I wasn't sure where to start with this review (I rarely write about any place so bad) but then I read the review by sweiserw and realized - I don't need to write much because their experience was almost exactly the same as ours. Reserved on VRBO (not FRBO). Showed up and saw what looked like a pretty sleazy place. Told reserved room wasn't available because owner had overbooked. Was shown different room. Filthy place, water dripping from ceiling. Decided to leave whether I could get a refund or not. Went to the Dolphin Bay Motel. It's fabulous! I'll never stay anywhere else in Hilo again.
Called owner and complained, and she promised a full refund by mail (I'm still waiting).More