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“This Holiday Inn never honors its reservations”

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Rock Springs Holiday Inn
Ranked #7 of 16 Hotels in Rock Springs
Certificate of Excellence
Bountiful, Utah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“This Holiday Inn never honors its reservations”
1 of 5 bubbles Reviewed July 28, 2005

I will do anything to avoid having to stay in Rock Springs, Wyoming. But, my job requires it ocasionally. Yesterday, my reasons for wishing to avoid Rock Springs and the Holiday Inn there were reconfirmed 1,000%!
Rock Springs is an oil and coal town. It bustles with big , muddy, oil-rig guys in gigantic, muddy pick-up trucks. The Rock Springs Holiday Inn is their hotel of choice. This Holiday Inn is sold out nearly every night of the year. If a guest decides to stay over past his reserved night for a few days, your reservation is bumped and sumarily cancelled by the front desk. The Rock Springs Holiday Inn is famous in town by all other motels as being their full-time booking agent because the Holiday Inn "walks" upwards of 15 to 30 guests to other motels every single night! It's true!Reservations mean utterly nothing to this Holiday Inn. Amazing!!!

The hotel staff are an angry bunch. Try meeting the front desk manager, Stacey. You will appreciate people who are cordial and helpful. They co-mingle their surliness with curt obligatory greetings. Any questions to the front desk are clearly unwelcomed and discouraged.

How can this hotel get away with all this? Simple: It's Rock Springs Wyoming. Where else are you going to stay? And, they know it.

Bottom line: Never stay in Rock Springs Wyoming, and never stay at the Rock Springs Holiday Inn. Until new genuine competition slaps Holiday Inn up side the head with a reality check, your visit there will be a nightmare.

  • Stayed July 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4 Thank UtahRelaxedtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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A TripAdvisor Member
1 of 5 bubbles Reviewed July 23, 2005

Find another place to stay!

After driving for six hours from Denver with two small children, I went to check into the hotel at 11:30pm. I had made reservations with the hotel itself and confirmed them before I left. When I went to check in, a very rude "night auditor" told me that they were full and that they essentially gave my reserveration away. I am a holiday inn priority member and that didn't make a bit of difference. She offered us complimentary accomodations at the Comfort Inn across the street. After finding no other accomodations available, we stayed there and my children awoke with bed bug bites.

The desk clerk at the Comfort Inn told me that the Holiday Inn did this routinely and even had a "standing account" with them.

  • Stayed June 2005
    • Service
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed February 15, 2005

This is a more expensive hotel for the area. The best thing about this hotel is the pool and the room quality. The pool had the warmest water with a waterfall in the middle. It also has a hot tub and small baby pool. The rooms were very clean and well decorated. The beds are wonderful, comfy and clean. The towels are thick and nice. Overall, the hotel is very clean. It also has a game room for kids and Winger's restaurant attached. The negatives were no breakfast (not even a discount at the restaurant), bad coffee selection, and the employees were not the friendliest. The cleanliness and pool make up for the extra cost.

3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rock Springs Holiday Inn

Property: Rock Springs Holiday Inn
Address: 1675 Sunset Dr, Rock Springs, WY 82901-7048
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rock Springs
#5 Family Hotel in Rock Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rock Springs Holiday Inn 3*
Number of rooms: 170
Official Description (provided by the hotel):
When it comes to Rock Springs hotels, we can't be beat. We're proud to offer award-level service, free Wi-Fi access, a 24-hour pool & whirlpool, 37-inch flat-screen TVs and earth-friendly practices. Fridge and microwaves in every room for your convenience. ... more   less 
Reservation Options:
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Also Known As:
Rock Springs Holiday Hotel Rock Springs
Holiday Inn Rock Springs

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