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“Food and Service”

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Kings' Land by Hilton Grand Vacations
Ranked #1 of 7 Hotels in Waikoloa
Certificate of Excellence
Jersey City, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Food and Service”
Reviewed July 18, 2014

This was a great experience for my family. The staff was friendly and helpful and the guest were very kind. If you don't eat beef or pork this is probably not a good place to dine. My family and I do not eat red meat so dining was hard because that is the only type of meat that they serve. Also, the resort has many gnats flying around so be aware when you are by the pool area. Other than that this resort is a very good place to stay!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
2 Thank Quatiba D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,947 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (351)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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  • German first
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English first
Leesburg, Virginia
Level 4 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 16, 2014

PROS:
-The rooms were beautiful and well appointed.
-The grilling areas were plentiful and had pretty views of the gold course and mountains.

CONS:
-No greeting, bell services, etc. Front desk staff was rude. Did not feel welcome at all
-Lazy river? Nope, just a pool they "call" a lazy river
-Sand bottom kids pool? More like tortuous rock bottom pool area - be sure to bring/wear swim shoes!
-HOT gym - no thank you
-ONE guy working at the grill/bistro area. He was good, but he could have used help!
We enjoyed relaxing at the resort and taking a short drive to the Hilton resort just down the street to use their pool facilities (but beware, food/drink there is EXPENSIVE! even for Hawaii standards). We did enjoy using the lanai area and the grilling area as well. If you didn't want to use the central area of this resort and interact with their staff at the front desk and just hang out in your room, its a good place! The rooms themselves were beautiful!

Room Tip: I usually do NOT like first floor rooms but the rooms here on the first floor are great since you ca...
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  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Figee17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Kings' Land by Hilton Grand Vacations, responded to this review, July 24, 2014
Thank you for providing valuable feedback on your recent stay, please accept my sincerest apologies for the staffing and service issues as it is our goal to ensure we share our spirit of Aloha with all of our guests. Our Super Pool does offer a variety of water activities which have provided many of our guests enjoyment, I am sorry to hear of your experience being less than satisfactory. While the temperature in the fitness gym is consistently set at 75 degrees, we definitely could have maintenance adjust the overall room temperature when requested for the comfort of our guests utilizing the facility. We truly appreciate your wonderful comments on our room accommodations and views, thank you for choosing to stay with us this trip, wishing you well on your future travels.

Cheryl Amsbary
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fla
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 13, 2014

Hilton has done a great job with this property. The open air lobby along with the fast check-in was great. The 2 bedroom was spacious and clean. Pool and hot tubs were never crowded. A great resort with helpful and happy personnel.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gracieFla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurricane, WV
Level 6 Contributor
316 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 12, 2014

Our condo is absolutely gorgeous...the kitchen is really nice...we've decided to use it! The bathrooms are awesome...huge showers! Beds are comfy. The outdoor area is well cared for and our lanai is exquisite.

It's also very quiet.

Restaurants close early so plan ahead!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank flt587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callahan, Florida
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 11, 2014

Kings' Land is a wonderful resort. We were in a two bedroom condo in bldg. 4 with a view of the serenity pool and the golf course, It was very roomy and comfortable. We were a short walk to the main pool. The buffet breakfast was a bargain with the bogo coupon and in comparison to other options in the area not a bad deal at full price. Everything was spotless and the staff was very friendly. We would definitely go again.

Room Tip: I prefer the rooms in the older buildings to buildings 21 and 22. While they don't have the fan...
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  • Stayed June 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank C0rgi_M0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sparta, New Jersey
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2014

This was our first experience at Kings Land and we loved it! Checked in with my husband, my daughter (18) and her friend (also 18). We were very pleased with the accommodations (they upgraded us to a 3rd floor unit in Phase I) although I did feel it was a long walk to get to the pool. We were in Bldg 11 at the very end. The kitchen was outfitted appropriately and did decide to have all our breakfasts in the room. We found our way to Costco a bit later in the week and decided we should have done that on the first day. Prices were so much better than in any of the grocery stores we shopped at near the resort. We barbecued one night and enjoyed that as much as going out!
We spent most of our time at the resort at the adult pool. This was extremely laid back and not crowded, although it was often hard to find an umbrella. I would like it if there were more available. We swam with the Dolphins one day at the Waikoloa hotel grounds (very fun activity) and although we offered to spend the day at the pool there, the girls preferred to "come back home" and use the Kings Land pool.
We went to the beach one day (there are many around but you will have to drive) but we enjoy the pool more! We did day trips almost every day and kept quite busy. None of us were ready to leave after our week. We will definitely be back!

Room Tip: Try to get a room closer to the pool area.
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  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Dripps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmingville, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 11, 2014

We stayed at the Kings Land for our first trip to Hawaii for 10 days. The rooms are spacious, beautiful and very convenient for large families. The front desk and concierge were extremely friendly and helpful with any questions or concerns. Yes, people complain that the property is desolate after 6pm with the only bar and restaurant closing by that time. This is recommended as a family resort and if you are making the most of your vacation by hitting the beaches or site seeing, quiet nights and early bedtimes seemed to be the norm. There are plenty of restaurants at the shopping center less than a mile away and there are constant shuttles to take you there. The marketplace is open till 11pm.
Cons: I wish they had some sort of convenient store that you could buy sunblock, goggles, drinks, chips etc.

Room Tip: Building #5 is where the pool is so I would recommend anything from building 3-5 or 7-9
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Maroneclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kings' Land by Hilton Grand Vacations

Property: Kings' Land by Hilton Grand Vacations
Address: 69-699 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5712
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Kings' Land by Hilton Grand Vacations 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Kings' Land by Hilton Grand Vacations resort is a stunning hotel on the Big Island of Hawaii in the heart of Waikoloa. Reminiscent of a lush, Hawaiian plantation and nestled among championship golf courses and the beauty and serenity of the Kohala Coast. Kings' Land by Hilton Grand Vacations hotel provides the perfect setting for your vacation in the South Pacific. Treat yourself to spectacular hotel accommodations with spacious one and two bedroom suites incorporating a casually elegant tropical style and featuring a superb variety of upscale amenities and furnishings. The suites offer all of the convenience of home including separate living and dining areas with wood-style flooring, a fully-equipped kitchen, washer/dryer and granite countertops throughout. Enjoy flat-screen HD TVs, an enhanced entertainment sound system, and Wi-Fi. The master bedroom has a king bed, while the master bath has a luxurious sculptured tub and shower. Step out onto your own private lanai equipped with comfortable sofas and chairs, and enjoy the serene surroundings and tropical breezes of Waikoloa. ... more   less 
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Also Known As:
Kings` Land By Hilton Grand Vacations Club Hotel Waikoloa

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