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“Disappointing ...”

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BEST WESTERN Outlaw Inn
Ranked #2 of 16 Hotels in Rock Springs
Certificate of Excellence
Grand Bend, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing ...”
Reviewed May 22, 2013

Looked forward to staying at a hotel with a bar ... No beer on tap! Restaurant very ordinary ... Staff are friendly and trying to be helpful. The hotel is old and it shows all areas are clean and tidy.
The price is to high for the age of the place and it is cheaper to book online.
I don't usually review to be negative but I expect better from Best Western

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HDrider_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

Traveler rating
    295
    184
    65
    27
    12
See reviews for
154
190
56
113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
St. Louis
Level Contributor
132 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 18, 2013

If you are going to stay in Rock Springs, WY, make this property your accommodation.

The location to I 80 is good (as are other properties). Location is not what makes this property shine.

The staff was top-notch: Professional and friendly. There is a nice bar, very good restaurant, and liquor store in the property. The bed was above average. The bathroom amenities nice: above average for a Best Western. And if you a full size adult, the toweling could not be better. FULL size towels, not the standard, inexpensive, short kind. For breakfast, you are given a menu when you check it. You merely click off the boxes for what you want, hand it to staff when you appear for breakfast, and your order is made, fresh, for you. If you have to :eat and run" a take away bag breakfast is available and quite adequate.

I did have a couple less than positive experiences. The in-room fridge was out of order and the ice machine was NOT convenient to my room. There was no in-room micro wave. And , of all things, no NBC channel on the TV: hmm.

All that said, I certainly recommend this Best Western.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denniskeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sturgis, South Dakota
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013

I have stayed at many hotels and many Best Westerns and this stay was disappointing. The hotel is an older hotel and my room was not worth the price paid. The internet was worthless, it took over two hours to download a simple file. The heating system was noisy and didn't work real well. The Staff was pleasant and very helpful with local information. I would stay here if is was just passing thru town but I wouldn't stay for more than one night.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gerlyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, MT
1 review
Reviewed April 26, 2013

I've stayed in many Best Westerns (Diamond Elite member) and this was not great. Same price as much nicer hotels, but temperature wouldn't go below 72 in the room, and internet was atrocious. It took me 15 minutes to get here to write this. The whole look of the place was just ok. Nothing extravagant even considering the remodel. Service was excellent, at least what they could do.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank schannoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
171 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 26, 2013

Stopped here a few times now when passing through Rock Springs.
There's truck parking next door so its great for big rigs.
The best thing is the beds - very soft and comfy with thick quilts in winter - very cosy!
Breakfast is cooked to order in the restaurant and is reasonable.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2013 via mobile

The hotel lobby was smelly and in the middle of renovations (I hope). The whole building looked run down and old. However, the room was fine. Our room was facing the pool courtyard. (Other rooms are accessible from the outside.) It was a little noisy, I think the walls were thin. Or it could have been because our room was connected to another room with a door.

The only redeeming qualities were the shallow non-freezing pool that my kids loved and the restaurant that you eat breakfast at. It was still normal continental breakfast food, but it was nice that it was served in a nice restaurant by a super friendly waitress.

Overall, I don't think I'd stay there again for the price, but it was good enough. I'm glad we stopped in Rock Springs instead of Wamsutter. Rock Springs didn't have many hotel/restaurant options and Wamsutter had even less.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Okmeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at BEST WESTERN Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston, Canada
Level Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 17, 2013

I must have hit town at the wrong time. Paid too much for this quality of hotel. Not that there was anything wrong with reception or the room. After driving through a snow storm wanted a quiet room with a good bed and found it here. Staff were friendly and efficient.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agforguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Front Office Manager at BEST WESTERN Outlaw Inn, responded to this review, March 19, 2013
Thank you for taking the time to comment on our property. We understand that your time is very valuable. The Best Western Outlaw Inn is known to have superior customer service and added amenities like our hot breakfast that guests visiting the Rock Springs area have come to enjoy and expect. We have recently gone through a renovation and are very proud of our new rooms. The Best Western Outlaw Inn tries to be a great choice for guests coming into Rock Springs and we ensure that our price reflects our quality and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Outlaw Inn

Property: BEST WESTERN Outlaw Inn
Address: 1630 Elk St, PO Box 1570, Rock Springs, WY 82901-4021
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Rock Springs
#4 Romantic Hotel in Rock Springs
#4 Business Hotel in Rock Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Outlaw Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Outlaw Inn is Southwest Wyoming's finest full-service hotel (locally owned and managed) with an AAA-3 Diamond rating. The award winning Open Range Restaurant (where hotel guests are served a free, hot breakfast) is popular with travelers and locals alike. The entire staff of the Outlaw Inn prides itself in offering the best in service and assistance to travelers. ... more   less 
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Also Known As:
Best Western Outlaw Hotel Rock Springs
Best Western Rock Springs
Rock Springs Best Western

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