Local Family of 5 completely ignored for over 10 minutes without even water or an acknowledgment in the center of the restaurant with a half filled room mid day!
Tourist family gets seated and instantly served by 2 staff members- the works ( greetings, glasses of water and bread for their table) and ordered before staff left table.
I calmly asked for the manager after witnessing this and hostess apologizes and gets manager and explains my complaint before he gets to me.
Manager approaches out table and asked "what seems to be the problem?"
Are you kidding me?????? 3 adults, 2 children, no water- 10+ minutes of no service and no clue what the problem is?
I state the obvious and he asks " what would you like me to do? Get you water?"
Horrid Horrid service with an incompetent manager.
Servers tried to make up for it but at the point I will never ever step foot their again... Better yet I warn anyone from wasting your time or money there!
Food was mediocre and appeared within 5 minutes of our order (rumor it's mostly microwaved) explains a lot!
Very very pissed off and disappointed. If my children didnt have their heart set on "Mac n cheese" we would have stormed out of there. Shame on you manager!
No customer service or aloha or anything of the sort. F for Failure!!!