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“Great resort in a great island”

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Hilton Waikoloa Village
Ranked #4 of 7 Hotels in Waikoloa
GreenLeadersSilver level
Reviewed October 13, 2012

I will not get into details, but I just want to register that this was the perfect resort for a fantastic visit to the Big Island. Although we spent most of our time outside the hotel (diving, doing the helicopter flight, etc) it was always great to come back and enjoy all they had to offer. We dove with the dolphins at their lagoon and this was one of the highlights of our entire time in Hawaii. If I have one piece of advice it would be: stay here, but rent a Jeep get out on the Island!

Room Tip: Rooms with a view to the dolphin lagoon are great!
  • Stayed: December 2011, traveled as a couple
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Thank Lu_De_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,306 - 5,312 of 7,949 reviews

Reviewed October 11, 2012

Just spent 3 beautiful nights here, and it is just fabulous!! The grounds are so beautiful, and all the wonderful art work is amazing. Food is quite pricey, but there is so much to do..love all the pools, and the lagoon is great..Would definitely go back!!

Room Tip: Go for the ocean view!!
  • Stayed: September 2012, traveled with family
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2  Thank 234Cookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

I have stayed at this resort 4 times. It is a beautiful resort with an open air lobby. After check-in you are wisked away to your tower by gondola or tram. There are tons of activities for the entire family. The spa is excellent with a real attention to detail. Several pools for the kids and a couple that are adult only if you are wanting a little peace and quiet. It is a bit expensive, but worth the money if you can afford it.

  • Stayed: November 2011, traveled as a couple
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Thank bamaboy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

The Hilton Waikoloa is a wonderful self-contained resort. Their signature seafood restaurant is lovely, the grounds are beautiful and interesting (the "Museum Walk" around the campus has very interesting art and artifacts), and the pools and waterfalls are great. We didn't snorkel in their lagoon, but others we spoke to said it was great snorkeling (but go in the morning, not later in the day). However, it's located remotely, if you want to see other sights on the island. In particular, the volcano is quite a distance away (although there are tours to take you to the volcano, but if you wanted more than one day in that area, it would be inconvenient). Parking can be very tight, despite the fact that they have a huge parking lot.

  • Stayed: August 2012, traveled as a couple
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1  Thank pgscmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Beautiful place, lagoon ideal for kids. No real beach. Insanely expensive food, drinks. Want wi-fi? Ten dollars each day, or $25 for week. Want a Margarita? 20 bucks. To be fair, the staff are helpful and polite, grounds are immaculate. But the costs were disturbing. Birds by rooms are louder than chainsaw. I know, that statement sounds ridiculous but its true!

Room Tip: Get room facing lagoon area
  • Stayed: October 2012, traveled on business
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2  Thank LaughLove1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

we have stayed a few of times before, had great times, some things are expensive, but overall we really feel its great value, best time to go is not peak times, but go off peak, then you get really good value. Try to get inclusive breakfast, or early birds.(not the tweeting one,s some complain about)staff are great, and really helpful. hotel is not for everyone, but for our family, it is what we like. see the dolphins if you can. any problems , the staff are there to help, food is priced high, but its great, kids enjoy it, and they will do a deal for you, for the kids,. give the hotel a try, and you,ll be back, saunders family, ps get hilton credit card,well worth the price.

Room Tip: call the hotel a few days prior o your visit, and tell them what you want, and ask them to recommend...
  • Stayed: November 2011, traveled with family
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1  Thank hondis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

Last month I completed my sixth vacation stay at the Hilton Waikoloa Village on the Big Island. Our family stayed seven nights this year. We stayed on points accumulated with my stays and AMEX affinity card points.

The property is 30 minutes north of the Kona Airport, luckily car rentals are cheaper on this island than Maui, so be sure to have a car to drive the mile to the King's and Queen's shops and the 10 minutes to Waikoloa Village, where reasonable groceries can be purchased.

The property is huge! There are three towers, all connected by a monorail and motor boats, much like the "Jungle Cruise" at Disneyland.

Hilton recently renovated the Lagoon Tower rooms, and the rooms are beautiful! They appear to have done a major refit, changing the close, bathroom layout, wall coverings, etc. The rooms now have double vanities, a great closet as you enter the room and a larger bathtub and beautiful touches with a very subdued "Hawaiian" feel. The bedroom now has an outlet-friendly desk and an HDTV with a wide array of HD programming. All of the furniture is in a beautiful dark wood with a “Hawaiian” touch.

As a “Diamond”-level HHonors member for the past seven years, they’ve upgraded me to this tower with a “Dolphin Quest” view for four straight years. Thank you! This year I was on the fifth floor, and you can really see over the palm trees for an amazing ocean view!

As a “Diamond”-level HHonors guest, they provide you with two $10 vouchers per day to use at any restaurant. Although I sorely miss the Diamond Concierge Lounge which closed in 2008, the coupons are actually more versatile. We used them primarily for lunch, with having breakfast off-property at the Starbucks in the Queen’s Marketplace a mile away. They also sell a 7-day coupon for $30 with two $10 vouchers, making the net $10. It also provides a 10% discount on all food. I found their IT lacking as over 50% of the time they took off the vouchers before applying the discount. Luckily the front desk was able to adjust these each time. By the way, they offer a free meal to children 4 and under with a corresponding adult meal purchase.

During this stay we were told the hotel was at 50% capacity, and it was wonderful!! Even when full on the last day there are always plenty of pool chairs to go around. I never felt any lines anywhere. They finally dropped their silly towel check-out, and now just provide pool towels by telling them your room number. Our favorite spot is the lagoon, a somewhat natural ocean-fed lagoon that is perfectly flat for our 4-year-old daughter to swim and use or rent water toys. We rented kayaks twice during the trip. As usual, the sea turtles were busy swimming the length of the lagoon.

We did splurge one evening at the Kamuela Provision Company restaurant. This is the place to be for sunset. Even though they try to sell you a guaranteed patio package, we didn’t have any problem to be seated on water’s edge as the sun went down. They have rebranded their Boat Landing restaurant as a Cantina, and it was nice. The “make at your table” guacamole dip is fantastic. We were disappointed with the food and service at the Dona and Toni’s Pizza Restaurant. This is the third different theme in this spot along the boat waterway. The menu is confusing. I feel I was overcharged, but let it slide.
They have a new Sundry Shop in the Lagoon Tower, but still everything is overpriced. I saw a really “cool” Hilton Waikoloa-branded cap on display but they wanted $32 for it. The Marriott in Maui had a Marriott property-branded similar cap in their sundry shop for $18.50. I almost bought it in spite. I don’t think they get the idea of “Free Advertising”.

Speaking of “Free Advertising”, stop by the Welcome Desk and pick up the free Hilton Grand Vacations tote. Ask for the green one! We use them for groceries here in California every week.This year we wasted 90 minutes to take the Timeshare tour, but when they got down to their “So what do you spend per year on vacation accommodations?” pitch, they can’t compete with ZERO as an answer. Thank you HHonors AMEX and hotel stays.

If you really want to learn about the property, spend time talking to the boat operators. They are really the “Ambassadors” for the property. Not only do we remember them from year-to-year, they remember us too (it helps having out blonde daughter in tow). By far the best employee on the property is Boat Operator Kim. She really remembered us from our many stays and is the warmest, friendliest and most knowledgeable hotel employee you will ever encounter. I recommend killing an hour in the early evening just riding the full loop on the boat river. Make sure you wait for the convertible boats, if running.

Other than lacking more “Hawaiiana” atmosphere, the Hilton Waikoloa Village is where I’d recommend anyone to bank every HHonors point they earn for an unforgettable vacation of a lifetime, or for me an annual pilgrimage.

Room Tip: With the recent renovation, the Lagoon Tower is the only place to stay.
  • Stayed: September 2012, traveled with family
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4  Thank fly4points
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Waikoloa
Price Range: $244 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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