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“Great views with well prepared gluten free food”
Review of Hilo Bay Cafe

Hilo Bay Cafe
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Ranked #6 of 243 Restaurants in Hilo
Certificate of Excellence
Price range: $15 - $40
Cuisines: American, Japanese, Hawaiian, Contemporary
More restaurant details
Restaurant details
Good for: Special occasions, Local cuisine, Business meetings, Romantic
Dining options: Dinner, Late Night, Breakfast, Lunch, Reservations
Description: Contemporary restaurant with emphasis on innovative cuisine using fresh, local, and organic ingredients--a Hilo town favorite gathering place. Full food and beverage service with indoor and outdoor lanai seating and large room for special events. Much of the restaurant has expansive views of Hilo bay, Mauna Kea, and Hilo town. Full bar, original recipes, artisan sushi, and keiki menu. Large parties are welcome. Come as you are or come as your best dressed self--we appreciate both! Reservations recommended. *For current menus, please visit our website, as TripAdvisor does not give businesses the capability to update menu content.*
Level 3 Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great views with well prepared gluten free food”
Reviewed April 24, 2014

We had a nice lunch that was carefully prepared with our gluten free and allergy free needs. We enjoyed various delicious sushi plates, a beet salad and a teriyaki bowl. The bay view is beautiful, but be ready for the service that is a bit beyond island relaxed during the lunch hour.

Visited April 2014
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,143 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Montgomery, Alabama
Level 4 Contributor
29 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Great meal and pleasant experience overall”
Reviewed April 22, 2014

I “think” reservations are required if one wants to eat outside, so they put us at a table near the balcony. Ironically, some of those tables were never used during our entire lunch. The décor is pretty minimalist, clean, and pleasant. I ordered a mushroom curry pot pie with chicken, which came with a small salad on the plate, both of which were phenomenal. My husband ordered a sirloin salad, which he said was good. It was a bit pricy for lunch at around $37 (we only drank water), but prices in Hawaii do tend to run high. Still, it was a wonderful meal with a pretty decent view and good attention from the waitress. I am downgrading to 4 stars simply because we wanted to sit on the balcony and weren’t able to without reservations, but there were plenty of balcony tables open throughout our meal.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
76 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Disappointed and not returning”
Reviewed April 20, 2014

I was excited to be having lunch at this restaurant the other day. The interior was furnished nicely. There were lots of customers there. I guess that is why the service is so poor. Very pricey menu.

We were very hungry and ordered a sushi appetizer and entrees. The entrees arrived and were pretty good. However, we had finished more than half of our meal and still did not receive the sushi appetizer. We ended up cancelling the order. Too bad, we were really looking forward to a great sushi dish and lunch experience.

High prices and poor service. The food is really good (if you can get it). We will not be returning to this restaurant and recommending it to our friends and family.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank RussHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keaau, Hawaii
Level 4 Contributor
36 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Great food, great waitress, worst table in the place”
Reviewed April 18, 2014 via mobile

My,oh,my - customer service is lacking here. The food was superb and the waitress was wonderful but we arrived early and asked for a window table and were told they were all reserved. We have been given the worst table, a two person table in an alcove with no view. Almost all the tables in the restaurant were empty at that time and we were not offered any other table. A five star experience tarnished by a hostess who didn't think about pleasing the patron .

Visited April 2014
Thank Faerydust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilo, Hawaii
1 review
“By far the WORST service I've ever EXPERIENCED!!”
Reviewed April 4, 2014

The manager "KELLY" has poor customer service skills!! She tried to accuse us with getting away with a free drink when in actuality her waitresses lacked communication and messed up on our order!! We went as a group - maybe 10 of us and spent nearly $500 on drinks and food!! From experience .. We are never going to eat there again!! Food & drink is pricey and it's ok but never going to pay that much for POOR SERVICE!!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank ASD808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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