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“Skiers perspective” 2 of 5 bubbles
Review of Hotel Terra Jackson Hole, A Noble House Resort

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Hotel Terra Jackson Hole, A Noble House Resort
Ranked #3 of 7 Hotels in Teton Village
Certificate of Excellence
GreenLeadersPlatinum level
New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Skiers perspective”
2 of 5 bubbles Reviewed January 3, 2013

I wasn't impressed. For me, the lodging has to work hand in hand w the ski experience. Usually I ski deer valley, aspen, telluride. Hotels I stayed at really understood my niche. They go out of the way to make you feel special, wanted. Instead, I was given a room miles away from the lobby (no fun dragging equipment), no view even though central reservations had made the request, and the whole vibe of dim lights, tiny sandpaper towels to be Eco friendly didn't work for me. The concierge services were terrible. Lazy. Disinterested. Unhelpful. Factually incorrect. Anyway, bottom line the hotel might work for your average recreational skier, but if you are a discriminating skier who also values amenities I would stay away.

Room Tip: Ask to stay in the main building unless you want to lug ski equipment
See more room tips
  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Johns2012a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Hotel Terra Jackson Hole, A Noble House Resort, responded to this review, January 7, 2013
Dear Johns2012a,

We are all very sorry to hear that we did not meet your expectations, especially our concierge team. Please know that your response has been discussed at length with all involved and we are taking steps to correct any shortcomings immediately.

Unfortunately, due to the hours kept by activity vendors, last minute and after hour activity requests as well as specific activity locations are very hard to provide, especially when avalanche and snow conditions are ever changing and safe activity locations can change daily.

We appreciate your feedback and hope to hear of your return well in advance of your stay so that we may provide all the information you request prior to your stay at Hotel Terra Jackson Hole.

Wishing you the very best from Jackson Hole!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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904 reviews from our community

Traveler rating
    606
    181
    79
    23
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Columbus, Ohio
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

We had a great stay at Hotel Terra in September 2012. It is right next to the tram and the infinity pool overlooks the courtyard. Teton Village is pretty small, so everything is nearby. Just book it already!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank W0nderb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORMOND BEACH
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

We stayed in a two bedroom apartment, 3 bathroom, a very well equipped kitchen. Beautiful furniture and very, very clean! One of the best places we've ever been. The concierge girls, the from desk and the ski valet were very nice and helpful.
Great cafe and restaurant on site.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SABRINA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 26, 2012

We had a lovely stay at Hotel Terra just before Christmas. The location is perfect for skiing, and the ski valet was very handy. The entire staff was wonderful and very helpful. We loved the hot tubs, although they could have been ever so slightly warmer. Loved the zuma air tub as well. Rooms were very clean and cozy. Overall we were very impressed and plan to stay at Terra again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CKC21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Hotel Terra Jackson Hole, A Noble House Resort, responded to this review, December 28, 2012
Dear CKC21,

Thank you for choosing Hotel Terra Jackson Hole. We are all very pleased that you enjoyed your stay and sincerely hope you can return real soon. Jackson, Teton Village and Grand Teton National Park are even more enjoyable and beautiful in the summer!

Wishing you the very best from Jackson Hole!

David Kingston
General Manager
(307) 739-4061
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

We stayed in Hotel Terra the week before Christmas. I had booked the Powder hound package for a 2 queen bed guest room which included a $20/day breakfast vouch for Cafe Terra. Upon arrival, we were upgraded to a one bedroom suite! The suite included a full kitchen, living area with flat screen TV & fireplace, Murphy bed for kids, 6 place dining area, separate bedroom with king size bed, bathroom with heated floors & Zuma tub plus an additional bathroom with shower. We had a balcony with table & chairs and a great view of Teton Village and mountains. It was perfect for our family of four. We especially enjoyed the extra room as we stayed for 7 nights and had all of our ski stuff to store. The staff at front desk & concierge was excellent...friendly and helpful. Housekeeping also did a great job. Ski valet was convenient and with two small kids, made life easier. Everyone from front desk to cafe, to bell men was friendly, courteous & helpful. Cafe Terra was a great spot for breakfast before hitting the slopes. The kids loved the small play area & the parents loved them being entertained while we enjoyed our coffee. The location was super convenient. The vibe of the hotel is modern, but still maintains Jackson Hole's rustic feel. It was absolutely a dream come true vacation & can't wait to visit again!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TXWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, TX
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

Our kids originally wanted to stay at the Four Seasons (I know, spoiled kids!), but after checking out the website and seeing reviews here and on Conde Naste Traveler, made the reservation here. It was great! Have never stayed in a friendlier hotel - the concierge, Jamieson, was very helpful in setting up ski rentals delivered to the room, lift tickets, tips on restaurants. The staff was always smiling and friendly, also helps to have the best rated restaurant in Teton Village in the hotel (Osteria). Spa experience was also great and one of the best massages I have ever had. Breakfast at the Terra Cafe lived up to hype and had a blackboard wall that kept my kids busy drawing...Boot heaters in rooms, very deep jacuzzi tubs and for a price about 1/3 of the previously mentioned 'other' hotel. Only downside to the green (not changing linens for three days) was they need more towel hangers in the bathroom! We definitely would return there when visiting Jackson Hole again.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Hotel Terra Jackson Hole, A Noble House Resort, responded to this review, December 24, 2012
Dear Spines,

I am happy to hear that you and your family enjoyed your stay at Hotel Terra. We think we have a special hotel and we know Teton Village and Jackson Hole is a special place. It's always nice to hear that others think so, too!

Please know that I have shared your comments with our entire team and we all look forward to your return.

Wishing you the very best for the holidays from Jackson Hole!

David Kingston
(307) 739-4061
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 20, 2012 via mobile

I won't go onto too much detail but this hotel kicks it from check-in to check out!!
Service absolutely great - hurt my knee and they sent up Epsom salt and cupcakes with card!
Personnel service - you are greeted by someone everywhere you go - they knew my name by second day
Rooms - super clean,modern and green hotel - reminds me of soho in the Rockies
Amenities - spa on top floor with rooftop jacuzzi and Infiniti pool (outside 104 ) on second floor overlooking the mountains
Scenery spectacular
Price moderately affordable (179.00 + tax
Worth every penny
Skip the Italian restaurant on-site
Overpriced and not that great
Did I say service ????
Great hotel to spend your time in Jackson hole!

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jknaub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Terra Jackson Hole, A Noble House Resort

Property: Hotel Terra Jackson Hole, A Noble House Resort
Address: 3335 West Village Drive, Teton Village, WY 83025
Phone Number:
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Teton Village
#1 Green Hotel in Teton Village
#2 Ski-In / Ski-Out Hotel in Teton Village
#2 Spa Hotel in Teton Village
#3 Romantic Hotel in Teton Village
#3 Luxury Hotel in Teton Village
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Terra Jackson Hole, A Noble House Resort 4.5*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel Terra Jackson Hole is an eco-boutique hotel that emphasizes modern design as well as environmental responsibility. This luxury green hotel is one of just five LEED certified hotels in the US. ... more   less 
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Also Known As:
Terra Jackson Hole Hotel
Terra Jackson Hole Teton Village
Hotel Terra Jackson Hole, A Noble House Resort Teton Village

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