We stayed at the Mauna lani Terrace for our honeymoon in August 2013. We booked through South Kohala Management - - no problems there, communication was easy and fast. We booked a Deluxe renovated unit... it was nice, brand new kitchen, beautiful lanai, nice bathrooms. I was very pleased with the condo as it looked just like the pictures they had sent me.
We unpacked and I had gone to lay down after an early dinner and a long day of travel. Suddenly, I was woken up by my husband screaming like a little girl because he walked into the kitchen to find a HUGE rat on the kitchen counter. (Ok, maybe "little girl" is harsh... he screamed manly screams.) The rat was digging at a paper bag (there was no food on the counter). The thing disappeared through the space between the cabinets and the fridge. Gross!
We called management, but the office was closed. They answering service picked up and someone called us back within 5 minutes. South Kohala's response was that they would send some rat traps over in the morning. We slept that night with our bedroom door closed because we didn't want our new little rat friend (who I had by now named "Marshmallow") to visit our bedroom. The next morning, they management folks came to drop off some rat traps to put in the kitchen. However, we were on our honeymoon and my husband didn't want to spend our time bleaching and cleaning everything in the kitchen before using it. So we asked to be swapped to a new condo. Thankfully, South Kohala had another smaller Deluxe unit available, and we spent the afternoon moving to a new condo. Not the worst thing, stuff happens and I was just glad that they had space available to move us.
However, I am deducting 2 stars because I later looked online and the unit they moved us to was less expensive than our original unit, and no one at South Kohala offered to pay us the difference at the time we swapped condos. I had to go request it (they told me no, but then later called me back and said they would refund the difference). I should not have to re-price out the condo just get a refund for the advertised difference.
That being said, it did not spoil our vacation. The resort property and beach is beautiful!
- Official Description (provided by the hotel):
- The Mauna Lani Terrace is the only beachfront condominium site in the Mauna Lani Resort. The Terrace is within walking distance to the private Beach Club, the Mauna Lani Spa, the Sports & Fitness Club and various restaurants and resort attractions. The check-in office is located on-site open 7 days a week with staff to personally greet you when you arrive. ... more less
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- Also Known As:
- Mauna Lani Terrace Condominiums Hotel Waimea