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“Does not live up to the brand”

Certificate of Excellence
Reviewed July 14, 2013

We have stayed at fifteen or more Four Seasons properties throughout the world, and this one just doesn't measure up. After booking our reservation over six months ago, we were led to a "resort view" room, with a narrow window and view of the front entrance. After walking back to the front desk, our new room offered a nice view of a roof top and pipes -- #618. The manager, Tom, on duty claimed it was all he had, after keeping us waiting for 20 minutes. The rooms were nicely decorated and super clean. The turn down service did not offer the usual chocolates, weather/fact sheet or cool sayings. We did not receive a welcome gift from the manager, only an invite to attend a movie with free popcorn -- for six nights at $700 per, this was a joke. The concierge service was also subpar. Said they would make us a dinner reservation, but didn't. No knowledge of a breakfast place in Moose. Serious attitude when asking for directions to Spring Creek Ranch. Dinner at West Bend was delicious.

1  Thank teeitupbarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 - 98 of 109 reviews

Reviewed July 2, 2013

we ate dinner at the Westbank dining room. Excellant views, casual atmosphere, and very good food. I had the halibut and it was excellant and a good size serving. We passed on dessert, but they gave us a small plate with 4 different things on it - delicious.

1  Thank Darlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

This hotel is worth the extra money! Staff is very helpful and friendly! The food is outstanding! The pool is gorgeous...great for kids and adults! The bath products are top notch! This place is amazing!!!!!!

Thank Amy7271977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

great bar - and apres ski

we were at the Snake River Lodge next door and walk over for dinner , great food and service

Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 25, 2013

FIrst, I have to say that I loved being here over New Years. We've stayed at other Four Seasons and like many of them, this hotel is unique to its surroundings. I was a little shocked at the lobby - very small for a FS (although very easy to find everything!). Had a drink in the lobby, wanted to eat (they have a small, but nice menu in the lobby bar area) so we decided to eat in the main restaurant - great choice. Service was excellent and they thought of most everything. Really wanted the bison chili, but it was out. (You would have thought they would have made more for the holiday crowds).

Very unpretentious environment; very relaxing (which is what we were looking for). The slopes were "they busiest ever" which meant a 5-8 minute wait to get on the gondola! We were stunned! (Not like the 20-25 min wait at Vail, etc.)

Room was fine, very authentic to the area. Was disappointed that we didn't look over the mountain, but over the Gros Vente range...which ended up being better as the sun rose and helped to wake us in the AM. (I like to sleep, but wanted to ski, so it helped get me up!) The fireplace in the room really worked (not just for show - it heated up the room!) The bath supplies were great as always at FS, but they had some extras that made it special - the three step bath ritual - soaking herbs, scrub and cocoa butter (which I used constantly on my nose as it was always running, so it got irritated...I was so glad for it!) as well as an herbal fizzy for the tub (which we used after every ski day) were awesome!

Room service was impeccible! I swear they attended our room 3 times/day. Never lacked for anything, had special treats (a comp. bottle of champagne for our anniversary w/ choc. covered strawberries & a special treat for New Years - pearlized chocolate malt balls in a chocolate baby's shoe!) And the coffee machine was great!

We made a trip to Albertson's on the way from the airport to the hotel - you pass it on the way - and picked up salami, cheeses, crackers, water, coke, Crown, beer, and cookies. Standard snacking fare which came in handy. We just paid the driver an extra tip.

Dinner - We never did the main dining area for dinner - just the lobby bar; Couloir was fabulous (a must do) as well as il Villagio (in Hotel Terra) twice (it's that good! Just get a seat at the bar if you can't get in...it's worth it!). Also ate at Teton Thai (did a late lunch on a non-ski day as there are only a few tables...excellent, authentic Thai - just realize that a 1 is spicy and a 4 is volcano!) Ate at Trio in Jackson - it was good, but we had better in the Village.

Skiing - FS has a ski shop downstairs which was very convenient. You could also buy your lift ticket at a booth right there. The ski concierge was great! I think the Vail Cascade is the closest that I've come to this type of convenience! The mountain is 50% black and 30% blue...but the "good" blues are off to the left (looking at the mountain) and are 3 lifts away. The new blue area is good for stopping for lunch, but then get back over to Rendevous...the blues were short and almost like greens to us. We did hit Moran Woods (black/double black) twice...don't go there unless you mean to. It was full of rocks, stubble, etc...and that's AFTER a good snow or two! It's not crowded and the views are gorgeous!

Snowmobiling - We did the Granite Hot Springs with Jackson Hole Snomobile Tours. It was my husband (and my's) favorite thing we've done in ages - very unique (and surprizingly warm!) I'll review it separately. Definitely a must do!

Taxis - Into town was $30-35 each WAY, so stay in town...many tours will pick you up.

Teton Village - It is dead at night. After 9pm (and this was New Year's with the hotels booked), there was no one out on Friday or Sat. night. It's a very small area (which made us think it would be great to bring our teenage & pre-teen son next year - they can't get lost!) There were some kids with sleds going down some hills in the semi-dark. We didn't mind! We felt like we owned the place!

We did bump into some stars - Adam Sandler, Callista Flockheart (& Harrison Ford)...it's so remote, you know why they'd like it!

Thank mischa869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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