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“Charged for wifi that doesn't work”
Review of Hatchet Resort

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Hatchet Resort
Ranked #2 of 2 Hotels in Moran
Reviewed July 19, 2014

This place is staffed by teenagers or students needing some job over the summer. Either way, they are poorly trained. We paid 3$ for the wifi, which ended up being slow and choppy. Most of the time I was not even able to connect. As I mentioned this upon checking out the guy shrugged and said: "Yeah, we know about that." So they keep on charging guests for wi-fi that doesn't work? After that he did not even say "thank you for staying with us" or wish us a good day. In general the staff here doesn't really now what good customer service is, let alone what it takes to make guests feel welcome. They didn't smile or make eye contact with us when we walked past them during our stay. The waitress at the Whetstone Bar added a 18% gratuity on our dinner tab, although we were only two people. Her loss, we would have tipped 20%. But the bad customer service is just the tip of our experience at this place. The whole resort is ridden with mosquitoes, even in our cabin! I got bitten while carrying our luggage to the cabin and while brushing my teeth. This is the first time in my life that I applied mosquito repellent before going to bed. Our cabin (we stayed at number 2) was dark and cramped, there was barely space for two opened suitcases on the floor. Worst of all: This place isn't even cheap. Never staying here again.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
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Thank DeuxJardins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 19, 2014

This motel is on a road used by large trucks from time to time (i.e. can be noisy). It is remote in the sense that the nearest alternative restaurant is many miles away. You are trapped in that regard. Our cabin was nice and spacious, but had a porch that looked out on the gas pumps (motel has its own gas station) about 25 yards away. There was no refrigerator in the room and there is no ice machine. They direct you to the back of the restaurant, where an cook will fill a bag of ice for you. This is not a terrible hotel and the restaurant was not terrible, but having driven through the national park just prior, it was a real disappointment. If you can do so, pay the extra cost (if any) for one of the national park accommodations. You'll have a nice view, various restaurant options and you'll be in the park with gorgeous views, rather than at a lonely and sometimes noisy roadside motel.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
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1  Thank lifesaver1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014

Well furnished cabin with a huge bathroom close to the Grand Tetons. It felt a little far from Yellowstone, but that may be because we were tired, hungry, and it was late and therefore completely deserted and dark outside. A minor complaint is that the management didn't leave the password for the internet, so I knocked on a neighbor's door and got it that way. Our cabin was much more expensive than what we paid just outside the northeastern entrance to Yellowstone in Cooke City, but still much cheaper than anything comparable within the parks.

Room Tip: We stayed in cabin 28 -- separate bedroom, couch with a trundle bed, mini fridge, and a huge bathroo...
  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
Thank JulianaQM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

Reserved two nights, stayed one and they refused to refund anything for the second night, we didn't use. No breakfast included-the prices at the restaurants we out of sight!
9.50 for two eggs. And the waitress from the whetstone added her own 10.00 tip.
Not a good value for the money and poor customer service

  • Stayed: July 2014
    • Value
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Thank Ikobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

I chose this because it was close to the Grand Tetons and not in a crowded area. The room was nice and clean. The bed was comfortable and there was free WiFi available in the room. No fridge or microwave in the standard room. Limited cable stations. I was tired so I slept like a log. My friend said that the kids in the next room kept her awake all night. Decent for a one-night stay. I felt it was a bit pricey, but probably no more so than any other motel in the area.

  • Stayed: July 2014, traveled with friends
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Thank soonerj92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

First, resort is a rather grand term when applied to this stop along the side of the road. While there is a certain amount of charm to the place, we found employees generally didn't care about anything. This led to an unsatisfactory experience overall. To be fair one gal who served breakfast was great. The norm was "Yea we know wifi doesn't really work well in the rooms. You can sit out on a bench by the office". Really? Be eaten by mosquitoes and have no place to write? Oh, and the phones don't work in the room either, so you have to walk to the office to communicate the information that will be promptly ignored.

There is a claim by management in a response to a prior review that they installed new mattresses. Giving them the benefit of the doubt, maybe they did. However, the mattresses are 4 inches thick and it seems like the box springs have not been replaced. The beds are not comfortable at all.

A plus is that you are closer to the (Grand Teton) park than if staying in Jackson and its less crowded - since there is nothing within 10 miles of the "resort".

All in all I cannot recommend the facility due to the poor quality of service. If I return to the area, I will be looking for other lodging. I suggest you do the same.

Room Tip: Suites are roomy, but there is no comfortable furniture. Most have a view of the Teton range from a...
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank TheOpsDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2014

We stayed at the Hatchet Resort for a week and will stay there again. Staff could not have been more pleasant. Room was rustic and basic but clean and comfortable. Hatchet has a restaurant, small store and gas pumps along with a trail behind the resort that goes for miles.
Location is close to the National Park entrance. We would highly recommend to a friend.

  • Stayed: June 2014, traveled as a couple
    • Value
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Thank gail b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatchet Resort

Address: 19980 East Highway 287, Moran, WY 83013
Location: United States > Wyoming > Jackson Hole > Moran
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Moran
Price Range: $183 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hatchet Resort 2.5*
Number of rooms: 22
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Also Known As:
Hatchet Resort Moran
Hatchet Hotel Moran

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