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“Mixed bag”

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Best Western Outlaw Inn
Ranked #2 of 16 Hotels in Rock Springs
Certificate of Excellence
Central Florida, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Mixed bag”
Reviewed September 23, 2012

The motel takes dogs, which we appreciate, and it had a nice grassy place for her to walk and do her business; however, the dog fee at $20 we felt was high. Plus, since the hotel is older, the room was quite small although the bathroom was fairly large and had been updated. Unfortunately the bed was not comfortable, and had we not had a "feather bed" with us which we spread across the bed under us, we would have had a totally sleepless night. Bed comfort is just so important!

The "free" breakfast is in their restaurant, and upon checking in we were given a sheet of breakfast items and told to mark one beverage and three entree type choices (cereals, scrambled eggs, bacon, etc). Our choice of scrambled eggs were dry and tasteless, bacon that we requested be "crisp" was good and was crisp, but the cinnamon roll was doughy in the center and inedible. Coffee my husband described as rather like "soapy water," and the water for my hot tea wasn't hot enough to really brew properly. No fresh fruit was on the sheet, only "fruit cocktail." We ate what we could and were happy to leave the restaurant.

Next time we are in the area, we will look for a hotel with larger rooms and a more modern feel.

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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SierraSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Denver
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2012

Based on all the Trip Advisor reviews of this place, I thought I'd head over for lunch. Ordered the "spicy buffalo chicken" sandwich (I think it was called). It came breaded and fried (no mention of this on the menu), which I detest. After removing the breading/outer shell/whatever it was, the bit of chicken left was about the size of one of the tomato slices. At least the fries were okay...

Stayed September 2012, traveled solo
Helpful?
Thank mkherz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 14, 2012

My sister and I were on a cross country trip trying to make is from Mississippi to Oregon in 5 days. This was day 3 and we'd been driving for 12 hours and were ready to crash for the night. She likes Best Westerns so we saw the sign for this one and thought we'd try it.

In the words of my sister "the outside looks like something you'd see in a snuff film" but the rooms were surprisingly nice! It really does look old and crappy/creepy outside except they've built a nice portico/drive through thing that you see in the pictures. Otherwise the outside is very dated, we almost kept driving to find one that looked nicer but I'm glad we didn't. There are rooms with outside doors facing the parking lot and then there are a few levels of inside rooms. It's a weird layout inside with the first floor being below ground and all the rooms' windows on the face in towards the pool so we had to keep our curtains closed the whole time so people couldn't see in. Not having any daylight was kind of a downer but the room was very clean, the beds were comfortable with lots of fluffy pillows and a lovely down type comforter, even real fitted sheets instead of just a flat sheet laid over the mattress. I notice these things! The decor was tasteful, a little on the Western side since it IS Wyoming but I liked it. New TV and furniture. I sleep with earplugs so I can't say how good the insulation between rooms is. I think it is all non-smoking, which personally is a bonus because cigarette smoke makes me really sick.

I've never stayed anywhere with this kind of a hot breakfast set up. At check in they give you a piece of paper with all your choices for breakfast and they are quite generous. I had biscuits and gravy, juice and fruit cocktail. Just a word of warning, it really is fruit cocktail out of a can and it was disgusting. I was hoping for a fresh fruit thing. But everything else was good. They do expect you to tip your server. We forgot to bring our purses cuz we'd already loaded up the car so had to go back out to get some money. So the breakfast isn't totally "included" but it's nice. We got there around 8 and were seating right away but it got super crowded with a line waiting for seating not long after that. They also have "to go" bags for people who have to leave really early before breakfast is served, which I thought was nice of them. It's something simple like an apple and granola bar but I've still never seen that at any other hotel.

Overall I'd definitely recommend this hotel. Don't judge it by the outside like we nearly did!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrstutrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2012

We were on a cross-country trip from California to Colorado and broke down outside of Wyoming in Utah. We were towed by AAA to a mechanic and luckily Rock Springs was the place we ended up. I say luckily because what an absolutely amazing experience it was to meet Mark, the owner of the Outlaw Inn! He went above and beyond continuing to amaze us in many instances! He helped coordinate us with local towing company/mechanics and made sure we had absolutely everything we needed before leaving us to the road. There's a restaurant in the Inn that makes amazing food and even has vegetarian options! IF YOU'RE PASSING THROUGH ROCK SPRINGS, MAKE A STOP AT THE OUTLAW INN! Even if just to say hey to these friendly folks, you won't regret it :)

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho Falls, Idaho
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 14, 2012

Our room was one of the outside rooms with a traditional individual door - facing the street. Could hear traffic noise, but the biggest surprise was that the walls conducted sound between rooms on both sides of us more than we would have thought. The room itself was clean with nice enough furniture and bedding. Room was a bit small and somewhat cramped by the amount of furniture. We booked on Priceline, so had a good rate, but if paying full price, we would have expected a larger room and less outside noise.

The staff was friendly and helpful. The free breakfast was very good. We were given a menu/checklist when we checked in and told we could choose three menu items and one beverage and just give it to the server at the restaurant in the a.m. The choices gave us plenty of food for breakfast!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjalso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 8, 2012

There are many hotels in Rock Springs we have chosen the BW. Superbe inside pool, you are early you are alone. Excellent rooms offering nice beds, full WIFI accessibility. Very nice staff at receiption and tasty breakfast in a clean dining room. Despite other brands we would go there again

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Platte, Nebraska
Level Contributor
447 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed August 6, 2012

Decent hotel. It was an older dome style hotel/ motel. The pool was nice and warm but had hair floating in it and we were the only ones in it. The rooms were clean, the furniture had been updated and the sink was granite. I also love the size of BW toiletries;). All in all, a nice place that reminded me of something from the 80s. The restaurant was another throwback, but great food.

Stayed August 2012, traveled with family
Helpful?
Thank kbqhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoutlaw, Owner at Best Western Outlaw Inn, responded to this review, May 10, 2016
Thank you for writing a review of your stay at The Best Western Outlaw Inn ……….. a while ago! In reviewing our Trip Advisor site – we noticed, for some reason, a response had never been sent your way ~ Our Sincerest Apologies. We appreciate your taking time to send us your thoughts and we do hope you’ll stop in again to stay at the corner of I-80 and WY-191. When you do ~ You'll be pleased to see our work over the past 6 years as we've spent a great deal of time (and $$$!) "renewing" this grand, full-service property. The Outlaw Inn & The Open Range Restaurant – both 2015 Trip Advisor Certificate of Excellence Award Winners – along with our famous Outlaw Saloon are celebrating 50 years in 2016 ~ Please come by and help us celebrate!
Until then………Happy Trails to you and yours.
Mark D. Anslemi
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Outlaw Inn

Property: Best Western Outlaw Inn
Address: 1630 Elk Street, PO Box 1570, Rock Springs, WY 82901-4021 (Formerly BEST WESTERN Outlaw Inn)
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Rock Springs
#4 Business Hotel in Rock Springs
#4 Romantic Hotel in Rock Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Outlaw Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Outlaw Inn is Southwest Wyoming's finest full-service hotel (locally owned and managed) with an AAA-3 Diamond rating. The award winning Open Range Restaurant (where hotel guests are served a free, hot breakfast) is popular with travelers and locals alike. The entire staff of the Outlaw Inn prides itself in offering the best in service and assistance to travelers. ... more   less 
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Also Known As:
Best Western Outlaw Hotel Rock Springs
Best Western Rock Springs
Rock Springs Best Western

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