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“Amazing”

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Snake River Lodge and Spa
Ranked #4 of 7 Hotels in Teton Village
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing”
Reviewed June 9, 2014

We stayed here towards the beginning of a family road trip. The Snake River Lodge set the bar extremely high for the rest of our trip. The setting is amazing and the lodge itself was beautiful. The rooms were very comfortable and our kids loved the pol. Thank you!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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English first
Orange, California, United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 8, 2014

Just got back from a way-too-short stay here for a work-related conference.

The good: Excellent location, as it is 12 miles to the town of Jackson to the southeast and just about a half a mile from the park entrance to the north. It sits in a very picturesque setting with lots to do within walking distance. They have everything you want from good hotel. There is even a place within the hotel to rent bikes and other equipment. There is a fantastic, picturesque and easy bike path right outside the parking area that goes on for miles. The hotel is rustic in design but modern in amenities and function. It's actually quite beautiful inside and is warm and inviting. The food is excellent and the breakfast buffet has variety and is all high-quality. I want to make a special mention about Jean at the front desk who was especially sweet and helpful and obviously takes customer service seriously.

The bad: Really hard to say, but a slight inconvenience is that there are a number of workers in the hotel just there for the summer and did not know the answers to many of the questions I had about the local village area or even about the hotel itself. I feel that they could benefit from some additional training. However, they were very good about finding someone who DID know the answer. Again, they seem to understand that customer service here is key.

Room Tip: There are about 16 rooms that are only accessible via a historic elevator (the kind with the folding...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014 via mobile

Stayed in June for two nights before the rates really went up. Beautiful location, great swimming pool. Lucked out with great weather. Lobby nice with rustic feel. Standard rooms too small for a family of 4 - no place to tuck away luggage. Bathroom was a nice size and good quality (spa-like). Refreshments included in resort fee were sparse - water in afternoon, coffee and tea in morning, missed the cookies (only provided one plate for entire hotel), had some buffalo wings but no drinks provided. Housekeeping didn't leave new shampoo/conditioner/soap so we had to call to have them bring some up. Seemed a little cheap to not replace those. Need to leave at least four bath towels in a room with two beds. Staff was pretty good though sometimes front desk was understaffed. Overall we would stay again but would consider a slightly larger room.

Stayed June 2014
Helpful?
1 Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 3, 2014

I checked into the hotel on June 2 for an extended business trip. The front office staff were not friendly at all. I asked for a room with a view and I was given a room looking at a wall. I asked for a new room with a better view and they gave me the room next door. While sitting in the lobby the next morning not one of the hotel staff opened their mouth to say hello. For the price of the room, I expect friendly service. The location is beautiful, the hotel is okay, but the attitude of the staff makes the overall stay not worth the price.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SweetDee215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 2, 2014

While it is a fairly nice hotel with a decent spa, the hidden charges are outrageous. We have all heard of the "resort charge" being added at check out. This hotel had the audacity to add 2 of them...a resort services charge and a resort charge, which with tax on both of them came to over $70! The front desk clerk at check in told me I didn't have a reservation ( they had reversed my names) and the "concierge" acted as though it was a great deal of trouble to give directions.

  • Stayed May 2014, traveled solo
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Helpful?
4 Thank Cornello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loveland, Colorado
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 31, 2014

Snake River Lodge and Spa is an impressive property. First, the reception was efficient although not incredibly welcoming. Still this place is in a nice area. I think most people who visit this place come during the ski season, but it is a perfectly lovely to visit during the summer. The rooms are clean and upscale. The beds are super comfy. I think probably the most comfortable bed I've ever stayed in. In addition, there are nice little touches through out, like an evening reception and infused water. We had a lovely stay, and the kids had a great time. There are plenty of places to walk. I think it's the perfect place to recharge and relax.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank yellowstonecamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 31, 2014

This was our last stay during a 4,100 mile road trip from Boise, Idaho to Indiana and Wisconsin then back. We stayed at a number of hotels across the country and this was by far the best experience of the entire trip. We will definitely be back. The staff went out of their way to provide us service and help with anything we might need and Erica at the bar was great. It might have been her first night bar tending, but she was awesome. Thanks SRL&S staff!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Photofrdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Snake River Lodge and Spa

Property: Snake River Lodge and Spa
Address: 7710 Granite Loop Road, Teton Village, WY 83025 (Formerly Snake River Lodge & Spa, A RockResort)
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Teton Village
#3 Ski-In / Ski-Out Hotel in Teton Village
#4 Luxury Hotel in Teton Village
#4 Family Hotel in Teton Village
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Snake River Lodge and Spa 4*
Number of rooms: 167
Reservation Options:
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Also Known As:
Snake River Lodge & Spa, a Rock Hotel Teton Village
Snake River Lodge And Spa, a Rockresort
Snake River Hotel
Snake River Teton Village
Snake River Lodge And Spa Jackson Hole/Teton Village

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