When I first walked in I thought the young lady behind the counter wasn't quite sure what she was doing and since this had happened to us before and almost made us leave HIE forever I thought OH NO here we go again. But she came through, changed us to a family suite which was even better than I had booked and didn't charge us any extra.
It was a huge room and we were able to spread out and enjoy what ever each of the three wanted to do.
Our only problem was a used towel behind the bathroom door. Of course it would be easy to miss but it gave me a bit of a start when I saw it. However the rest of the room was immaculate.More