I've been traveling for most of my 56 years for both business & pleasure. I've stayed in countless B&B's, Hostels, Inns, Motels, Hotels, Resorts, Campgrounds etc in America, Canada, Mexico and Europe. I have NEVER refused to stay anywhere until the Coachman Motel. It is gross; filthy, dirty, deplorable conditions and that is only exceeded by the crude, rude, disrespectful, immaturity of the self declared "Owner/Manager" who in reality is nothing but an ill-mannered, foul-mouthed 17 year old girl, Alexis, the daughter of the owner. In April Alexis is whom I originally booked my reservation with: She quoted and confirmed $55 p/n for a room with 3 queen beds. In June when my cousin called to book her room Jandra wasn't able to find my reservation. She booked it (again) honoring the $55 rate for the 1 rm w/3 queens. Upon check-in my reservartion rate was now $69 and only 2 beds. Alexis refused to honor the rate or the room type even though she acknowledged the original reservation had existed. (She blamed some "outside hired source" who handles the reservations, there is no outside source, the Coachman is strictly a small time self managed property). Upon my request Alexis relunctantly offered a roll-away. When we entered the rooms we were DISGUSTED!!!! The bed covers were ripped/torn and had multiple burn holes, the matteresses were so concaved they looked like sinkholes. You could read through the sheets, the room stank of stale cigarette smoke. Three of the 4 light fixtures didn't have lightbulbs. The carpet hadn't been vacummed, the bathroom had dead bugs on the floor and holes in the wall. I understand old - but basic upkeep and maintenance is necessary. Three encounters with Alexis; all were nasty. She is belligerent, rude (calling me a "pissy cowboy" among other things) and just plain hostile. My cousin and I refused to stay and returned our room keys and asked that the charges to our credit cards be refunded. Alexis refused, saying that since we had entered the room it would need to be inspected and if we had "touched anything" she wouldn't refund our money. We explained that, yes, we had "touched" things; door knobs, light switches, bedding, but we hadn't "used" anything. Alexis argued that since we had "touched" things in the room she would not refund our money. We asked to speak with the real owner and Alexis said her father was out doing work for "all the other hotels he owns" and doesn't talk to guests." We left and were on the far side of the motel's circular drive/lot calling our credit card companies to file disputes, when Alexis exited the office and mounted her ATV/Gator and sped around the lot slinging dust and gravel on us, our children and our vehicles, all the while screaming/yelling unintelligible insults.
I am not one to file multiple complaints, but my cousin and I are both so disgusted that we are following up with letters to the Thermoplis Wyoming Chamber of Commerce, the local newspaper, and the Wyoming Visitors Bureau. This place needs to be shut down and if there is a "real" owner they need to terminate Alexis. and her family needs to get her some serious help.