Our experience at Pueo's Osteria was the kind where at first you feel annoyed, but then things get so bad you have to laugh. We arrived on time for our 7:00 reservation and were seated within about 10 minutes. The lobby was jammed and the hostess was apologetic about the delay. We then sat at our table for 35 minutes while no one even acknowledged our presence. Servers were whizzing all around, but no one seemed to be assigned to our table or the one next to us. Our neighbors finally flagged down the hostess and they were assigned a server. A few minutes later we were approached by someone who may have been a manager. We quickly ordered our whole meal before we got lost in the shuffle again. Throughout our meal, we were served by at least three or four separate people. I'm guessing that someone didn't show up for work and they were scrambling to cover the tables, but I thought it was odd that no one apologized or even acknowledged the difficulty.
The food is actually quite good. I had the rigatoni bolognese, which was delicious. The sauce was the old fashioned, brown kind and I enjoyed the fact that they didn't drown the pasta in sauce. My husband had the spaghetti pomodora, which he also enjoyed. The $6 bread service was disappointing-don't waste your money on it. We both had the lemoncello panna cotta. It was delicious and well worth the calories. I ordered one of their speciality cocktails, which was so bitter I had to add sugar to it. The cocktail, however, wasn't served to me until after the entrees arrived.
Our best laugh of the night was when our server arrived at the table with our desserts in his hands before he cleared away our entree plates. He stood there bewildered for a few seconds and then asked if we wanted our entree plates cleared before he served the dessert. He never refilled my husband's coffee nor brought him a spoon for his panna cotta.
All restaurants have off nights, but this was especially bad. It's unfortunate that such good food is handled so poorly.
The restaurant is tricky to find. It's in a small mall, next to the Bank of Hawaii and behind a Subway's.
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