We tried to stay here. Our stay was booked by our travel agent - I would never have booked after reading its rating and comments from previous guests, but figured a travel agent wouldn't book in a substandard hotel. Our troubles began almost 2 weeks before we left for Hawaii when we decided to change our reservation from 2 days to 1 day at the Volcano Inn. I followed their policies online and emailed them. No response. In all, I emailed them 4 times, called them 8-10 times - literally begging them to call us, and they never did respond. Still haven't. We figured if we could just talk to someone, we could correct our reservation. No chance. When we arrived, we found our key and the "self-check-in" letter which made no reference to our change in check-in date. We looked at our room - the Bird of Paradise, which they advertise for $145 on the net, and had charged us $185/night for. It was shabby, in a very nondescript location. We were dismayed and did not want to stay there. So again, we called them - at all three numbers we had, including the cell they gave on the check-in letter - answering machines - no surprise. They didn't call us back. So we called our credit card company and did a reversal of the charge and stayed somewhere else. I have never done that before and believe me, I will pay attention to your ratings from now on! The stress nearly ruined our vacation to Hawaii.
- Official Description (provided by the hotel):
- This is NOT your regular Joe B&B; actually it isn't a B&B at all, but a farmstead accommodaton. It offers everything you'd expect at a three star hotel and more for a fraction of the cost. Our location is key for planning your perfect stay while visiting the Big Island. We are located a short drive from Hilo International Airport and just minutes from the most active (and safest) volcano in the world. Kilauea is situated at the 4,000 foot elevation amidst lush tropical rainforest where you can escape the heat and crowds of the fast paced city life. Come enjoy some "Aloha" hospitality at its best! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, TripOnline SA, Hotwire and Cheap Tickets so you can book your Aloha Happy Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aloha Happy Place Volcano, Hawaii