We had a very sick baby and decided that we better not travel with him anymore the day we were supposed to arrive in Rawlins. I called the day of our reservation to cancel, full well knowing that we ran the chance of forfeiting our deposit, but the RUDENESS that came along with it was not expected! Not only did they say that we would still have to pay the full rate, they were EXTREMELY rude about it. No sympathy what-so-ever! It was just "too damn bad" and "you have to pay anyway". Incidentally, we had to cancel another KOA on our trip (in Deadwood, SD). The people there were so friendly and and they gladly returned our deposit. We did plan on staying at the Rawlins KOA when we finally did make it down that way, but didn't make a reservation not knowing which day we would arrive. Thank God! The place was an absolute DUMP. We pulled in and pulled right back out. We ended up driving a little further and staying at the KOA in Rock Springs - Big difference!!!