There was loud construction right outside our door which woke us up. I understand that it was off-season but there were several things that COULD and SHOULD have been handled differently:
- You should have placed guests in rooms as far away from construction as possible. "We don't have access to other sections" is not a valid excuse. If you can't do this, then you should not be open for business.
- You should have informed us that there would be maintenance in the early hours, or better yet, started maintenance much later in the morning.
- Hot tub was not available because it was off-season
The whole 'shoulder' (aka off) season experience was not pleasant. In the end, it made us feel marginalized. Perhaps you should not accept reservations during this time.
In your defense, staff was very apologetic and Expedia did refund us for one night, but the damage was done.More
- Free Wifi
- Free parking