This is a long time in coming but my wife stayed here mid December, 2010.
Housekeeper on first day- very friendly, cheerful and helped us get a better room than what we were assigned. No help from desk staff.
The tour, All our guides on the summit tour were wonderful! (December 22). Keoki was especially good as he managed to give us a wonderful astronomy and astro-navigation lesson looking down (it was cloudy that night) using a laser to draw charts on the ground (and in our after-image) helping us understand the concepts being presented. (Being a guide in Alaska I was especially impressed by his skill in making a delicious lemonade out of bad weather lemons.) Highly recommended.
The room (a private double) was good value. A few ants but this is the tropics after all. (C'mon people get a clue)
Location was great.
Lanai was a nice place to hang out while we did laundry.
Before our stay the manager was not so good at returning phone calls. (Not a single was returned- it was explained to us later, that there were cruise ships in and that, basically she couldn't be bothered by us who were already on the island).
The desk staff was always on a personal call and seemed very upset with anyone who came up. Seemed very antagonistic and bored with her job. This was both day and night desk staff.
Outside that we had a nice stay. I understand that they have had a re-vamping in their staff. I only hope that they they retained the excellent- (at least one housekeeper and the excellent tour staff).
- Official Description (provided by the hotel):
- Arnott's Lodge and Hiking Adventures is located in a delightful, tropical area minutes from the coastline. We offer a range of affordable accommodations from backpackers in one building, to deluxe rooms with private bathroom in another. In between these accommodation extremes we have semi-private/suites that include a shared bathroom and a kitchenette which makes family vacations affordable. We also incorporate a beautiful camp ground for campers. Inexpensive bike rentals are available. Arnott's also has its own tour division where lodge guests get substantial discounts on incredible adventures such as the summit of Mauna Kea, Volcano Twilight Tour, Puna Frozen Fire Tours and private or custom tours for your very own adventure. Come experience a relaxed Hawaii environment within walking distance to green sea turtles and swimming beaches. We hope to see you soon. Aloha ... more less
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- Also Known As:
- Arnott`s Hotel Hilo
- Arnotts Hotel Hilo
- Arnott's Lodge Hilo, Hawaii