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“Family getaway” 5 of 5 stars
Review of Snake River Lodge and Spa

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Snake River Lodge and Spa
4.0 of 5 Hotel   |   7710 Granite Loop Road, Teton Village, WY 83025 (Formerly Snake River Lodge & Spa, A RockResort)   |  
Hotel amenities
Ranked #4 of 7 Hotels in Teton Village
Rigby
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Family getaway”
5 of 5 stars Reviewed October 10, 2013

We had a great stay here with our children. The pool was great and the kids loved the rocks and bears around the pool. The room was very comfortable and the beds were some of the best I've had from a hotel. The staff was very helpful and friendly. Would definatly stay here again!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lynda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
    259
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
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English first
Cruz Bay, null, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 6, 2013

I am disappointed to have to write this review, knowing the facility and the way customer service used to be at the Snake River Lodge. After going through and having my home under repair from the Boulder floods (a national disaster) I wanted to treat my son and recent fiance to a nice vacation. The day before we were to embark on this retreat, my home started to retain more water from rain and snow. Fearing what could end up happening to my home after what I had already been dealing with, I tried to cancel my reservation and was met with nothing but disdain and a total lack of compassion. Not only was I met with negativity but so was my AAA agent when he tried to call on my behalf. The Manager tried to ignore and avoid any phone conversation, and when we finally were able to communicate, simply restated the resorts cancellation policy over and over. I understand these policies, but there is also a time for compassion when a customer is going through circumstances beyond their control, for example, a natural disaster and the after affects. Unfortunately, my son and his fiance live outside of the United States, so this was not a reservation I could simply move to another date. Even if rescheduling were a possibility, after experiencing the managers behavior, I have zero desire to do so, and have been compelled to let other consumers know the lack of appreciation and understanding this resort truly has for its guest.

Stayed October 2013, traveled with family
Helpful?
7 Thank Natalie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed October 5, 2013

Snake River Lodge and Spa is the best of the best in Jackson Hole. From the time we checked in until the time we left, the service was nothing short of excellence. The front deck could not have been more helpful, the Concierge great in making us dinner reservations and getting us around town and housekeeping had the rooms immaculate. We stayed here after being on the road through Yellowstone and Wy for over a week and it was a wonderful end to our trip. My wife used the Spa and rated it 5 star. We will be back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bill f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed October 4, 2013

We stayed here for 3 very pleasant nights; very, very comfortable room, good valet service, and wonderful staff. Very convenient to to all services in the village- would recommend the Mangy Moose for drinks and dinner, just 5 minutes away. The only complaint: we booked the hotel thru a 3rd party, and were disappointed by the mandatory $25/night resort fee that only showed up after booking was paid. While we would have gladly booked this resort at the higher price, it should be included in the room price, up front; we felt cheated when we found this added charge. I will therefore never use Booking.Com again and hope that the Snake River Lodge fixes this hidden charge.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lantirn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Hill, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed October 4, 2013

We stayed at Snake River Lodge for four wonderful days. From the great Concierge staff to the Chef and wait staff , and overall Management team, and the Valets, you will not want for anything


Wayne and Connie Senseney

Spring Hill, Tennessee

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 30, 2013

We thoroughly loved our stay at Snake River Lodge. The rooms were immaculate and the beds were so comfortable you could stay all day, not that you'd want to with the perfect location and setting! The staff were wonderful, from housekeeping all the way to the front desk and concierge. The doormen/parking attendants were extra helpful and always pleasant. The only negative was the food. The $20 breakfast buffet was stone cold and the eggs were horrible. The only warm thing on the hot buffet was oatmeal and even it wasn't hot. We had dinner twice, both times the trout was overcooked, to the point of being dry and crispy the second time. The quinoa was horrible the second time as well. With all the other restaurants in Teton Village, there is no reason for eating there. But don't let the food keep you from staying there! It's a great place!

Room Tip: Don't go through Travelocity.. Our room was one of the smallest in the hotel and was terribly n...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LibertysTears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiama
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

Took our 3 kids here and what a fantastic location, the pool and hot tubs were amazing, the only issue we had was that the room size was so small for 5 and that they tell you they are on the rim of Yellowstone, if you want to go into Yellowstone it's an hour and a half if you want Tetons then this is your place,

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mark d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Snake River Lodge and Spa

Property: Snake River Lodge and Spa
Address: 7710 Granite Loop Road, Teton Village, WY 83025 (Formerly Snake River Lodge & Spa, A RockResort)
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Teton Village
#3 Ski-In / Ski-Out Hotel in Teton Village
#4 Luxury Hotel in Teton Village
#4 Family Hotel in Teton Village
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Snake River Lodge and Spa 4*
Number of rooms: 167
Reservation Options:
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Also Known As:
Snake River Lodge And Spa, a Rockresort
Snake River Lodge & Spa, a Rock Hotel Teton Village
Snake River Hotel
Snake River Teton Village
Snake River Lodge And Spa Jackson Hole/Teton Village

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