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“Pretty Hotel but Not the Usual Four Seasons Standard” 3 of 5 stars
Review of Four Seasons Resort and Residences Jackson Hole

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Four Seasons Resort and Residences Jackson Hole
Ranked #1 of 7 Hotels in Teton Village
Certificate of Excellence
Chapin, SC
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Pretty Hotel but Not the Usual Four Seasons Standard”
3 of 5 stars Reviewed October 6, 2013

Perhaps it's because we were there in the 'off season' of autumn and this is first and foremost a ski location, but we just didn't think this location lived up to the typical Four Seasons standards, nor the exorbitant pricing. We've stayed at a number of high end properties including other Four Seasons so we're basing this on personal experience not just expectations.

The rooms and decor were dark, but lovely as expected. Our view was not what I expected as it basically faced the driveway and the roof of another building. What a shame when we were surrounded by spectacular mountain views. The room was large, clean and well appointed including a fireplace which must be great in the winter. Turn down service was rather bizarre, they kept trying to come quite early (between 5-6pm) while we were getting ready for dinner. So, we didn't actually get it until the third night. Then, it was not like any other that I've seen - no chocolates for example - and they placed an open clay carafe of water by the bedside. Not something I felt good about drinking from so we did not.

We got dinner one night from the Handlebar restaurant and it was so so. We got dinner at the Westbank Grill on one other evening. The quality of the food and service were better but still only average which is not at all what one expects at a Four Seasons or for their prices. The meals we had in Jackson were better and less expensive. I'd definitely recommend them but be aware of the 15-20 minute drive each time. The location of the Resort is no doubt great for skiers. In the the off season, it's just out of the way when you have to drive into Jackson or everything else.

The most annoying issue for us was that during our last night at the property we were awakened when some sort of maintenance of cleaning which apparently required dragging and banging chairs and tables around very loudly somewhere overhead (we think in the Handlebar Restaurant - we were on level 2) began at 3am. At first we thought it would be short lived but after 30 minutes we had to call the front desk and complain. They apologized and offered to go down there immediately and have them stop. It did get better but it didn't take too long before they built back to being too loud for us to get any decent sleep for the rest of that night. Definitely not the kind of experience one expects at a Four Seasons.

Also, all the extra expenses are grating when you expect a top notch experience. Forced valet parking and charging for WiFi? It just seems petty when you're already paying such outrageous rates for an off season stay.

Did we enjoy our stay? Yes. Would we go back? No. There are plenty of other places that are more convenient and reasonable options when you're not there to ski.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank BJT-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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816 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
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English first
Red Lodge, Montana
2 reviews
5 of 5 stars Reviewed October 4, 2013

Four Seasons Jackson Hole really does it right. Everything from arrival to departure was perfect. The room was clean, large and perfectly maintained. The service is impeccable. The dining room is also incredible. The two meals we had here were perfectly prepared and presented. The dining room staff was a delight.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 3, 2013

Four Seasons in Jackson Hole has to be one of the nicest resorts we have ever stayed at! Just as we had been led to believe from friends, the service was impeccable. From the minute we pulled up, Luke the cowboy (loved his outfit) pleasantly greeted us and escorted us to the front desk where Kenny’s genuinely friendly attitude made our check-in quick and easy…which my husband and me truly appreciated, as we were tired and ready to relax after a long day of traveling. The room was rustically decorated yet elegant and cozy. The gas fireplace was certainly a treat on the brisk nights, not to mention the beautiful view we had of the mountain from our balcony during the day. The housekeeping staff was excellent and even left an iPad cleaning cloth folded neatly next to my husband's iPad after they cleaned our room. They also left us a cute little pitcher of water by our bedside at turn down. The entire staff was extremely friendly and knowledgeable, but more than that they went out of their way to make sure we had a good time. The only complaint we had was the food in the Handle Bar is something that needs improving, as well as the super slow service. But other than that, this place is perfection.

Room Tip: Book a mountain-view room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MandM704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

We visit the village once a year for skiing, we stay at a moderately priced property during that time since we have 2 college aged sons. For this trip we decided on Four Seasons as it was "just us two." My husband asked me to marry him in front of the Grand Tetons over 25 years ago so it made sense for us to celebrate in Jackson Hole. We love the hotel during ski season, we sit in or outside of the Handle Bar and enjoy the ski views. It is just as nice in the fall. This anniversary trip was in September. From the moment we arrived we were treated like royalty. We were greeted with a complimentary drink and snack in our room. The basic room was wonderful, a large sitting area with gas fireplace, giant closet making it easy to unpack and access our clothes during our stay and the bathroom was gigantic. There was even a small table in the bath area to set things on, like my assortment of cosmetics and junk, making it very roomy. The handle bar, lobby bar, westbank grill and in-room dining were all fantastic. We are now considering telling the boys to stay in town at Grandma's house while we return to the Four Seasons for a more romantic ski trip this spring!

Room Tip: I think the rooms are situated so that even the "mountain view" is amazing, I don't th...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, October 21, 2013
Thank you for your review. We are delighted to know we were able to make your stay so special and look forward to welcoming you back this spring. Happy Anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
242 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed September 29, 2013

The room was excellent - large, clean, great for sleeping, a nice fireplace. The only negative to the room was that water flow out of the shower head was weak and the shower door didn't seem to close quite right. The service was excellent. My wife really enjoyed the complimentary bath salts, etc. in the room.

The only reason I wouldn't stay here again is that we weren't here to ski. We spent most of our time driving through the parks in the town of Jackson. We would have been better off staying in Jackson instead of having to drive back to the Teton Village every night. But, If I were coming to ski at the resort then I would definitely stay at the Four Seasons.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank skline2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, October 21, 2013
Thank you for your review. We are located 1 mile from the entrance to Grand Teton National Park so I am wondering if perhaps you are referring to the Elk refuge, which is indeed in town. So sorry for any inconvenience and we do hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riggins, Idaho
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 27, 2013

Let's see, where to start... There were many Pros regarding our stay and a few cons... My wife and I were there celebrating her birthday and stayed in a Valley-View Room from 09/19 through 09/22. The room was very nice, comfortable King Size bed, nice outdoor balcony, gas fireplace, wonderful shower, two comfortable chairs in front of the fireplace, Espresso machine in room, very nice. Jenny was our contact at the concierge desk and she provided incredible service. Prior to our arriving at the hotel She arranged for a wonderful Cheese cake covered with Fresh Strawberries, beautiful flowers and Champagne to be delivered to the room the morning of my wife's birthday. She also helped arrange a wonderful massage, facial, pedicure and manicure at the resort's spa for my wife on her birthday. She arranged for an incredible private Hot Air Balloon Ride with "Elevated Ballooning", Margaret, one of the Business owners, was our Pilot and she made sure that we had a great experience. We are photographers and Jenny also arranged a day trip with "Jackson Hole Wildlife Safaris" and the business owner Jason took us on the full day tour to all of the classic photo spots making sure we didn't miss opportunities to capture some of the local wildlife including a large black bear stuffing himself with last minute berries before winter sets in. Jenny even helped us with suggestions for places to stay and visit at other locations on our trip. Incredible service. We had a very pleasant visit and my wife had a wonderful birthday experience... If you need assistance from the concierge I would highly recommend asking for Jenny because our experience with some of the other staff at the concierge desk was less than favorable.

Now for the Cons... I am not a negative person, on the contrary I am very positive and always look for the silver lining. Both my wife and I have stayed at all kinds of establishments all over the world during our 60 plus years, including other Four Seasons Resorts. In our mind, even though the staff and service for the most part were excellent the rooms here were over priced especially for being off-season. We of course knew the room cost going in however with that goes certain expectations based on the higher cost plus we were not really aware of some of the additional costs involved until we got there. The Resort is located in Teton Village a few miles outside of Jackson, WY and everything in the village is fairly pricy. The Westbank Grill in the Four Season resort is again, in our opinion very over priced, they serve rather small portions, very rich food and not much diversity in the menu. We were really disappointed in the quality of the food plus the waiter kept looking out the window while asking us what we wanted to order. There were not any provisions at the resort for Soda or snacks other than room service and the spa. This may seem like a small thing however It is pretty much a necessity to use your car to go anywhere outside of the resort as they are quite remote and services are limited to what is available at Teton Village. The only option for parking your car at the resort is Valet parking which is a daily charge plus every time you need to go somewhere or get something from your car you have to call to have them bring your car to the front and of course a tip is expected each time. it is not an option to walk to your car to retrieve items. They always provided the car quickly but my personal preference is to be able to access my car whenever I want it without having to involve others. You do have the option of parking your car in the Village at a cost but it is a significant hike up and down a steep hill from the Four Seasons to the parking lot in the village and back. The resort is several miles from Jackson, WY, the nearest town, and when you are not staying there during ski season it is really not a convenient location. If you are a skier and staying there during ski season the location is perfect as the lifts originate in the Village and you can ski to your hotel. So would we recommend the resort to a friend? Probably not. Would we stay there again? No. The purpose of my struggling with what to say in this review is not to be negative but to share the experience as it was for us in hopes of helping others to enjoy their stay at the Four Seasons Resort by being aware of opportunities that I may have dealt with differently had I known what I know today. Thank you for listening.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank DaddyDe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, October 21, 2013
Thank you for your comments and feedback. We sincerely appreciate it and will for sure share with the team. We hope we do get to welcome you back again in the future perhaps for a ski vacation. Thank you again and happy belated birthday to your wife! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatonton, Georgia
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 27, 2013

This is one of my favorite hotels anywhere. I stayed there 9-21-23 and was not disappointed. The staff seems to anticipate your every wish and go out of their way to insure a great visit. How often do you book and expensive hotel only to be let down? This will not happen at the Four Seasons. Rooms are quiet, clean, beds comfortable and service is outstanding. This is one world class hotel and worth the cost.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dunnmp4138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, December 9, 2013
Thank you for your review. We are happy to hear you enjoyed your time with us and hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort and Residences Jackson Hole

Property: Four Seasons Resort and Residences Jackson Hole
Address: 7680 Granite Loop Road, PO Box 544, Teton Village, WY 83025
Phone Number:
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Teton Village
#1 Spa Hotel in Teton Village
#1 Ski-In / Ski-Out Hotel in Teton Village
#2 Romantic Hotel in Teton Village
#2 Family Hotel in Teton Village
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort and Residences Jackson Hole 5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Four Seasons Resort Jackson Hole Hotel Teton Village
4 Seasons Resort Jackson Hole
Four Seasons Teton Village
Teton Village Four Seasons
Four Seasons Resort And Residences Jackson Hole Teton Village

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