I seldom get upset but this place really got my goat. We made advance reservations so we could get a room with at-the-door parking or at least a short walk as we carry lots of gear in addition to our luggage. The desk clerk was checking in a group in front of us who didn't have reservations. Then she checked us in. When we were unloading our van--no carts available; stairs we had to negotiate; plus outside doors you have to unlock with your room key--we discovered the group in front of us had rooms nearer the parking lot. Complaints fell on deaf ears. Even the formal complaint I filled out never received a reply. These folks have a monopoly and they know it as there is no other place to stay for miles and miles.
The rooms are very large with private decks or balconies. Very clean. Large screen TV which sits on the floor making it difficult to see. Air conditioner/heater very quiet, a little difficult to regulate. Huge bathroom with an extra sink.
Enjoyed the room but we'll still look for another place to stay next time we travel in that direction. It has been months and I'm still mad.
- Official Description (provided by the hotel):
- Visit an oasis of luxury service, surrounded by beautifully groomed grounds. Whether it is spending time in one of our 140 guest rooms, taking a refreshing swim in our outdoor heated swimming pool or just grabbing a bite to eat from one of our two hot delis/grills, you can feel the Little America difference. If there is anything you need for your auto or rig, you will find our Repair Shop and convenience centers up to the task. You will soon find that it is our attention to detail and our customers that makes the difference - and keeps our guests returning again and again. ... more less
- Reservation Options:
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- Also Known As:
- Little America Hotel Wyoming