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“wonderful place to stop for ice cream”

Tropical Dreams Ice Cream
Ranked #1 of 1 Dessert in Hawi
Certificate of Excellence
Description: This little old fashioned ice cream parlor and coffee shop has the best selection of Tropical Dreams flavors found on the Big Island. We loved the Green Tea Ice Cream, but the Coconut was good, too. Several sorbet flavors were available. All of the shops in Hawi look like they have been around for decades and this is no exception, but that's part of this town's charm.
Restaurant details
Description: This little old fashioned ice cream parlor and coffee shop has the best selection of Tropical Dreams flavors found on the Big Island. We loved the Green Tea Ice Cream, but the Coconut was good, too. Several sorbet flavors were available. All of the shops in Hawi look like they have been around for decades and this is no exception, but that's part of this town's charm.
sydney
Level 4 Contributor
28 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“wonderful place to stop for ice cream”
Reviewed October 8, 2013

We stayed in Hawi three days and went here two of them. We showed some restraint. After an afternoon walk or swim it is the perfect place to stop...

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank susanlsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Visitor rating
    67
    37
    3
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Puyallup, Washington
Level 3 Contributor
15 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Service and ice cream”
Reviewed August 24, 2013

Everytime we come to the Big Island we stop here for ice cream. It is the best!!! On August 22, 2013 was our last evening to be on The Big Island and wanted to have this special treat for our last time on this visit. We drove over 40 miles and arrived ready to order at 5:40pm. They close at 6:00pm. We were treated like we didn't exist the one staff member continued cleaning the ice cream case. After finished went behind counter gave us a dirty look coldly took our order. They said nothing, pointed napkins over there. This left us a bad taste for this establishment. We were excited to be there and left feeling bad. They made us feel we didn't belong there. I am writing a letter when I return home to the owner. Ice cream is fantastic, staff lacks people skills.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 0212013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kohalacoffeemill, Owner at Tropical Dreams Ice Cream, responded to this review, November 14, 2013
I'm glad I was searching around today on TripAdvisor and came across your review. We're having an employee meeting today so the timing is perfect. We continue to work on what it means to provide excellent customer service and this is a perfect example of how not to provide it. I hope you will give us another chance the next time you are on the Big Island to leave a taste in your mouth that our customer service is as good as the ice cream! Thanks for coming in and helping us to be the best we can be. Karen (owner)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio, Wisconsin
Level 4 Contributor
40 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Yummy ice cream after a long hike to black sand beach”
Reviewed August 23, 2013

We passed Tropical Dreams on our way to Gill's. We knew we were going to stop here, but had to work off out awesome lunch from Gill's. We hiked down to the black sand beach and spent some time enjoying the view. I think the Tropical Dreams ice cream promise was the only thing that carried my 12 year old's tire little legs up the 480 foot climb from the black sand beach. It was worth it!!

Visited August 2013
Helpful?
Thank 329BRENDAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Point, Indiana
Level 6 Contributor
158 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Delicious!”
Reviewed August 3, 2013

There are multiple locations that market this delectable ice cream. It is very close to custard; a 3- or 4-ounce serving is so rich that it seems like you just ate a whole cereal bowl full of it! I highly recommend the coconut flavor.

Visited June 2013
Helpful?
Thank B R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas, Usa
Level 4 Contributor
27 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Fabulous ice cream!”
Reviewed July 14, 2013 via mobile

I had the best ice cream of my life at this little place. White chocolate ginger ice cream is to die for! I wish they could ship it to me at home! They also had great tea!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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