This is one of the worst hotel experiences we have had. We booked our room six months in advance and on arrival we were allocated a very poor located room. It was adjacent to the swimming pool , and outside our front door was located an ice machine and vending machine. The only window in the room looked out on the corridor with the two machines. The blinds did not fully shut and there was no other natural light in the room. The room lacked privacy. All over the carpet there was ice cubes and water and I slipped on this.
At 12.15 am we eventually gave up trying to sleep as there was constant noise from the two machines, people gathering around these and talking, and a dog started to bark in an adjacent room despite no dog policy.
The hotel did respond promptly and allowed us to move our room. However, we feel strongly that this room should not have been allocated to us in the first instance and should slely be reserved for last minute bookings.
We were not eligible for a reduction as we had pre paid through an agent.
- Official Description (provided by the hotel):
- Best Western Sheridan Center is located in the heart of Historic Downtown Sheridan, Wyoming. Our prime location includes indoor and outdoor corridors with only a short stroll to the heart of Sheridan. So stop, shop, dine and enjoy our longstanding tradition of Western Hospitality. In town for business? The Best Western Sheridan Center can accommodate your corporate needs with conference rooms and large open areas for conventions. We provide high speed wireless internet, banquet/reception availability, and catering for up to 250 people. World class golf is a short distance with scenic views, making your business trip truly enjoyable. If you're passing through Sheridan, let us be your home away from home! Our indoor pool and hot tub are great after that long day in the car or motorcycle ride. Enjoy a cold beer along with your favorite sports on one of our 19 HD TVs in the Main Street Tavern. Fine dining is available in the Blackstone Grill with our modern twist on western cuisine. Enjoy our western cultural from the Big Horn Mountains with its hiking, fly fishing and horseback riding, to the site of Custer’s Last Stand; where the Old Western History runs deep. Our friendly staff will make your stay an enjoyable one! ... more less
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- Also Known As:
- Best Western Sheridan Hotel Sheridan
- Sheridan Best Western