We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good beds/poor service!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Fairfield Inn & Suites Laramie
Ranked #6 of 19 Hotels in Laramie
Certificate of Excellence
Reviewed January 23, 2014

As noted by other travelers, the beds are quite nice. You'll need more blankets, though; check your window to assure no one has left it cracked open, as ours was. Rooms are plain and small, but nice enough.

Service on check-in was poor - a trainee was suffering under the rude dictates of a surly trainer. This is the lesson I learned - DO let the manager on duty know your concerns. It made me feel better, and hopefully addressed the problem.

The common areas are lovely - just hope they address the staff issue.

Room Tip: Check to see if construction is going on to the north - it will wake you up at 7 a.m.!
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PBandJ2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shivam P, General Manager at Fairfield Inn & Suites Laramie, responded to this reviewResponded January 25, 2014

Dear PBandJ2003,

Thank you for taking the time to let us know how we're doing. I have spoken with the employee that checked you in and I can assure you that this issue will be issued at our front desk meeting that I'm conducting to curb this issue with our property. As a general manager, it is very disappointing to see my staff handling customer service in this manner. I try and stress good customer service to all my employees but I looks as though I need to have a talk with my staff. Thank you very much for letting us know about your stay and your feedback is greatly appreciated.

Sincerely,

Shivam Patel
General Manager
Fairfield Inn & Suites by Marriott of Laramie, WY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (294)
There are newer reviews for Fairfield Inn & Suites Laramie
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

211 - 217 of 295 reviews

Reviewed January 21, 2014

We stayed at this hotel for 2 nights (Rm 127). The beds were soft and fairly comfortable, however the beds come with very thin blankets. We called and got extra blankets and they brought them to our room right away. Our tissue dispenser was also empty so we had to request more. When we got back to my room the evening of the second day, no maid service had been done at all. I called the front desk and they seemed confused and didn't know why the maid hadn't been in there. They brought some fresh towels but they looked they had just been pulled out of a wrinkled pile. The most annoying thing about the room was the strobe-like blinking light right above my bed on the ceiling coming from the smoke detector. Not just a little led, but bright flashing. I had to sleep with a pillow over my head all night. The alarm clock had a bright light on the top of it, so the second night we unplugged it. We stayed on the first floor. If you stay here, I would suggest asking for a room on the second floor, because we heard loud walking above us very early in the morning. Loud enough to keep waking me up over and over in the morning (before 7 am).

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BowTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shivam P, General Manager at Fairfield Inn & Suites Laramie, responded to this reviewResponded January 25, 2014

Dear BowTown,

Thank you for taking the time out of your day to let us know how you felt about your stay. I am extremely disappointed in the performance of my staff and the service they provided you during your stay. This is not how I like to operate my hotels and I will make sure to address this issue during our next housekeeping meeting. Again, thank you for your time and we will definitely make sure that your next stay will be a more enjoyable experience.

Sincerely,

Shivam Patel
General Manager
Fairfield Inn & Suites by Marriott of Laramie, WY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

OK place in an out-of-the-way location near I-80. This is a clean, basically comfortable I-80 layover spot. The heating unit was noisy. The breakfast included had the usual array of cereals, yogurt, oatmeal, waffle, bagel, toast and cream cheese. The scrambles eggs were typical overdone, but for some reason, the chef cooked the bacon dry and amazingly low on the grease. If you stay here, be careful of the numerous flow of trucks moving to and from the South from the truck stop, especially when exiting from I-80 when headed West. They can come out of a blind spot...quickly.

  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charles043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shivam P, General Manager at Fairfield Inn & Suites Laramie, responded to this reviewResponded January 22, 2014

Dear Charles043,

Thank you for taking time out of your schedule to let us know how were doing. I am dissappointed to see that our eggs were not done to proper standards. I have spoken to my breakfast host and made her aware of your concern (and maybe the concern of other guests who have not spoken out). The traffic around here can get a little hectic, especially in the morning when everyone is trying to get on the road and we'll make sure to make guests aware of that from now on. On that note, I'd like to thank you for pointing out that our hotel is close to I-80. One of the draws to our property is that we are the best option for travelers that are looking for a quick stay in Laramie due to the fact that we are the only hotel of this quality so close to the interstate. I'd like to thank you again for your time. And everyone here at the Fairfield Inn & Suites by Marriott of Laramie, WY hope you choose to stay here the next time you're in town.

Sincerely,

Shivam Patel
General Manager
Fairfield Inn & Suites by Marriott of Laramie, WY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

I love this hotel!! We thought it was brand new, but it was built in 2008. It's very well maintained and looks new! Our room was fantastic and it was the best hotel bed I've ever slept in!!

One of the things I loved the most was that all of the employees were wearing University of Wyoming shirts. I thought it was a nice touch and felt very personal. My family also loved the school spirit. We were there on a football weekend and we had a blast! The staff were incredibly friendly and super helpful! I can't say anything to make the visit better.

The elevators are a little slow when everyone is checking out in the morning, but otherwise everything was perfect! I would stay here again in a heartbeat!!

Room Tip: We had a king suite on the front side of the hotel and it was nice. Very sunny in the morning, but...
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank irishfaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shivam P, General Manager at Fairfield Inn & Suites Laramie, responded to this reviewResponded November 20, 2013

Dear irishfaith,

Thank you for taking time out of your busy day to let us know how we're doing. I recently took over the general management duties for the hotel and I'm implementing a more fun and customer service oriented culture. We're very excited to see that you like our new culture. Wyoming home games are some of the most fun weekends that guests come to Laramie for and we're glad that our staff could make your stay that much more enjoyable. I'll see what I can do about the elevator and hopefully the next time you choose to stay at our property you won't experience the same wait for the elevator. Again I'd like to thank you for your time and I hope you choose the Fairfield Inn & Suites by Marriott of Laramie, WY the next time you're in town visiting or for another home game. Go Pokes!

Sincerly,
Shivam Patel
General Manager
Fairfield Inn & Suites by Marriott of Laramie, WY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

We were very pleased with the friendly staff upon arrival. The room was clean, fresh and had all the comforts we look for. Good breakfast, comfortable surroundings. Easy checkin and checkout.
The gentleman at the evening desk was very helpful in suggesting food delivery as we were road weary and didn't feel like going out to eat. He suggested his favorite Italian and he was right on...the food was delicious, and that will be my next Trip Advisor review. All in all a good stay at this hotel.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 77suz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

We were very pleased with our stay here. It was reasonably priced. The room was very clean and comfortable. Slightly off the beaten path, but very close to the interstate. Location for us could have been a bit better. It is about 5 miles from UW campus and downtown. Check in was quick and easy. We would stay here again.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank aafchadron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

Stayed here while en route to Denver and used points.

The front desk staff was very friendly and helpful. The hotel looks new and was very clean.

We requested a cot in the room that was waiting for us when we got there. They did leave it kind of blocking the hallway making us do a dance with our luggage to get into the room. Would have been nice if they set it towards the back of the room.

The hot tub was great and most welcome after a long day of driving.

The breakfast was great and had plenty of selection.

Would stay here again.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JRobokopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shivam P, General Manager at Fairfield Inn & Suites Laramie, responded to this reviewResponded November 20, 2013

Dear irishfaith,

Thank you for taking time out of your busy day to let us know how we're doing. I recently took over the general management duties and wanted to have a more fun and customer service oriented culture. We are excited to see that you were able to experience our new culture. I'll see what I can do about the elevator and hopefully the next time you're in Laramie you won't experience the extra long wait for our elevator. Again I'd like to thank you for taking time out of your day and we hope to see you the next time you're in Laramie, WY for a Cowboys Game. Go Pokes!

Shivam Patel
General Manager
Fairfield Inn & Suites by Marriott of Laramie, WY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Laramie hotels
3.9 mi away
Hampton Inn Laramie
Hampton Inn Laramie
#3 of 19 in Laramie
542 reviews
0.4 mi away
Days Inn Laramie
Days Inn Laramie
#4 of 19 in Laramie
476 reviews
0.5 mi away
Best Western Laramie Inn & Suites
Show Prices
Show Prices
Show Prices
3.1 mi away
Hilton Garden Inn Laramie
4.6 mi away
AmericInn Lodge & Suites Laramie - University of Wyoming
0.1 mi away
Comfort Inn
Comfort Inn
#8 of 19 in Laramie
152 reviews
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Laramie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Laramie

Address: 1673 Centennial Dr, Laramie, WY 82070-8417
Phone Number:
Location: United States > Wyoming > Laramie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#5 Family Hotel in Laramie
#7 Business Hotel in Laramie
Price Range: $106 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Laramie 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Laramie's only Marriott hotel, conveniently located at Exit 310 off of I-80. The New Generation Fairfield Inn & Suites with bold, bright colors in 50's retro decor. Complimentary Early Eats hot and cold buffet breakfast, free high speed wireless internet throughout. State of the art fitness center, indoor pool & spa, business center with computers, printer, and access to fax and copier. In addition to standard rooms there are 23 suites with relaxing sitting area, microwave, refrigerator...perfect for a long-term stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Orbitz, Hotels.com, Marriott, TripOnline SA, Cheap Tickets, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Fairfield Inn & Suites Laramie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Laramie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing