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“Horrible experience”

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Best Western Sheridan Center
Ranked #3 of 19 Hotels in Sheridan
Manchester, United Kingdom
Level 6 Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Horrible experience”
Reviewed September 8, 2013

This is one of the worst hotel experiences we have had. We booked our room six months in advance and on arrival we were allocated a very poor located room. It was adjacent to the swimming pool , and outside our front door was located an ice machine and vending machine. The only window in the room looked out on the corridor with the two machines. The blinds did not fully shut and there was no other natural light in the room. The room lacked privacy. All over the carpet there was ice cubes and water and I slipped on this.
At 12.15 am we eventually gave up trying to sleep as there was constant noise from the two machines, people gathering around these and talking, and a dog started to bark in an adjacent room despite no dog policy.
The hotel did respond promptly and allowed us to move our room. However, we feel strongly that this room should not have been allocated to us in the first instance and should slely be reserved for last minute bookings.
We were not eligible for a reduction as we had pre paid through an agent.

Room Tip: Do not get an inner room and avoid room 247 and adjacent
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sunsetbeach08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 10, 2013
We are sorry to hear about your stay with us. We as a company strive on customer service and will take you feedback as a training opportunity. We will also see what we can do about the noises from the machine for future guest. We hope to see you again and give us another chance. Thank you, Sarah G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
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English first
Kansas City, MO
Level 6 Contributor
285 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed September 8, 2013

The best think about this motel is its location. I was on a 4250 mile motorcycle trip and when I end my day I don't want to ride anywhere for dinner. I like being as close to downtown as possible so I can walk everywhere I need to go.

I was on the 2 floor overlooking the main street. It was quiet and I heard no traffic noise.

The room was clean and I thought well priced.

A hearty breakfast is included.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajayhawkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 10, 2013
Thank you for your wonderful review. The staff here at the Best Western values your feedback and enjoy when we hear great ones. Thank you for choosing us on your stay and hope to see you again on any other adventures you take. Thank you, Sarah G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan City, Indiana, Usa
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2013

The rooms were good, and clean. The facility has outgrown its restaurant and breakfast service. Its staffing level in food service was less than required. I would stay again but go off premises for dining. The free breakfast was offset by waiting for tables.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank NicholasW838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 10, 2013
Thank you for your review. I will let our Chef and Restaurant manager know about your concerns. We strive to make our guest feel welcomed. We hope to see you again.
Thank you, Sarah G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, United States
1 review
Reviewed September 8, 2013

While the service here was top-notch, the rooms are terrible. The door system didn't work, the bed and pillows were extremely uncomfortable, the WIFI didn't work and the AC was barely functioning. Total let down after a long day of driving!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kirsten P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 10, 2013
Here at the Best Western we try to make stays go off without a hitch. Unfortunately, during the summer we are unable to maintain everything. We have made calls to our maintenance staff to make sure the a/c, doors, and wifi is working correctly and hope that you will join us again on any future stays. Feel free to contact me at anytime at 307-674-7421 or email at sarahg@sheridancenter.com. Thank you, Sarah G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 4, 2013 via mobile

The Best Western is located right on Main Street which is great, however, the rooms are in desperate need of a makeover. They are old style and there's no safes in the rooms. We requested an outside room, we were placed in an inside room overlooking the noisy, loud and heavily chlorinated indoor pool. It was awful, there were no outside windows. Upon check in we were told they couldn't give us any exterior rooms. I will not stay there again.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rotzpeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 10, 2013
We are sorry to hear that your experience with us was not up to your expectations. We value your feedback and will strive to make every guest stay with us pleasurable. We hope that you will give us another chance in the future. Thank you Sarah G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury
Level 5 Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 4, 2013

Clean, great value. Friendly!!

We stayed at this hotel on our way from Yellowstone to Mount Rushmore for one night. We wished we had stayed for two. We stayed in a King Suite with Jacuzzi for cheaper than most other hotels were for a regular room. It had a private balcony. The room was HUGE with vaulted ceiling. It was located convenient to food and entertainment.

Highly recommend!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank beachdoll_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 5, 2013
We are so glad to hear you enjoyed your stay with us! Thank you for the great rating and hope to see you again on your next adventure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saskatchewan
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 3, 2013

Think we were paying for all of the amenities that we didn't use but the hot breakfast helped as it was probably worth 20 bucks. Pool was nice but bit too cold for me. Went to a rib restaurant about block from there. Busy place glad we had made a reservation. May have been street noise but it was very hot so we had the air on all night.

Room Tip: We stayed across the street so we were close to the pool and parked right outside our door.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prairiefolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Front Office Manager at Best Western Sheridan Center, responded to this review, September 5, 2013
Thank you for the review and We are glad to hear your stay was enjoyable. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Sheridan Center

Property: Best Western Sheridan Center
Address: 612 N Main St, Sheridan, WY 82801
Phone Number:
Location: United States > Wyoming > Sheridan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 19 Hotels in Sheridan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Sheridan Center 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Best Western Sheridan Center is located in the heart of Historic Downtown Sheridan, Wyoming. Our prime location includes indoor and outdoor corridors with only a short stroll to the heart of Sheridan. So stop, shop, dine and enjoy our longstanding tradition of Western Hospitality. In town for business? The Best Western Sheridan Center can accommodate your corporate needs with conference rooms and large open areas for conventions. We provide high speed wireless internet, banquet/reception availability, and catering for up to 250 people. World class golf is a short distance with scenic views, making your business trip truly enjoyable. If you're passing through Sheridan, let us be your home away from home! Our indoor pool and hot tub are great after that long day in the car or motorcycle ride. Enjoy a cold beer along with your favorite sports on one of our 19 HD TVs in the Main Street Tavern. Fine dining is available in the Blackstone Grill with our modern twist on western cuisine. Enjoy our western cultural from the Big Horn Mountains with its hiking, fly fishing and horseback riding, to the site of Custer’s Last Stand; where the Old Western History runs deep. Our friendly staff will make your stay an enjoyable one! ... more   less 
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Also Known As:
Best Western Sheridan Hotel Sheridan
Sheridan Best Western

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