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“Customer service and quiet setting are key”
Review of Quality Inn

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Quality Inn
Ranked #11 of 16 Hotels in Rock Springs
Reviewed September 13, 2013

After driving for more than 12 hours on a warm summer day, nothing sounds better than a comfy bed, quiet setting, and air conditioning. This is exactly what I found at the Quality Inn in Rock Springs. Unfortunately, I missed complimentary beer/wine in the early evening at the Manager's Reception, but oh well, I was out exploring Wyoming! I slept pretty well considering that it was an older cinder block, one-story facility. The breakfast the following morning was well-stocked, with plenty of cereals, eggs, breads, and coffee available. The lady attendant for the breakfast was super nice, scurrying around to replenish breakfast items as they were depleted. All-in-all, I enjoyed my stay and would not hesitate to return.

  • Stayed: July 2013, traveled as a couple
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1  Thank Dan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded September 17, 2013

Thank you for your review. We are glad you enjoyed the customer service that you received. We are also happy you enjoyed your room and the comfortable bed. Sorry that you missed the social hour, next time make sure you are there between 5 and 7! We are also glad you enjoyed the breakfast and our breakfast hostess. We look forward to seeing you again!
Sincerely,
Trish Green, GM

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115 - 121 of 198 reviews

Reviewed September 8, 2013

Considering the high prices of the motels in the area ... this is a good deal. It is a single floor facility, so I could park the bike in front of the room. The room was clean and bright. The shower was excellent, plenty of hot water and the shower head is up high enough for a good shower. The WiFi was reliable, I got a ping of 38 and 2+ mbps up and 2+ mbps down. Not great, but it did the job. There are gas stations near by. The free popcorn was good to!

The Jacuzzi (see attached pictures) was a tad cold but it did the job. The pool, same thing, all we wanted to do was cool down ... it did that! There is a real nice common area. All in all ... we'd stay there again.

  • Stayed: September 2013, traveled as a couple
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded September 12, 2013

Thank you for your review. We are glad you were able to enjoy the pool and hot tub. We like that all of our rooms are on the ground floor. We are glad your room was clean and bright and that the wireless worked well. The shower heads are new this year, so we are glad you enjoyed it! We look forward to seeing you again!
Thanks,
Trish Green

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Reviewed September 8, 2013 via mobile

Our room was clean and the bed was nice and firm.
The staff was super friendly and happy hour was a welcome surprise after driving for eleven hours.
Breakfast was a treat with a wide assortment of hot and cold items.
My only concern was that exterior door looked like it needed to be replaced.
I would stay here again without hesitation.

  • Stayed: September 2013
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Thank 2manykitties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded September 12, 2013

Thank you for your review. We are glad that you enjoyed your stay. The complimentary cocktails at night have been a hit with our guests for years and the breakfast continues to be a staple at the Quality Inn, we are glad you were able to enjoy them both. We hope to see you again soon!
Sincerely,
Trish Green

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Reviewed September 4, 2013

we ride thru rock springs often on our motorcycles and always are made welcome at this hotel. They have not jacked up thier prices over the years but on this last stay over labor day weekend we found that some of the furnature had been updated which was nice. The pool is always nice, and the happy hour is a bonus.

  • Stayed: September 2013, traveled with friends
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Thank utahmom14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded September 12, 2013

Thank you for your review. We are glad you noticed the updates we have done. Most of our rooms have had the furniture replaced in the past couple years. We are glad you choose to stay with us on your trips through Rock Springs. We look forward to seeing you again next time!
Sincerely,
Trish Green

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Reviewed September 4, 2013

My husband and I plus our 2 dogs were driving home to Illinois from a trip to Oregon. This hotel was a good basic stop. There was a big outdoor area for the dogs. The managers reception was nice and the lady getting the drinks was friendly. The breakfast was normal hotel breakfast fare. We'd probably stay here again on the way thru.

  • Stayed: July 2013, traveled as a couple
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Thank addison_and_clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded September 12, 2013

Thank you for your review. We are glad you and your pets enjoyed your stay. We hope to see you again the next time you are in the area!
Sincerely,
Trish Green

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Reviewed August 17, 2013

This is the second time I stayed here and I would recommend it. I was traveling with friends and I booked the rooms for us. They were leery about staying here because of some of the reviews on this site. The minute we walked in the lobby my friends were relieved about my choice. The motel is very clean and well maintained. The staff was very friendly and helpful. The breakfast area is large and they offer a variety of food. Then to top it off, there is a managers reception from 5 to 7 with an open bar and popcorn. It may not be the Ritz, but it is a great place at a good value. I definitely would stay there again.

  • Stayed: August 2013, traveled with friends
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1  Thank Svv5087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded August 20, 2013

Thank you so much for your wonderful review. We are very happy that we were able to win your friends over. We are glad that you were able to enjoy the breakfast room and the complimentary drinks in the evening. We appreciate your feedback! Hope to see you again the next time you are in the area!
Sincerely,
Trish Green, GM

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Reviewed August 8, 2013

We've stayed here twice now, both times the staff is courteous, the room is clean, its no Hilton but its a comfortable clean bed, clean bathroom, has a hot breakfast that includes scrambled eggs, and a couple of other hot dishes, waffles. In the evenings there is a managers reception which is essentially an open bar from 5 to 7. The staff is careful to only serve adults and popcorn is free as are the nightly cookies. Its unassuming from the outside but behind the office is the attractive and spacious breakfast room and outside of that is a large patio with ample deck and seating. There's a pool, too that looked inviting and clean. We'll stay here again in the future. Again, its not the Ritz but for a road-weary, cross-country traveler, its pretty darn easy to like.

  • Stayed: July 2013, traveled as a couple
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    • Cleanliness
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1  Thank Roadrunnergo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded August 9, 2013

Thank you for your review. We are glad that you enjoyed the breakfast and breakfast room as well as the deck. We hope to see you again next time you are passing through!
Thanks,
Trish Green, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 1670 Sunset Dr, Rock Springs, WY 82901-7003
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 16 Hotels in Rock Springs
Price Range: $77 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Quality Inn Rock Springs features 103 ground floor rooms. We offer a deluxe complimentary breakfast daily from 6am to 9am featuring waffles, cereal, juice, coffee, toast, bagels, English muffins, yogurt, and a variety of hot items rotated on a daily basis including bacon, sausage patties, sausage links, biscuits and gravy, scrambled eggs or omelets. We also offer complimentary cocktails in the evening from 5pm to 7pm. ... more   less 
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Also Known As:
Quality Inn Rock Springs
Rock Springs Quality Inn

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