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“Excellent hotel and freindly staff”
Review of Days Inn Sheridan

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Days Inn Sheridan
Ranked #18 of 19 Hotels in Sheridan
Pasco, Washington
1 review
“Excellent hotel and freindly staff”
Reviewed March 30, 2012

This is very nice hotel. We were in Sheridan for the family reunion and we stayed in Days Inn. The staff was very friendly and helpful. The hotel is remodeled and looking very nice. This is far better Days Inn than we stayed in previous hotel. The pool and hot tub was great. We were very relaxed after long drive from Seattle. The morning breakfast was very good. The staff was very good and they treat us great. I will recommend to stay this Days inn.

Room Tip: I highly recommend to stay at this Days Inn.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

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Traveler tips help you choose the right room.   Room tips (26)
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English first
missoula
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 26, 2012

This place should not even get a "1"-too bad there isn't a "minus 10". This place is a snapshot of why the Patel family Days Inns are lousy and is reflectd by the hotel managers who, at most, have a casual relationship with the truth. We are pursuing our complaints with the MT and Wy Attorney Generals.
Check out the Days Inn corporate review site-121 NEGATIVE reviews and only 10 positive. What a lousy company. And boy, this hotel proves it.

Room Tip: Just don't go.
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  • Stayed March 2012, traveled on business
    • Value
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Helpful?
2 Thank traveler101missoula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sheridan hotels

Helena, Montana
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 7, 2012

This hotel was dirty, smelled like smoke, and the front desk staff were not friendly at all. The continental breakfast was one of the worst I've ever seen. In fact, we didn't eat there at all. The bathtub had been tried to be repaired with a big patch that was coming off and filthy. The floors were dirty and looked like they had not been vacuumed in a very long time. Do not stay here!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travlngirl_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 3, 2011

We were pleasantly surprised with this motel. The staff was welcoming and made you feel appreciated. The breakfast was good, the room large and clean and the parking lot well lit. The area was hopping and convenient to the freeway. Not sure you can expect more for a quick stop over at a low price. Would definitely return!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st louis
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 5, 2011

This is a typical Days Inn. Easy access to I-90, restaurants nearby. On the edge of town, so if you're spending time in Sheridan, you might want to choose a closer property. Clean hotel, nice room, comfortable bed, adequate breakfast,professional staff, great view of Big Horns from our room.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hillstblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 4, 2011

Where to start? One of the worst hotel experiences I've had...I can't tell you enough to stay away from this place!
First off, my fiancé and I are doing our final DITY move from WA state to Washington D.C. as I write this, and I've made the trip myself twice already this year; so, I'm no stranger to cross-country travel. At around 1 p.m., shortly leaving the Days Inn in Missoula, MT I made a reservation at the Days Inn in Sheridan, WY. I made said reservation using the Wyndam Rewards website (the official corporate site) and using the UHaul/Military promo-code (20% off). Instead of getting a regular room, my fiancé and I knew it would be a long leg of the trip so we decided to splurge and get the whirlpool suite to relax since I'm over 7 mos. pregnant, my feet were swelling bad, my back hurt, and he was sore from driving so much. After reviewing the site to make sure the hotel was pet-friendly and there weren't any exclusions about having a pet in a suite, I made a note on the reservation stating we had a pet and would be a late arrival. I got a confirmation email at 1:12 p.m. that included all the information about the reservation.
After driving for 10 hours we finally reached the hotel at 11 p.m. I sent my fiancé inside to check-in and he went to the front desk to be "greeted" by a man named Arpit who did not speak English very well. He wasn't friendly, he simply gave him a receipt to sign and provided him the keys to a room. After going to the room to check it out, he realized it was the wrong room, came to get me, and went back to speak with Arpit. Arpit argued with him that we had not reserved the suite, so I had to step in. I had all the receipts saved in my iPhone and was prepared to show them to him, but he refused to look at them. He argued that we were wrong and then began contradicting himself. First, he stated they had no suites available and that we did not reserve one. Then he said he had a suite available, but pets were not allowed in jacuzzi suites, which was an acceptable reasoning to me...however we were still being charged for a suite and no one had called us to inform us of this before we arrived. Then he said there was nothing he could do, shortly followed by the statement that he could "discount" the room by $10...off the price of the suite they were charging us for... which still would have been more than the rate for the room we were given if I had ordered that one online instead (about a $25 difference). I said that was unacceptable and asked for the manager. He said that the manager was on vacation for at least another week and couldn't be reached. So, then we asked for a district manager and he said only his manager had that information. I asked for the manager's number so that I could attempt to contact him, so he handed me a business card.
After giving up at the front counter after arguing with Arpit for about an hour (it was almost midnight at this point), we went to the room we were given. I immediately tried to call the number on the business card I was given for the General Manager - Jay Patel. Low and behold, the number on the card was actually just the hotel number and I was connected to the front desk. I told Arpit the number he gave me was useless and demanded a cell phone number to contact the manager. He then stated he had JUST spoken to the manager 5 minutes ago and he would resolve it. (You know, the manager that was unreachable and on vacation for a week).
I called the cell phone number I was given and was connected to Jay Patel. He answered with a thickly accented "Hello?" and I told him my name and that I was the customer with the issue he had just been told about by his front desk attendant. His response was "Okay." then silence. After an awkward wait I asked him what he was going to do about the room issue, he then stated that we were in the wrong and that nothing was his fault. I was having a tough time understanding him so I put him on speaker phone to get help from my fiancé. The manager accused me of booking the room through a 3rd party site, but when I tried explaining the situation and that I actually booked through their official site, he kept cutting me off saying that he was at the hotel until 4 p.m. and no reservations for the suites had been made. I told him I had all the paperwork showing that we indeed did make the reservation for the suite and were still being charged that rate. He again cut me off stating that the price for the suite was $109 so we weren't being charged for the suite...again, I tried telling him we booked using the official site with the UHaul discount and the amount we were being charged WAS the exact amount we were quoted online for the suite (+$10 more for the pet fee) when we made the reservation and the cost of the room they put us in was substantially less. He argued in the middle of me speaking that their "system was down" so it wasn't his fault. This went on for 8 minutes before I said it was obvious he wasn't going to help me and asked for the district manager's number. He said there was no other manager and that he didn't have a boss. So then I asked for corporate's number...he said 1-800-DAYSINN. I tried calling the corporate number but was told I needed to talk to the customer service department which was closed. The gentleman I spoke to said they would be open at 7 a.m. and told me to call back in the morning.
At this point I was so upset and stressed that I could barely sleep. My stomach was in knots, but I couldn't even go to the bathroom without waking my fiancé and our dog up since the light/fan sounded like a banshee when turned on and the constant clicking sound coming from one of walls in the room was obnoxious. It wasn't until we were rudely woken up with drills and hammers shortly after 8 a.m. that we opened the curtain to see a plastic covering and people working on the window and wall of the room we were in. After waiting a bit to see if it would stop I gave up and called the customer service number. The lady informed me that she could easily see that the hotel staff had changed our reservation right after we made it (at 1 p.m. the previous day). Also, she said that since we reserved the suite that they HAD to have it available for us. Ultimately, she filed a complaint on our behalf to the manager (even though we informed her that he was a major part of the problem) and said it was the manager's responsibility to correct the situation within 3 business days or else they would take it over.
It wasn't until a bit later that I noticed the receipts that Arpit gave my fiancé when he checked in did not match up with the time stamps. They charged the credit card at 8:21:27 p.m. for $88.87 as a transaction type: "CHECK-IN" then the card charge was amended at 10:08:32 p.m. for $98.87 for transaction type: "CHECK-OUT". The receipt he actually signed was printed at 11:08:28 p.m. since we arrived right at 11 p.m. As stated on my reservation confirmation: "We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival. Otherwise, your card will not be charged until you check-out." I made sure to take plenty of pictures of the room just prior to our departure since I suspect they will attempt to add fraudulent charges to our card.
This whole situation makes me very upset and sad that there is rarely anyone that cares about the customer anymore. Especially a tired, pregnant, and unfortunately for them VERY financially organized person like myself. I can't wait until Thurs. when I hopefully have an opportunity to resolve this on a corporate level (since I'm sure the manager will not do his job and attempt to resolve it). I intend to get at least a refund of the inaccurate room charges, but even if I get a complete refund, it won't be enough. I hope that none of you have to stay here and experience what we did, and I hope corporate takes some action to remove the negligent manager and his incompetent staff.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Catterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2011

I am not one of those people to leave reviews, in fact this is the first one I have ever left about anything. But that's because this hotel is the most memorable of all the places I have every tried to sleep in my entire life. And not in a good way.
First all the air way a kind of smoky haze which greeted you when you came into the "lobby" (a dingy hall). There was a worn, dirty path down the center of the carpet in the hall. Our room was worn and looked as if it had never really been cleaned, to say the least and there was hair (multiple) in the bed, which is didn't mention to anyone else until the next morning because it was just too much. The pool water was so murky we realized after about 20 seconds in there that we could even see our own hands under the water. The sauna floor and seats were broken. There was a bunch of high school kids in the jacuzzi, who clearly were not staying at the hotel, listening to loud music on the CD player that they had brought with them.
Overall, I would rate the actual experience as the worst hotel experience of my life, but the laughs we have enjoyed from remembering such a hovel might have actually been worth it-if you're that kind of person.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Booradley14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Sheridan

Property: Days Inn Sheridan
Address: 1104 E Brundage Ln, @Exit 25, Brundage Lane/Highway 14, Sheridan, WY 82801-6279
Phone Number:
Location: United States > Wyoming > Sheridan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 19 Hotels in Sheridan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Sheridan 2*
Number of rooms: 46
Reservation Options:
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Also Known As:
Sheridan Days Inn

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