Perhaps it's because we were there in the 'off season' of autumn and this is first and foremost a ski location, but we just didn't think this location lived up to the typical Four Seasons standards, nor the exorbitant pricing. We've stayed at a number of high end properties including other Four Seasons so we're basing this on personal experience not just expectations.
The rooms and decor were dark, but lovely as expected. Our view was not what I expected as it basically faced the driveway and the roof of another building. What a shame when we were surrounded by spectacular mountain views. The room was large, clean and well appointed including a fireplace which must be great in the winter. Turn down service was rather bizarre, they kept trying to come quite early (between 5-6pm) while we were getting ready for dinner. So, we didn't actually get it until the third night. Then, it was not like any other that I've seen - no chocolates for example - and they placed an open clay carafe of water by the bedside. Not something I felt good about drinking from so we did not.
We got dinner one night from the Handlebar restaurant and it was so so. We got dinner at the Westbank Grill on one other evening. The quality of the food and service were better but still only average which is not at all what one expects at a Four Seasons or for their prices. The meals we had in Jackson were better and less expensive. I'd definitely recommend them but be aware of the 15-20 minute drive each time. The location of the Resort is no doubt great for skiers. In the the off season, it's just out of the way when you have to drive into Jackson or everything else.
The most annoying issue for us was that during our last night at the property we were awakened when some sort of maintenance of cleaning which apparently required dragging and banging chairs and tables around very loudly somewhere overhead (we think in the Handlebar Restaurant - we were on level 2) began at 3am. At first we thought it would be short lived but after 30 minutes we had to call the front desk and complain. They apologized and offered to go down there immediately and have them stop. It did get better but it didn't take too long before they built back to being too loud for us to get any decent sleep for the rest of that night. Definitely not the kind of experience one expects at a Four Seasons.
Also, all the extra expenses are grating when you expect a top notch experience. Forced valet parking and charging for WiFi? It just seems petty when you're already paying such outrageous rates for an off season stay.
Did we enjoy our stay? Yes. Would we go back? No. There are plenty of other places that are more convenient and reasonable options when you're not there to ski.
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- Also Known As:
- 4 Seasons Resort Jackson Hole
- Four Seasons Resort Jackson Hole Hotel Teton Village
- Four Seasons Teton Village
- Teton Village Four Seasons
- Four Seasons Resort And Residences Jackson Hole Teton Village