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Snake River Lodge and Spa
Ranked #4 of 7 Hotels in Teton Village
Toronto, Canada
1 review
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2 of 5 bubbles Reviewed March 8, 2013

The only apparent good thing about the Snake River Lodge is the Spa it appears well maintained. However rooms are fine as long as you don't mind a visual view of the garbage dump which happened to be from an upgraded room. We do travel a lot and expect hotel staff to be trained for their positions. We seemed to have trouble with basic registration to housekeeping. The only staff that were up to snuff were the porters and car staff they were knowledgeable and helpful. The restaurant did not have anything available to us other than the buffet at breakfast thus we were forced to go elsewhere for breakfast and other meals. There was never anyone in the restaurant at any other time I believe that says alot. Each morning We did try to speak to staff on several occasions but most did not speak English so we did speak with the head of Housekeeping and he apologised and gave us a free breakfast. Perhaps in future this hotel could get a management team to improve all avenues of of service so people dont need to endure their problems and they have many.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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667 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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English first
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 1, 2013

My husband and I and two other couples decided to go to Jackson Hole for a ski trip at the beginning of February. From start (even the Jackson Hole airport is great!) to finish we had an amazing time.

My friends had picked the hotel and I am glad they did. It is a short walk to the main tram and thankfully at the end of long day you ski right to the ski valet so you don't have to lug your ski and boots all over the place.

The rooms and bathrooms were big and were clean and comfortable with a western decor. The spa was huge and the indoor/outdoor pool would be great for the kids - next time.

We ate breakfast at hotel at the hotel every day (buffet) but only once for dinner (it was fine we just wanted to get out and see the town -Osteria at the the hotel Terra is a must. Last but definitely not least the mountain is incredible, incredible incredible - cannot wait to come back.

Room Tip: If you are with a family or group of friends there are 2 and 3 bedroom suites that are really nice...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed February 28, 2013

Based on the reviews I read before going, I thought I would be disappointed. There were many reviews complaining about the quality of service - especially since the new ownership/management. I will say I had not issues with the service. The waitstaff, checkin desk, and valet/bellman were all above average / excellent. Knowledgable, friendly, courteous and warm.
The hotel itself is warm and cozy; not elegant like the Four Seasons. Overall, clean and well laid out. The ski valet was a nice addition - allowing guests to store equipment overnight.

NOTE: While advertised as a ski in/out...It is NOT. It is barely a ski-in and definitely not a ski-out facility. You have to take your equipment with you up two flights of stairs to the main ski base area. Note to hotel management - please change the description so as not to be misleading.

The food was average to above-average. Ate breakfast in the main dining room. Wanted to order ala carte but they only provided a buffet. Not bad...$20/pp for a pretty good selection of warm/cold foods.

Rooms were decent. My only gripe was how warm the rooms get (we were in room #200). We lowered the temp to 62 by the 2nd night - which made it comfortable to sleep. Otherwise, it was way too warm.

Finally, note that the daily resort charge includes access to the spa, pool, wifi and 2 bottles of water in your room. NOTE that it is only 2 bottles of water the first day. Even though it is a "DAILY" fee you do not get more water throughout your stay. I didn't appreciate that much.

One more final note: The reviews about how bad the wifi is....ITS TRUE. It was utterly confusing which network to log into. The front desk said to use the "Snake River Lodge" network when in the lobby and "ATT wifi" in your room. But when you tried to connect in your room, the "Snake River Lodge" network always superseded the ATT network. You had to go through hoops to get onto the ATT network. And then it would disconnect pretty frequently. Annoying!!!!! MANAGEMENT, PLEASE FIX THIS!!!!

Room Tip: Seems like the rooms in the new residential tower is the way to go. We were in the 200's...not...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

We spent a week at Snake River Lodge for our recent ski trip. We had an enjoyable stay and found the hotel to have all the amenities we needed and then some. Loved the sauna, spa and pools. The staff was very friendly and helpful but the one negative thing i will note is that there wasn't much communication between the staff as far as the record-keeping. So, be sure that if you are offered any free breakfasts or credits, you bring copies of whatever documentation you receive with you. We booked our reservations more than 6 months in advance and were happy that we brought copies of documentation showing resort credit and free breakfasts - there were no notes of any of these on our reservation when we arrived. I realize that ownership recently changed so maybe that's why the record keeping was so poor. Other than that - i would recommend Snake River Lodge and would stay there again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathie2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed February 27, 2013 via mobile

Jackson Hole is a favorite ski spot for us. We typically rent a house in Wilson when we vacation there but when we want to be at the ski resort Snake River Lodge and spa is one of the best! Only thing comparable would be the four seasons in Jackson Hole. I loved the spa and everything they had to offer.

  • Stayed March 2012
    • Location
    • Cleanliness
Helpful?
1 Thank Sassafras111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manasquan, New Jersey
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

We stayed in one of the 3 bedroom condo.'s associated with the Snake river lodge & spa.
Our condo. was nicely decorated, large, clean and we enjoyed all that the hotel had to offer: Hot tubs, pool, bar, & ski valet service. Everyone working at Snake River was very helpful and pleasant. We found the car valet service an annoyance after the first day.

Room Tip: Our room had no view of the mountain. Next time I would ask for this.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJSkierMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

We had a wonderful trip. The staff was so amazing. From the valet to the maintenance people we passed in the hall, everyone was so friendly and helpful. Charlie the valet was great and went above and beyond for us. The concierge and the valet gave us great recommendations for a snowmobile tour. The concierge made the reservations directly for us and it was just seamless and perfect. Even with it being a holiday weekend and short notice. The pool was great and was kept so nice and warm. The hotel had all the little touches down pat. The towels at the pool were nice and oversized (other hotels often use scratchy, thin, little towels at the pool). There was ice water at the pool and in the lobby. In the morning, I was looking for a cup of coffee and someone went and got me a to go cup so I could take it out with us. The hotel is right in the villiage and within walking distance of everything.

Room Tip: We were on one of the side wings. It seemed like a really long walk when we checked in, but it had...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Snake River Lodge and Spa

Property: Snake River Lodge and Spa
Address: 7710 Granite Loop Road, Teton Village, WY 83025 (Formerly Snake River Lodge & Spa, A RockResort)
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Teton Village
#3 Spa Hotel in Teton Village
#4 Family Hotel in Teton Village
#4 Luxury Hotel in Teton Village
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Snake River Lodge and Spa 4*
Number of rooms: 167
Reservation Options:
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Also Known As:
Snake River Lodge & Spa, a Rock Hotel Teton Village
Snake River Lodge And Spa, a Rockresort
Snake River Hotel
Snake River Teton Village
Snake River Lodge And Spa Jackson Hole/Teton Village

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