We stayed there for 3 nights and all of the staff members of the hotel were very friendly and helpful. It was next to a Liliuokalani Gardens and Coconut island so it was a nice place to just walk and enjoy the beautiful scenery of the ocean. It was very relaxing. We had breakfast there and the buffet was fine. The location is also excellent: close to the airport and to the Farmers' Market in downtown Hilo.