We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient, Cost Effective and Exceptional Service”
Review of Dolphin Bay

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Dolphin Bay
Ranked #2 of 8 Hotels in Hilo
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Convenient, Cost Effective and Exceptional Service”
Reviewed October 6, 2013

We spent one night at this little gem and although not the most modern looking hotel it embodied exactly what we were looking for; comfort, convenience and cost effectiveness.

Check in was a breeze, took less than 60 seconds as I had prepaid the reservation, and we were off to our room. The room was clean and large with a fully furnished kitchen area with range, refrigerator and microwave as well as plates glasses and utensils, perfect for those staying for a number of days and looking to save on restaurant eating expenses. The bed was comfortable and the room had both a ceiling fan and a desk fan which kept it very pleasant.

Breakfast is included in the price and was fresh fruit, bananas, papayas and oranges as well as banana bread, tea and coffee in the morning; a nice change from the very heavy and often expensive buffets you will find at the major hotels.

All of the above said, what makes a good hotel a great hotel is their ability and desire to go the extra mile and the folks at Dolphin Bay did exactly that. We checked out early and drove to the airport where we returned our rental car and checked in for our flight. It was then my wife discovered she did not have her phone. I called the hotel to see if it was there and wasn't put on hold but the woman who answered walked right upstairs to our room and immediately found it. I was just about to ask her to mail it to our home (unfortunate as we are headed for two weeks in Australia from here it had no way to get back to the hotel) when the woman at the other end said, "Let me see if I can get Bob to bring this out to you. I will call you right back." True to her word she called me back to say that Bob was on his way and 15 minutes later he handed me the phone. I attempted to tip Bob for this exceptional service but he would have none of that. He simply said "my pleasure" and off he went.

As I said earlier in this review, service is what makes good hotels great and I can certainly say that we had a great experience at the Dolphin Bay. I am confident that if you choose to stay there you will as well.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

663 reviews from our community

Traveler rating
    339
    253
    50
    16
    5
See reviews for
169
331
28
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 21, 2013

I was a little concerned about what this hotel would be like but we loved it. It is a bit dated but everything was clean and in working order. It is a two storey building with a laidback feel and lovely tropical gardens front and back. We had a friendly and prompt check in.

Breakfast was great, healthy and tasty - bananas from their own trees, papayas, fresh banana bread and tea or coffee. Help yourself and take it back to eat on the lanai. What a great start to the morning. We did make our own tea by boiling water in the microwave as we find the water in America is never hot enough for tea.

The bed was comfortable and the shower was spacious and good pressure. There was a ceiling fan and wall fan plus the breeze coming in through the doors so we were never hot. It's an easy 10 min walk into town where there are shops and restaurants. We would happily stay there again if ever in Hilo.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aussies_living_in_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2013

The staff were super friendly and helpful. It's more of a motel than a hotel, but still lovely nonetheless. There was a supply of fresh fruit and coffee at breakfast. It is a 10 minute walk to downtown. The room was clean, spacious and comfortable. My room was equipped with a kitchen and fridge, which made it handy to store my food and drinks. The bathroom was spacious and clean. The owners definitely look after this place and take pride in their hotel. I definitely feel I got my money's worth. I would highly recommend this place.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Candace P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 17, 2013 via mobile

This place lived up to expectations from Trip advisor reviews. It has that old fashioned motel feel, bright, light, no airconditioning just fans. The staff are friendly and helpful but the nicest part was the old fashioned service, fresh coffee, banana cake and fruit from their trees every morning. Fantastic! We loved it.

Stayed September 2013, traveled as a couple
Helpful?
Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Park, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 14, 2013

We stayed for two nights at the Dolphin Bay Hotel, As noted by others in the review, the rooms were clean and spartan. We did not have need of the kitchenette but I can see how it would be useful to families needing to make lunches or breakfast.
The owner / manager John was very helpful with information, suggestions and maps.
All in all we would recommend it as a nice and lower cost alternative to a B&B or tourist hotels in Hilo.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Embeedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margate, NJ
Level Contributor
157 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
Reviewed September 5, 2013

Rooms are cozy & pleasant. The Dolphin Bay wasn't luxury - but for a quick night (or two) after two long flights - it was 'Just right". Well priced and a 10 minute walk to downtown. The desk was helpful & professional.

We had two kids & the pull out bed was great.
Rooms are equipped w. rotating fans & the breeze from Hilo was great.
Breakfast was bananas - ripped off the tree, papaya, breads & an endless supply of hot coffee.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheTravelDudeAbides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Babylon, NY
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 2, 2013

We stayed here while exploring the volcano and found it plain, but very clean. The staff was very pleasant and helpful. I particularly enjoyed the fresh fruit available in the lobby from the surrounding trees.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hilo
1.5 mi away
Castle Hilo Hawaiian Hotel
3.2 mi away
Arnott's Lodge
Arnott's Lodge
#1 of 8 in Hilo
535 reviews
1.8 mi away
Hilo Seaside Hotel
Show Prices
Show Prices
Show Prices
59.4 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
22.0 mi away
Chalet Kilauea
Chalet Kilauea
#1 of 2 in Volcano
400 reviews
59.0 mi away
Holiday Inn Express Hotel & Suites Kailua-Kona
Show Prices
Show Prices
Show Prices

Been to Dolphin Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dolphin Bay

Property: Dolphin Bay
Address: 333 Iliahi St, Hilo, Island of Hawaii, HI 96720-2399
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #2 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Dolphin Bay 2.5*
Number of rooms: 18
Official Description (provided by the hotel):
Seasoned guidance for a wide range of Big Island adventures. Walking distance to downtown Hilo. Clean quiet & reasonable. All rooms with kitchens. Free WiFi Internet available. Rated nicest small hotel in Hilo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Travelocity, Hotwire and Cheap Tickets so you can book your Dolphin Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dolphin Bay Hilo, Hawaii
Dolphin Bay Hotel Hilo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing