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“Avoid this place”

Sage and Sand Motel
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Sage and Sand Motel
Ranked #5 of 5 Hotels in Saratoga
Reviewed August 22, 2010

I had read several reviews on TripAdvisor, prior to leaving for a trip that would take us thru northern Colorado and Central WY. We settled on staying in Saratoga. The reviews for this place seemed to be highly variable. One said it was great, some other said to avoid. We should have listened to the negative reports. We got Room #6, right in the corner of two wings of the motel. The door lock would barely catch, there was a huge AC unit standing in the room. My spouse said it felt like staying in a cave. The floors were not really clean. And the WiFi?? Well, the best thing to do is to step outside your room, and walk over to the bench near the ice machine, since that is just outside where the router is. (Many of these motel owners seem to know nothing about computer networks and signal strength.) Even then, the WiFi signal was very slow. The bed was pretty soft as well.

  • Stayed: August 2010, traveled as a couple
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3  Thank AerosolDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaya33, Owner at Sage and Sand Motel, responded to this reviewResponded March 29, 2011

The reviews on this page are quite variable because not everyone can be pleased all the time. Some rooms at the Sage and Sand are small and the price per night reflects this fact. If one wants a large room, you need to get a suite or kitchenette. These rooms go fast in the summer, as we only have 17 available rooms. Wyoming does not have the fast Internet connections because one local company has a monopoly on the phone company. The motel walls are made of filled cement blocks, great for fire safety and noise mitigation, but bad for wireless transmissions. One can take the laptop closer to the office source if need be, but Saratoga is a town where people go to get away from the modern world to fish and soak in the hot springs. We do keep clean and cozy, well serviced rooms for our guests as a matter of policy. New management took over in 2010 and this has worked out quite well for everyone.

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25 - 31 of 42 reviews

Reviewed July 20, 2010

Visiting Saratoga is like going back in time. The town is very simple, no franchise restaurants or hotels just a fantastic community. The staff at the Sage & Sand Motel were a library of information sharing all the activities to enjoy within walking distance of the Motel. You will not be bored trying to find something to do which we enjoyed rafting, golfing, hiking in the mountains and ending the day soaking in the (free) HOT springs which is a very short walk. The rooms were VERY clean and bedding comfortable. We were able to cook in our room but opted to eat out in the few local (great) family restaurants. The maid staff were very efficient with sheets, towels and cleaning each day. No complaints.

If your looking for LOCATION, LOCATION along with a comfortable Western style Motel the Sage and Sand Motel is a great place to settle into. We're looking forward in returning next year.

PS: if you desire franchise restaurants, hotels, and tourist trap excitement stay away from Saratoga, WY

  • Stayed: July 2010, traveled as a couple
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3  Thank 19Rick49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2010

We booked our room ahead of time for our 2009 Wyoming big game hunt. Quite frankly I was appalled by both the room and the service. I've experienced better conditions in a GP-Medium tent while serving in the Army. The room smelled like a litter box and we had to request toilet paper and towels each day. The room didn't see a single cleaning during our multi-day stay, we even had to dispose of our own trash. The owners/management didn't have a clue about basic customer service or courtesy toward guests. Needless to say, we won't be staying here during any of our future trips to beautiful Wyoming. Adored Saratoga, but this place is a blight on the community.

  • Stayed: October 2009, traveled with friends
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4  Thank KwiChang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2009

This motel is the last of the town's original motels. Totally upgraded with modern heat, television, cable and Wi-Fi. Large parking areas for your snow mobiles and ATV's. Friendly service and very clean rooms. Walking distance to natural hot springs.

  • Stayed: May 2008, traveled with friends
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2  Thank TimeTraveller077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2009

hi my name is kevin and i recently stayed in this hotel during a xc bicycle trip and after one of the hardest days yet i decided reluctantly to stay in a motel and robert ( the owner ), and the sage and sand motel staff, made the stay amazing and truly memorable. first off they gave me a small discount because of my shortage on cash on a night when they became completely booked, then after this favor im invited over for dinner with his family. the hotel is being remodeled and the rooms are looking stellar along with their staff being very accommadating and clean because i got to stay in 2 different rooms 2 different nights i got to see it wasnt just oneroom, even the older "yet to be modeled" rooms are an excellent stay for the weary traveler. its no las vegas casino/hotel, but i was so appreciative and impressed with my stay for the amount of money.

  • Stayed: September 2009, traveled solo
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3  Thank ksk8spot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2009

Please heed this warning!!!! My group stayed at this "hotel" for a hunting trip. As you can imagine, we are hunters, we are not picky. We have stayed in local hotels literally all over the country. However, this place took the cake. This exciting adventure began with our group having to purchase our own toilet paper and take out our own trash. The room was NEVER cleaned. So, we just took on these tasks because we were just happy to be out and hunting. None of these were deal killers for me. What really tipped me over was the owner of the hotel revving up his motorcycle outside the rooms at 2 or 3 in the morning. Our group knew it was the owner, or a member of management, because he was who we asked to get towels on our first day as there were none in the room. Lastly, when we tried to check out at 930 am, the office was suppose to open at 9 am, we could not because no one was there. So we proceed over to the “Employee's Only” door only to get yelled at and still no one come out to help us. For lack of better adjectives, this place was a sewer and was ran and managed by people who do not appreciate the guests. If you are looking for just a roof and bed, get a tent, that way your expectations can’t be too high. One last thing, the high speed internet, wasn't so high speed. None of the 4 laptops we had could connect. But hey, we expected toilet paper as well.

  • Stayed: October 2009, traveled with friends
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3  Thank rhope32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2009

Second to worst place I've ever stayed, from our travels that span from Wyoming up to Maine!
The room was FILTHY and the mattresses were stained and gross. The blankets my kids wouldn't even use because they found hair embedded in them. It was really bad. I have never written a bad review and try to give hard working folks the benefit of the doubt, but they were just plain rude also, the customer service was quite lacking and they had a "your problem attitude" - don't do it my friends!

  • Stayed: October 2009, traveled on business
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1  Thank WyomingTravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sage and Sand Motel

Address: 311 South First Street, Saratoga, WY 82331
Location: United States > Wyoming > Saratoga
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 5 Hotels in Saratoga
Price Range: $85 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sage and Sand Motel 2*
Number of rooms: 18
Official Description (provided by the hotel):
Suites, kitchenettes, and economy rooms with fridge and microwaves in all rooms. Free wireless Internet, walking distance to everything, including free hot springs pool. Dog friendly, video security, infrared radiant heat. ... more   less 
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Also Known As:
Sage And Sand Hotel

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