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“Comfortable and convenient.” 4 of 5 stars
Review of Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
Ranked #4 of 8 Hotels in Hilo
Menlo Park, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable and convenient.”
4 of 5 stars Reviewed July 16, 2014

We were nicely surprised by the Hilo Hotel. Very conveniently located to downtown Hilo, it was easy to get to Volcano on one side and the Hawaii Tropical Garden on the other. Our room had a bay view and was clean and spacious. It was easy to have a morning walk on Coconut Island and the Liliuokalani Gardens. We didn't eat in the large restaurant with the buffet, but preferred eating in the bar. They don't really push their bar for eating, but we found the food very good. I used the pool a. Couple of times. It could use some refurbishing and the outdoor pool furniture should be replaced, but it was still a nice place to cool off. I would definitely stay here again.

Kudos to the entire staff...while we were in our room one morning there was a power outage on the whole street. The hotel quickly had staff on all floors in the stairwells to make sure guests could exit safely.

Room Tip: Ask for a bay view.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MaryHonu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (389)
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1 review
4 of 5 stars Reviewed July 15, 2014

I must admit. The rooms at the Hilo Hawaiian turned out to be much nicer than I expected. They are roomy, clean and quiet. We could not hear any noise going on outdoors. Even the croqui frogs could not be heard. We do wish that the hotel had a regular coffee shop where we could get a small bite to eat or coffee anytime during the day. The lobby area is large but not very welcoming. I think they way the furniture is laid out makes it so. It looks quite disconnected. The staff is very friendly except no one showed up w/the hair dryer I requested. In all, we had a very nice time and glad we booked the Hilo Hawaiian Hotel.

Room Tip: If you can, book the lagoon view. It's beautiful when the weather is nice.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 15, 2014

Hilo is not a flashy touristy destination, so if you are looking for a resort that looks like a TV commercial, you might want to try the Kona side of the island instead, or Maui. That said, Castle Hilo Hawaiian Hotel is the best option you can find in Hilo. It may have popcorn ceiling and no gym, but if you are looking for a place to stay while on business or on your way to the volcano park or observatory, there is no better alternative. Rooms are clean and air conditioned, beds are comfortable, and at least some rooms have a refrigerator. Service at the restaurant is prompt and with a smile, people at registration and the concierge desk are very helpful. Tip: when checking in, ask for buffet $$ off coupons.

Room Tip: When checking in, ask for buffet $$ off coupons
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank HHONORSDMND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, Texas
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 13, 2014

We enjoyed our stay at the Castle Hilo Hawaiian Hotel. The Bayfront location is very convenient to downtown Hilo and area attractions. The hotel - althoug older - is in good shape with well appointed rooms and comfortable beds. Preventing a rating of 5 are the pool (very small with limited hours) and the expensive in room internet (although the wi-fi is free in the lobby).

Room Tip: splurge for the oceanview rooms
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed July 12, 2014

This is quite a good three star hotel. The staff were very friendly and helpful. We mistakenly parked our hire car under a tree and found it absolutely covered in bird poo in the morning (possibly Ibis or even giant flying elephants!) The maintenance staff were fantastic and helped us get it off before it set like concrete. Parking is free and we made sure we parked in the under cover car park the next night.
Negatives - no safe or wifi in the rooms, also no hairdryer, ironing board (however housekeeping will provide you with one if required) or full length mirror.
It is only a five minute drive to the airport. Very convenient for an early morning flight.

Stayed January 2014, traveled as a couple
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2014

We normally stay at the Hilo Hawaiian when we drive over from Kona. The rooms have been updated a bit and the kamaaina rate is reasonable. Location is excellent. Parking is still free where Honolulu charges for parking. Wish they had free internet but everything else was fine for our two day stay.

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank NDrew50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2014

A great place to stay at Hilo. Be sure to book a view in front of the ocean and overlooking the Coconut island. It's just beautiful!
The only thing I would like it to provide would be free in room wifi. We had to go down to the lobby to get free wifi. Other than that, the hotel is at great location.

Room Tip: Get a ocean view room overlooking the Coconut island, you will not regret!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank NCSoccerMom2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hilo Hawaiian Hotel

Property: Castle Hilo Hawaiian Hotel
Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii

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