The last time we eat at Solimene's my husband enjoyed his food but my stuffed shells were cold. Not warm, but the middle was out-of-the-cooler cold. We had eaten there before and had enjoyed it so we ventured back last night. We called the restaurant to find out what time they closed. The lady on the phone said 9:00 PM but the last seating was at 8:30. We dropped what we were doing and rushed over to park in front of the door at 8:27. The sign was already turned off. I rushed in to insure we met the 8:30 deadline and was told they stopped seating at 8:30. This was completely confusing to me since it was still not 8:30. I explained we could order right away while we were standing there and did not need any fuss made over us. She said we could order takeout but the last seating was at 8:30. Again, it still was not 8:30. I explained we were in Waimea from Kona and did not want to eat dinner out of a box in our car in the rain and wind.
Again she explained they stopped seating at 8:30. At 8:31 we got back in our car and left for Red Water Restaurant where we were welcomed and enjoyed a nice dinner. They also closed at 9:00 but we would have never known it for our service was unrushed and friendly.
Either the employees are making decisions on how to run Solimene's, or the owners can afford to throw away customers. This may seem harsh however; we have sent many people to the restaurant over the years and no longer feel comfortable referring them after this poor experience. I understand they were cutting costs by closing early, but what has this bad experience cost them in the long run?
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