We paid for a tour to the top of Mauna Kea. The van broke down 1/2 way there (serious transmission fluid leak). The next day we spoke to the owner, Doug Arnott. He was extremely rude, said it was not his fault that the van wasn't properly maintained (GM's fault), but that he would give us a 50% refund. This has never been granted. Obviously we should've driven back to get a physical credit slip but he had assured us that since he had our credit card # it would be taken care of immediately. It was not.
- Official Description (provided by the hotel):
- Arnott's Lodge and Hiking Adventures is located in a delightful, tropical area minutes from the coastline. We offer a range of affordable accommodations from backpackers in one building, to deluxe rooms with private bathroom in another. In between these accommodation extremes we have semi-private/suites that include a shared bathroom and a kitchenette which makes family vacations affordable. We also incorporate a beautiful camp ground for campers. Inexpensive bike rentals are available. Arnott's also has its own tour division where lodge guests get substantial discounts on incredible adventures such as the summit of Mauna Kea, Volcanoes National Park and Valleys and Waterfalls Tours. Come experience a relaxed Hawaii environment within walking distance to green sea turtles and swimming beaches. We hope to see you soon. Aloha ... more less
- Reservation Options:
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- Also Known As:
- Arnott`s Hotel Hilo
- Arnotts Hotel Hilo
- Arnott's Lodge Hilo, Hawaii