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“A clean and comfortable rest”

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Castle Hilo Hawaiian Hotel
Ranked #4 of 8 Hotels in Hilo
Auckland, New Zealand
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A clean and comfortable rest”
4 of 5 bubbles Reviewed January 14, 2013

I found the front desk staff courteous and helpful. The room was clean, tidy and comfortable. Apart from a constant dripping sound from the outlet of its air conditioning unit and no hair dryer, it is a pleasant stay.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Algae88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,709 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (443)
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English first
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 14, 2013 via mobile

Upon arrival, the hotel looked like a classic old resort & beautiful! At check-in the staff was friendly & informative. When we got to our room, the bubble burst. There was a musty smell, the room was very outdated with little maintenance. The carpets were stained and dirty, water marks all over the ceiling, wall paper peeling & marked up, and the bathroom was full of mildew & mold (even the shower curtain was full of black mold)-just to name a few. Once we opened the curtains we found a million dollar view of the bay full of sailboats & locals swimming and enjoying the sunshine! That was the only thing that kept us there for the night. The room isn't soundproof at all so if you are a light sleeper don't expect to get much sleep. For our last night in Hawaii after a wonderful 2 week vacation, it wasn't exactly nice but at least the hotel is close to the airport (which is why we stayed there to begin with).

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mmm1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

My family and I arrived at the Castle Hilo Hawaiin Hotel on the evening of December 30th. We were given our room keys and headed up to our room. Upon entering the room, we noticed a slight musty smell. I immediately headed back to the front desk to notify them of the situation. Sean, at the front desk, gave me a room key to another room and suggested I take a look at it to see if it was more accomodating - it was. The entire "changing room" process took only a few minutes. I was so appreciative of the quick response to a complaint. Also, the breakfast buffet can appear pricey -(has loads of fresh fruit and delicious hot dishes), but we found it to be well worth it given that our days were filled with lots of hiking. Housekeeping services were great, views from our balcony were amazing, clean and comfortable lobby area, and free parking.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed January 10, 2013

Great location, yet seen a finer day. This hotel looks as if it has stood still (and empty)in time since the 70-80's. The sliding doors are very old,rusted barely open and close- tacky draperies musty and falling off rods, lots of dust, as if they only vacumn around things, old old fashioned fabrics on old bedspreads. Everything needs a complete overhall. THis place needs a new buyer to invest many millions-it could become an off the charts place with enough $$$, yet with the present owners it is dreary, out of date, -I slept with the thin towels over the thinner sheets. They are way out of touch with even what you can now get at an average chain-better sheets, up to date design, bells and whistles. Stoggy and old yet a great location and had seen once again, a finer day is all I suspect. Would never stay there again. Stayed only the one night.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imgellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hilo hotels

Brisbane, Australia
1 review
4 of 5 bubbles Reviewed January 7, 2013

My sister and I were not sure about this hotel as some of the review weren't fantastic.We were pleasantly surprised. Our room was large, very clean. The ladies at the reception were great. The only criticism we had was the cost of the internet, at 25 cents a minute it was the dearest that we encountered. We encountered a problem with the printer. We were unable to print out a booking that we had made. The guy from IT, who was suppose to be helping us with the problem was absolutley useless. His solution to the problem was to hang up the phone on us! One of the ladies from the front reception came and sorted the problem. The other area of disappointment was the lack of tours available.The tour desk appeared to have one tour company, which were very expensive. We find the restaurants good value. We should certainily book this Hotel again. A special thanks to the ladies at reception.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJones49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

We only stayed one night in the Hilo Hawaiian hotel but our check in process went smoothly, the lobby area was very inviting, our rooms were clean and the view from the back deck of the hotel was very nice. We were visiting the Volcano Natl Park and could not find a place closer, so we booked here. And we were pleasantly surprised by the hotel and surrounding features. The hotel is on Banyan Dr which has these ENORMOUS banyan trees all named after someone that line the road. The kids enjoyed walking along and seeing the names. We also explored the Liliuokalani Park, which were beautiful Japanese gardens right next door to the Hilo Hawaiian hotel. And next door we had breakfast at Coconut Willie's and it was excellent with giant pancakes and omelets. Everyone raved about the POG (pineapple orange guava juice).
So while some claimed the hotel was old and outdated, if you're not expecting 5 star accomodations you will be well satisfied with this hotel.

Room Tip: try to get a room with a view of the water.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wailuku
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 4, 2013

As a resident of Hawaii, I travel frequently to all the islands for business. Hilo retains part of the old Hawaii charm that most of us locals once knew. Its hotels also share that reminicence of past years.The Hilo Hawaiian is the most comfortable to stay of all the hotels in town. Although the hotel is dated like the rest, it has large rooms, some modern amenities like a flat screen TV, a quiet room air conditioner and easy accesibility. Service is good and attentive and the hotel is clean. The price paid was fair. I have stayed at cheaper and more expensive hotels in Hilo and the Hilo Hawaiian offers the best value and comfort. Hilo is not New York City or Honolulu even. The people and town have a relaxed version of life and while visiting, don't expect a fast paced lifestyle anywhere here with modern, high tech stuff around. The staff are always helpful and polite. There are no fees for parking or "resort fees" to deal with. The hotel restaurant and snack lounge offers food and drink decently priced for a hotel. There are many restaurants and fast food locations closeby. This would be the best location to stay if you are going to see the volcano national park and the beautiful east side of the Big Island.

Room Tip: Ocean view rooms have no outside lanai like the garden view rooms. Some of the rooms at third floor...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hilo Hawaiian Hotel

Property: Castle Hilo Hawaiian Hotel
Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii

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