand beach, but a sand beach on a lagoon that is great for snorkeling. Bring lots of sun block. Better snorkeling is 5 miles north. Can whale watch from the property (they came real close to shore) and swim with dolphins.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chalfont, Pennsylvania
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 6, 2013

What a complex-3 huge towers with rooms, meeting spaces, main lobby... just about everything is here (but a beach) and it's beautifully well groomed! Our spacious adjoining rooms in the Palace Towers were great-huge closet for clothes and suitcases so they don't have so clutter up the main room, dressing area with sink outside the toilet/shower, fast elevators, good view. refrigerator. Quiet. Few things I would consider... it's a long walk to anywhere at the Waikoloa.. which was fine for us. The tram and boat didn't seem frequent enough to us even at Christmas. The Palace Tower doesn't have its own pool, so if you want the most kid friendly pool near the dolphins, choose the Lagoon Tower...great slide at the pool! Food was very pricey.. we ate elsewhere. Never saw staff members in the Palace Towers, even at the concierge desk, but the main building has concierge although they were often occupied. Interesting that our young adult kids liked the townhouse we rented at the end of our vacation better, but us middle aged parents appreciated the beauty, fabulous art and luxury of the resort. Valet parking was nice because you could call ahead to have your car waiting and only cost a few dollars more each day. No ocean front beach. Enjoyed the snorkeling in the resort lagoon. Close walk to 2 upscale shopping center which include a grocery store and even a small food court. Good location to explore the Big Island's great beaches.. and they lend you towels for the beach.

Room Tip: a long walk to anywhere
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank LoveToTravelwith5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 5, 2013

This resort is different from usual 4star hotels / resorts in that its not so easy to get to main lobby/ restaurants / carpark without waiting for tram/boat or long walk to access. So you can imagine going thru this drill everyday more than once- its fun / interesting at first, but if your in & out of your room a few times in a day or have kids / older family members, well you can see how this could get to you if staying more than 3 days at this place. The grounds & resort facilities are lovely, green & well kept & its convienient that they have laundry facilities ( helpful for long term stays/ kids). The food & drinks like any 4 star establishment is overpriced, but even at such places they have certain items or restaurants that you don't mind paying extra 'cos of the exceptional quality etc. For this resort i would say the taste & quality of food  is 'alright '  but  not in the category of 'above average / great tasting or exquiste' . Reception staff are not openly friendly or warm , but if you tolerate them long enough to get your room keys then you don't have to see them again ...lol ( use express check out when leaving). The rest of the hotel staff ( valet staff , concierge staff , coffee shop staff etc ) behave like workers that  have been hardened by bad 'nightmare tourist' experiences that they are either on the defensive or have a  'non feeling' attitude when you interact with them; not the kind of social encounter you expect from a 4 star hotel; & for this i would put the fault at management. For not being aware of how their staff truly behave towards paying guests & for not training them better in handling complaints , requests or disgruntled customers ( typical things that cannot be avoided in the hospitality industry). Because of its location, a  rental car is needed, so you can go to the beach , experience other restaurants & for  snacks & drinks;   otherwise you will be subjected 100% to the resorts high prices, long travel to use any of the facilities & the ' take it or leave it' attitude  of the resort staff .Is it worth the price ? Not really.  Can it be improved? If management want to make it a priority to do so.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sunflower309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this review, January 14, 2013
Aloha! I appreciate the review of your recent experience at our hotel. We take pride in the team members here at the resort and their dedication to our guests. I'm very sorry that your experience was not the best, as we strive for a much higher level of service and friendliness for our guests since most spend a considerable amount of time and money for their vacations here and we want all to leave with a warm impression of our resort and Hawaii in general. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. We have also noted your comments on the food and beverage experience and are working on those. Thank you once again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 5, 2013

My husband and I traveled with our daughter (1yo) to the Hilton Waikoloa for a week stay just before Christmas 2012. We stayed in the Lagoon Tower and had a balcony that overlooked the dolphin lagoon, which was perfect for killing time during naptimes, as we could watch the dolphins at play. Our room with a king-size bed was very spacious, and the hotel provided a pack-and-play for our daughter to sleep in.

The property is huge. There are several pools, waterslides, a golf course, a mini-golf course (essentially putt-putt, but cleanier/classier then the clown-mouth version), restaurants, live entertainment, room service, water amenities, animal sightings and beautiful decor and landscaping.

On-site prices were a bit steep. Though not much nearby, the King and Queen shopping areas offered great options. (Macaroni Grill serves a great breakfast for a great price, and we also dined at Roy's.) There is a huge general-style store in the Queen shops that has anything you could need (alcohol, groceries, diapers, sushi, souvenirs, etc.). There's also a Starbucks, and some other shopping and restaurants. The King shops have very high end brands (Rolex, Tiffany) and a farmer's market on a couple days of the week.

Highlights:
* There is a tram (think Disney World) and a boat that travels the length of the property to move guests back and forth.
* We could not get enough of watching the dolphins (6 of them) play and perform.
* The poke served at the bar/restaurant near the lobby is excellent.
* The table-side prepared guacamole at the Cantina restaurant was also excellent.
* The made-to-order omelets at the breakfast buffet were pretty good, and fast.
* The Lagoon Grill is probably our favorite dining spot on the property - you can watch the dolphins or a football game on TV, they have a decent menu (the ahi tuna burger is really good), they have happy hour specials and a full bar to go with, and the staff are friendly.
* We also liked the coffee shop on the main floor of the Lagoon Tower for quick breakfast (croissant sandwiches and quiche) and coffees.

Unexpected details that stand out:
* The staff in the buffet restaurant are very chatty and may tell you some funny stories about, well, anything.
* About 2 dozen wild cats seem to reside near the golf course and when we walked that way one day (quite a ways from the side of the resort we were staying on) there was at least 2 snoozing on every bump of every hill leading to the course.
* A FLEET of Myna birds seems to live in the trees in the courtyard of the Lagoon Tower. It's only really noticeable in the evening (I guess they have a Happy Hour too) and you'd hear sporadic uprisings throughout the night, but I generally did not think it was anywhere near as bad as the reviews on here led me to believe.
* My daughter loved the resident parrots that are often on their perches in the open air lobby area.
* There are HUNDREDS of serious statues on this property. They all seem to have an Asian theme (very much reminded us of our trip to China) and they are all pretty spectacular.
* The "beach" at the main lagoon is full of sea turtles, paddle boats, paddleboarders and snorklers and seemed to be most popular this time of the wear (we heard it was the warmest option)...just not me (still way too cold!).
* The spa was really nice, not cheap if you get one of their services, but the facility is spacious, relaxing and welcoming. You can still use the locker room if you use the gym, and this gives you access to a locker, the private outdoor hot tub and sunning area, saunas,showers and provided amenities, bathrobe, etc. This was a nice treat for "parent time off" for us when one was covering nap time.

Cons:
* The pools are NOT heated. Probably no big deal in the summer. However, as much as the air temperature is in the high 70s/80s in December, the pools were ridiculous so I am sad I could not get any swim time with my daughter. Had we known this, we would likely have gone somewhere else entirely for vacation.
* The Lagoon Spoon - We went here a couple mornings with the hope that "Today I will find something to eat here" because we weren't hungry enough to justify the $30/p at a buffet. No luck. Nothing sounded appealing when it came down to it. The lady that worked here said that even the kids pick the gummy sharks off their cereal. (Seriously. Gummy sharks.)

As a whole, we had a fantastic vacation and always love to visit Hawaii. We are glad that we checked out one of the islands we don't usually consider.

Room Tip: Don't be afraid of the rumored "bird noise" of the Lagoon Tower, but if you are there...
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank watergirl888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Property: Hilton Waikoloa Village
Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's largest and most beautiful resorts: Hilton Waikoloa Village. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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