We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room Heaters Do Not Work - Only Cold Air (Common Problem) & No Parking”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Comfort Inn & Suites Rock Springs
Ranked #9 of 16 Hotels in Rock Springs
Certificate of Excellence
Key Largo, Florida
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Room Heaters Do Not Work - Only Cold Air (Common Problem) & No Parking”
Reviewed May 2, 2013

Appears to be an attractive Comfort Inn, however, it has serious problems. Checked in, the room was a little cool so turned up the thermostat and left for dinner. Came back and heater/AC was pumping cold air out. We turned up heat again and left to purchase a few things. Returned and the room was freezing. Outside temp was about 22 degrees room was about 60 and heading down. Called the front desk and was told it was a heat pump issue and she asked me to fix their heater by turning the system off, setting temp between 70 and 73 for 15 minutes and it’ld work. Tried that twice - changed nothing. Then, I tried turning it off for 15 minutes, resetting it for 15 more minutes and adjusting heat. By then had tried to get heat for hours - nothing would fix it. Called the desk still again and woman came up. Her comments indicated that this is a common problem at this motel. She said that their maintenance guy told her in the past that there was a Reset button under the heater/ac that would help. She climbed all over the heater and could find nothing. I also looked all over it - no reset. The room was freezing - could have froze water. She offered a space heater and brought it to the room. Sounded like this often happens and they have space heaters available. It helped but was noisy. Later in the evening I walked through the Front Lobby to go to the car – which had to be parked down the road in the street and saw a family of 5+ that were in PJ’s and sleeping in the Lobby sofas. Never figured that one out? Parking is a real problem. They seem to have about half the number of spaces as rooms. Businesses on each side of it having signs warning cars will be towed if parked in their lot. So you may end up parking on the road down the street as I had too. At checkout the desk person said she thought a refund was due because of the 22 degree outside temp and no heat problem. She said she was only authorized $10 and she thought more was due. GM reviewed the issue after I left. Took $10 off of an over $100 room bill for no heat and up hours trying to work with their people to get it working. By the way, the front desk person told me that the Gen Mgr was the person that did motel maintenance – so he is likely responsible for the heaters not working, Lastly, the beds are the hard version of a foam TemperPedic sort of mattress. I have never seen these in a motel or hotel. So, if you do not like a real hard bed you might not like the bed. I would not stay at this motel.

Room Tip: If you must stay there be certain that the room heater/ac works before committing to a room. The mot...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fla_Traveler373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

163 reviews from our community

Traveler rating
    68
    50
    22
    11
    12
See reviews for
61
53
7
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Any
English first
CASPER
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2013

I think the staff was friendly, the breakfast spread had many choices which was nice, unlike other places the pool is indoor and also had a hot tub which we appreciated having traveled with children and beds do have temprapedic mattresses making our night a new and pleasant experience! Complete with mini kitchen we were left wanting nothing.

Room Tip: The Best Western Outlaw Inn is a better bang for the buck but we liked beds better here and the hot...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RACHEL W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 14, 2012

this hotel is wonderful...mike and his staff were so nice..and very helpful as we had forgotten some toiletries and they had them and did NOT charge for it!. There was a lady who snuck her cat in and when told she would have to pay to have the room cleaned as this hotel was NOT a pet friendly hotel, she was at the desk as we were checking out and Her language was SO vulgar....I felt sorry for the employees at the desk as they finally had to threaten to call the police if she did not leave (we stayed in the hall as she was very scary...so "travel agent" you lied about this wonderful hotel..... we felt it was only fair to the staff and their owners for the truth to be told.

Room Tip: get your room on the quiet side...the freeway side is REally noisy.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2012

This is by far the worst hotel I ever stayed in. It smelled horrible in the hallway. The rooms are dated, old analog tvs, dark depressing decor, inside pool closed for repair, minimal breakfast, unfriendly morning staff. All the hotels I stayed in put your bill under the door of your room already paid with $0 balance. They over charged me $150 from my travel Visa card which I am seeking to recover. Management is ignoring my calls, & says the owner is in India. That explains a lot of why it is going downhill. The manager does nothing to help you & has a care less attitude to guest.

All the other hotels I stayed in were so much nicer, newer, cleaner, & much more class. Never again will I stay in a Comfort Inn!

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level 6 Contributor
395 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed October 26, 2012

Nice, quiet room with everything you could possibly need, i.e., refrigerator, microwave and small counter area with sink, for a reasonable price and plenty of options at their breakfast bar. Good chocolate cookies at the desk. Helpful staff.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toadhollowtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level 5 Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 9, 2012

Very nice hotel, clean with good breakfast. Easy On and Off I80 at exit 102. For a good meal try the Santa Fe restaurant at exit 104. Family run...nothing fancy but good food at reasonable prices. Front desk staff were very helpful and my reservation was there and check-in was quick and easy!

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eiualumni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Oak, Maryland
Level 6 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 30, 2012

Nice , newer Comfort inn. Got a good room discount through MD Farm Bureau which made it even better. The staff was very attentive at check in and check out. No complaints and I would recommend this motel and I would stay here again.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MDEliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rock Springs hotels
0.1 mi away
Clarion Hotel
Clarion Hotel
#5 of 16 in Rock Springs
218 reviews
0.5 mi away
My Place Hotel - Rock Springs, WY
0.3 mi away
Rock Springs Holiday Inn
Rock Springs Holiday Inn
#7 of 16 in Rock Springs
220 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Homewood Suites by Hilton Rock Springs
0.5 mi away
Holiday Inn Express Hotel & Suites Rock Springs Green River
0.2 mi away
Baymont Inn & Suites Rock Springs
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Rock Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Rock Springs

Property: Comfort Inn & Suites Rock Springs
Address: 2622 Commercial Way, Rock Springs, WY 82901-4755
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Rock Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Rock Springs 2.5*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Travelocity, Booking.com, Hotels.com, Priceline, Cancelon, Hotwire and HotelQuickly so you can book your Comfort Inn & Suites Rock Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing