We spent one night at this little gem and although not the most modern looking hotel it embodied exactly what we were looking for; comfort, convenience and cost effectiveness.
Check in was a breeze, took less than 60 seconds as I had prepaid the reservation, and we were off to our room. The room was clean and large with a fully furnished kitchen area with range, refrigerator and microwave as well as plates glasses and utensils, perfect for those staying for a number of days and looking to save on restaurant eating expenses. The bed was comfortable and the room had both a ceiling fan and a desk fan which kept it very pleasant.
Breakfast is included in the price and was fresh fruit, bananas, papayas and oranges as well as banana bread, tea and coffee in the morning; a nice change from the very heavy and often expensive buffets you will find at the major hotels.
All of the above said, what makes a good hotel a great hotel is their ability and desire to go the extra mile and the folks at Dolphin Bay did exactly that. We checked out early and drove to the airport where we returned our rental car and checked in for our flight. It was then my wife discovered she did not have her phone. I called the hotel to see if it was there and wasn't put on hold but the woman who answered walked right upstairs to our room and immediately found it. I was just about to ask her to mail it to our home (unfortunate as we are headed for two weeks in Australia from here it had no way to get back to the hotel) when the woman at the other end said, "Let me see if I can get Bob to bring this out to you. I will call you right back." True to her word she called me back to say that Bob was on his way and 15 minutes later he handed me the phone. I attempted to tip Bob for this exceptional service but he would have none of that. He simply said "my pleasure" and off he went.
As I said earlier in this review, service is what makes good hotels great and I can certainly say that we had a great experience at the Dolphin Bay. I am confident that if you choose to stay there you will as well.
- Official Description (provided by the hotel):
- Seasoned guidance for a wide range of Big Island adventures. Walking distance to downtown Hilo. Clean quiet & reasonable. All rooms with kitchens. Free WiFi Internet available. Rated nicest small hotel in Hilo. ... more less
- Reservation Options:
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- Also Known As:
- Dolphin Bay Hilo, Hawaii
- Dolphin Bay Hotel Hilo