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“If you like burgers, you'll LOVE this place!!”
Review of MacPhail's Burgers

MacPhail's Burgers
Ranked #2 of 157 Restaurants in Jackson
Certificate of Excellence
Price range: $9 - $31
Cuisines: Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children
Description: Established in 2011. MacPhail's...a family restaurant that serves the best burgers, fries and milk shakes (and a good, cold, locally-brewed beer) anywhere! Awarded America's 10 Most Delectable Burger Joints (TripAdvisor July 2015). Premium Angus beef(USDA Certified) fresh ground daily. Optimal burger bun custom baked to hold a juicy burger. Fries (Idaho's best & real sweet potatoes) fresh cut daily. We offer a clean, friendly environment that we hope makes you feel right at home. Visit after visit, the food is consistently delicious and the service impeccable. MacPhail's is a place we hope you'll want to tell all your friends about. Dine-In or Call For To-Go Orders 307-733-8744. Located at 399 West Broadway. Owner & operated.
Reviewed October 17, 2017

We walked to MacPhails from the Town Square which was a bit of a walk but on a lovely night, an easy distance. The place doesn't look much from the outside (usual burger joint) but as soon as we walked in we were greeted by the owner who made us feel like old friends. We sat up at the counter top and he discussed the burgers with us and how best to place our order (which food to have with what). He was really helpful and the burgers were delicious! All of the staff (mostly family members!) were courteous and helpful and the place was really clean and tidy. There were quite a few locals there too which is always a good sign!
We loved our burgers at MacPhails (and the fries!) and would definitely return if we needed a 'burger-fix' in the Jackson area!

2  Thank NewZealandChevgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this reviewResponded October 18, 2017

NewZealandChevgurl,
We (my wife and I) are so glad that you took a walk down from the town square to join us for a burger meal.

We work very hard to provide the highest and freshest quality products that money can buy and "good old fashion hospitality" to make our guests feel like they are coming into our personal home. It's very gratifying to us when a guest like you value and appreciate that.

Thank you for your kind words - Please come back and see us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 - 99 of 908 reviews

Reviewed October 9, 2017

This is a great family owned place that serves great food. You don't have to be told that the burgers, buns and potatoes are fresh - you can taste it. They have a house sauce they serve with the fries that is good too. The owner was our server and was very welcoming and while the service was fast, he never was rushed. It was almost like he was welcoming you to his home. We were there off season and it is a little cramped in the dining room since the outside couldn't be used, but it wasn't too bad. A little hint - if 1/2 pound of meat is too much and you are wanting just a plain cheeseburger, check the back of the menu for the small meals - 1/3 pound of meat instead.

Thank jantalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this reviewResponded October 10, 2017

jantalking,
You warm our hearts - "It was almost like he was welcoming you to his home." - That is exactly what we want our guests feel like. It makes it so much more fun and enjoyable for everyone - Thank you for noticing!!

Again, thank you for noticing - We do understand the need for for smaller and/or less expensive alternatives, so we address that in two ways: 1) We have a "Small Meals" section in our menu where we offer 1/3 pound burgers (Angus & Bison) vs are larger 1/2 pound burgers and 2) We let our guess know that "unlike most restaurants we actually encourage splitting meals because our serving sizes are very generous and we would rather happily serve our guests than over serve them". So whether it's a smaller appetite and/or price, we try very hard to accommodate our guests. We train our servers to point out this important section on our menu and our "splitting" philosophy to all our guests - Hopefully, this is how you discover our 1/3 pound burgers.

Thank you for you keen observations and your very kind words - They mean the world to my wife, myself and the entire team.

Please come back and see us again.

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Reviewed October 8, 2017

Don't pass this one up, but go early or they will be packed. We had buffalo burgers and the best fries that I have ever eaten. Don't forget to finish you meal with their homemade ice cream balls dipped in chocolate. Everything was delicious! The only thing I would suggest is get a bigger place, so more people can enjoy your delicious food. Oh, the servers are great.

    • Value
    • Service
    • Food
Thank Susette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this reviewResponded October 10, 2017

Susette H,
We (my wife and I) are so happy that you enjoyed your Bison/Buffalo burger meal - 100% Bison (Not Beefalo - which is a crossbreed between a Bison and Heifer cow - a lot less expensive and not true 100% Bison). The meat is a little leaner, tastes a bit different and has a different texture than the Angus beef but it's delicious, Fresh baked buns (baked daily and locally - designed to hold a juicy burger) and Fresh cut fries (Idaho's best potatoes and real sweet potatoes, not yams).

Our Dessert (we only have one on the menu) - Is called "Just Enough Room" - Four hard-churned vanilla or chocolate ice cream balls (golf ball size) drenched in dark chocolate - The truth is there really is not "Enough Room" so we encourage our guests to get one order and split it so everyone gets one because it's nice to have a little sweet (especially ice cream) after a very generous sized burger and fry meal. So glad you enjoyed them!!

We work very hard to provide the highest and freshest quality products that money can buy and "good old fashion hospitality" to make our guests feel like they are coming into our personal home. It's very gratifying to us when a guest like you value and appreciate that.

Regarding your comment - "The only thing I would suggest is get a bigger place, so more people can enjoy your delicious food."- In the Fall (when it's cold outside) - our seating is limited to inside (39 seats) and our covered/enclosed & heated outside deck (16 seats) - We like to think of it as "cozy" versus the summer when we have additional outside seating on our front grass (32 seats) - totaling 87 seats. We wish we had more inside seating - However, real estate is very expensive in Jackson Hole - So we try to make the best of what we have.

Thank you so much for your very kind words and observations - We loved serving and talking with you.

Please come back and see us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

Fabulous, personal service.
Wonderful fresh food @ a fair price.
Local brewed beer & good wine.
Not to miss if in Jackson.

Thank Artificer101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this reviewResponded October 8, 2017

Artificer101
Thank you for your very kind words - Coming from a "craftsman" your words mean the world to us!!

We loved serving and talking with you - Please come back and see us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

In my 75 years I've eaten a lot of burgers, some really good, some exceptional, a few spectacular, but I recently had the single best burger of my life....at MacPhail's in Jackson Wyoming. The not so secret secret is on site daily freshly ground Angus beef (or Bison), and locally baked fresh daily buns made to specification for MacPhail's owners. Unless specified otherwise the burgers are served textbook medium...how many places actually serve their burgers pink in the center when you order them that way? There are other offerings as well but the burgers are THE attraction. The owners, two local family couples, take the orders and serve the food. 'An outstanding experience!

    • Value
    • Service
    • Food
1  Thank JimW2937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this reviewResponded October 3, 2017

Jim W,
That's the highest compliment that we (my wife and I) have received - 75 years is a long time and a lot of burgers - Thank you, Thank you, Thank you!! You are spot on - We try very hard every day to do one thing very well - Burgers & Fries meal.

One point of clarification - It's just my wife and I and a wonderful team - there is no second family (MacPhail's comes from my grandmother - Agnes MacPhail - I named our little burger joint after her to honor pioneering women during the 30's & 40's when women were not encouraged to work much less own a business - Agnes did both with a sixth grade education from Glasgow, Scotland and limited funds).

We enjoyed talking with you at your bar seating and especially appreciated your very kind words.

Please come back and visit with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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