We have stayed at fifteen or more Four Seasons properties throughout the world, and this one just doesn't measure up. After booking our reservation over six months ago, we were led to a "resort view" room, with a narrow window and view of the front entrance. After walking back to the front desk, our new room offered a nice view of a roof top and pipes -- #618. The manager, Tom, on duty claimed it was all he had, after keeping us waiting for 20 minutes. The rooms were nicely decorated and super clean. The turn down service did not offer the usual chocolates, weather/fact sheet or cool sayings. We did not receive a welcome gift from the manager, only an invite to attend a movie with free popcorn -- for six nights at $700 per, this was a joke. The concierge service was also subpar. Said they would make us a dinner reservation, but didn't. No knowledge of a breakfast place in Moose. Serious attitude when asking for directions to Spring Creek Ranch. Dinner at West Bend was delicious.
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