This was our first trip to Jackson Hole and we were excited to stay at the Four Seasons for a few nights as we wanted to experience both Teton Village and the town so we stayed at 2 different resorts starting with the Four Seasons. As one would expect, the hotel is beautiful with a great bar with fire pits outside, plus a casual pub, The Handle Bar, a nicer restaurant, The Westbank Grill, nice spa and decent workout facility. The rooms were also good size, with double sinks, great shower, nice toiletries, and a gas fireplace in the bedroom. We booked a Valley View room, knowing that that even the lower class of room is still a nice room at the Four Seasons (having stayed at several other Four Seasons ) so when I asked upon check-in if we had a nice view, the man checking us basically lied unless one likes looking at all the cars driving up in the driveway and people watching as folks check into the hotel. That's right - our "Valley View" overlooked the valley of the driveway up to the entrance. So not what one wants, and I wish that they had just told the truth instead of trying to tell us it was nice view. In any event, paid for the upgrade to a Mountain View room - which was slightly better in that yes, indeed there was a mountain or large hill out our window but so was the ski lift which might have looked cool in winter but in summer was just kind of there and vast. We were also over The Handle Bar so conversations drifted in at night but it was still better than the driveway "valley view." There were other inconsistencies which, staying at the Four Seasons should not exist. For example, the concierge team was on the whole not good. Our reservations were mixed up for dinner on a few occasions and in one instance we were told that we couldn't get into a particular restaurant but we ended up going there anyway and got seated at a table right away - go figure. Also, their trail maps for the hikes were terrible until one good concierge finally told us to talk to the folks in their Base Camp store. We went there and a very knowledgeable young man pointed us in the direction of a terrific trail map - a National Geographic guide - which unfortunately, they had just sold out of but he told us where we could get one in town. The pool area was nice although the pool was poorly designed with a big boulder type structure in the middle that you couldn't go on - which was fine - but it took up a lot of space in the pool with less room to swim, still it was nice to go in one of the 3 hot tubs at the end of a long hike and swim around the boulder and ease the aching muscles. I wouldn't stay in Teton Village again - just not enough there to justify it unlike other ski areas that have a town area and a mountain village area. Maybe I'd feel differently if we were skiing. And the drive into town was about 15 -20 minutes depending on traffic so one may not want to go out to dinner in town and then drive back to the village. Finally, on the housekeeping, on our first day, after being gone for several hours hiking, we returned and the room was not yet made up, this was about 3 in the afternoon so we were somewhat annoyed and wanting to lie down after a day of hiking but - to their credit, they came and made up the room immediately upon our calling and thereafter it was a not a problem. Bottom line - when you stay at a Four Seasons, you expect a certain level of quality and service, this time it wasn't all there. I really wanted to love it but was disappointed - there are other hotels in the area that may not have all the amenities the Four Seasons has, but on the whole are better because they excel at what they do have.
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- Also Known As:
- 4 Seasons Resort Jackson Hole
- Four Seasons Resort Jackson Hole Hotel Teton Village
- Four Seasons Teton Village
- Teton Village Four Seasons
- Four Seasons Resort And Residences Jackson Hole Teton Village